TrueFacetGems

At TrueFacet Gems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com.

1. Information We Collect

To fulfill your order, you must provide certain information to Etsy, including:

Your name

Email address

Postal address

Payment information

Details of the product you’re ordering

We may also collect additional personal information if you contact us directly (for example, for customization or support).

2. Why We Need Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

To provide our services, such as processing your order, shipping, and customer support

To comply with legal obligations (such as tax and accounting requirements)

When you have given your consent (which you may withdraw at any time)

3. Sharing and Disclosure of Information

We share your personal information only for very limited reasons and circumstances:

Etsy: We share information with Etsy as necessary to provide our services and comply with Etsy’s policies

Service providers: Shipping companies and payment processors, only as necessary to fulfill your order

Legal reasons: If required by law or to respond to legal processes

We never sell or misuse your personal information.

4. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal and regulatory obligations. Typically, we keep order-related data for accounting and tax purposes.

5. Transfers of Personal Information Outside the EU

If you are located in the EU, please note that your information may be transferred outside of Europe. We rely on Etsy’s data transfer mechanisms to ensure your information is protected.

6. Your Rights

If you reside in certain territories, including the EU, you have the right to:

Access the personal information we hold about you

Request correction, restriction, or deletion of your personal information

Object to certain processing of your data

To exercise these rights, please contact us through Etsy messages.

7. How to Contact Us

For purposes of EU data protection law, I, the owner of TrueFacet Gems, am the data controller of your personal information.
If you have any questions or concerns, you may contact us via Etsy Messages.