TresorsdeLuxe

Our listings will always provide a detailed description of the item(s) offered for sale, including color, condition and dimensions. Every effort is made to accurately describe and photograph the items offered for sale. Color may vary slightly due to the lighting conditions used when photographing the items or the computer monitor used to view the photograph.

Refunds (minus shipping charges) gladly accepted for 7 days after items arrive.
NO RETURNS ACCEPTED after 7 days..Items must be in resalable condition, in original protective packaging, and shipped back at the buyer’s expense.

A 20% RESTOCKING FEE WILL BE ASSESSED ON ALL RETURNS. This fee covers packaging materials, PayPal fees, and time spent processing your order.

Please insure your returns as we can't be responsible for any packages lost in transit!! Paypal recommends delivery confirmation so they can track returns.

In order to receive a refund, the item(s) must be received in its original condition and packaging. Any items damaged or altered by the customer are not eligible for refund.
PLEASE NOTE: the original shipping charges you paid when purchasing the item(s) and the postage for returning the item to us will NOT be refunded. Any refund/credit will only apply to merchandise.

All Rhinestone products are final sales and are non-refundable. Please note that all our Rhinestone products are made of Authentic Rhinestones and thus may display some minor tone variances between some of the rocks, this is not a defect but a natural occurrence which is non-existent in fabricated or synthetic rhinestone products.

We accept all forms of payment, including all credit cards, debit cards, paypal, and Etsy gift cards.

Orders will be shipped out on the "Scheduled to ship by" date. Unforeseen circumstances may delay some shipments beyond the "Scheduled to ship by" date. If an order is a rush please notify us when placing your order. Rush orders may be charged extra according to the service requested.

US BUYERS: All items are shipped using the United States Postal Service. Orders are shipped Monday through Friday, excluding holidays.

INTERNATIONAL ORDERS will be sent via USPS First Class mail. Whenever it is available to us we utilize package tracking and delivery confirmation with no additional charge to the customer. We do utilize package tracking and delivery confirmation for the following countries:

Australia

Belgium

Brazil

Canada

Croatia

Denmark

Estonia

Finland

France

Germany

Gibraltar

Great Britain and Northern Ireland

Hungary

Israel

Italy

Latvia

Lithuania

Luxembourg

Malaysia

Malta

Netherlands

New Zealand

Portugal

Singapore

Spain

Switzerland

We do NOT have any control over customs, and cannot guarantee the time that your items will take to reach you. If you are interested in upgrading your shipping to another method, please convo us for shipping quotes.

INTERNATIONAL BUYERS PLEASE NOTE: The buyer is responsible for any and all duties and customs charges that may be incurred. AND WE HAVE NO WAY OF KNOWING WHAT THOSE CHARGES MAY BE.

Please direct all questions and correspondence to me via Etsy's conversation system.