TwilightKnights

Cosplays, Fursuits, LARP goods, jewelry and more!

Ottawa, Ontario 685 Sales On Etsy since 2012

5 out of 5 stars (148)

TwilightKnights

Cosplays, Fursuits, LARP goods, jewelry and more!

Ottawa, Ontario | 685 Sales

Kale Lalonde

Contact shop owner

Kale Lalonde

Announcement    Like us on Facebook and leave a positive feedback on etsy to receive your order to receive 10% off your next purchase!

Facebook.com/TwilightKnightsCosplay

Announcement

Last updated on 21 Jan, 2020

Like us on Facebook and leave a positive feedback on etsy to receive your order to receive 10% off your next purchase!

Facebook.com/TwilightKnightsCosplay

Reviews

Average item review
5 out of 5 stars
(148)

About TwilightKnights

Sales 685
On Etsy since 2012

Follow us on Facebook for lots of cool updates and behind the scenes look at TKC! facebook.com/TwilightKnightsCosplay

Shop members

  • Kale Lalonde

    Owner

Production partners

  • Dan Plante (Color Carnage)

    QC, Canada

    A fantastic person with years of skill, and an expert on toony heads.

Shop policies

Last updated on 07 July, 2019
Twilights Knights Cosplay strives for customer satisfaction while making sure it doesn't end up ruining anyone's wallets (including our own)! When purchasing anything keep in mind that all items in this store are handmade with love and care. Each item takes time to be crafted and most are custom made to order so slight variations may occur even when ordering duplicates.

We make a large variety of items all of which are not listed here if their is ever something that you interested in purchasing but do not see listed please do not hesitate to ask. We make Cosplays, fursuits, LARP gear, 3D Printed props, masks, and much more! So don't hesitate to inquire! :)

Due to the nature of this business we request that all customer credit the part or parts of the costume(s) that were made by us. Please do not resell or claim that you have made these items, the internet is vast and you will eventually be caught and legal action may be pursued.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
We do not offer refunds on items that were lost or damaged due to shipping as these are things beyond our control. If you wish to add insurance to your package please contact us prior to shipping for insurance quotes. Refunds are applicable on items over 100$ ONLY we cannot stress this enough, the amount that is refunded is taken case by case however the maximum we can refund is 70% of the original value. The other 30% that is non refundable as it goes to cover the cost of materials. Refunds will taken case by case, but we generally only offer refunds on factory defects. Items accidentally ordered in the wrong size or quantity as all items are handmade and are not eligible for refunds due to the customization of individual orders making it difficult to resell. It is the customers responsibility to ensure the order has been placed in the correct size an quantity.

All custom orders are subject to artistic interpretation. It is the customers responsibility to ensure all references are clear, legible and have accurate colours. Please note colours will differ from monitor to monitor, and we are not to be held responsible for inaccuracies in colour due to a monitors display.

Please note that shipping is not included in any refunds that I give nor does it count towards item value. It is also important to note that the only exception to these rules are cancelled orders which are fully refunded.
Payment
Payment must be received within 3 days of purchase order or the order will be canceled. We accept Paypal, and debit/credit through etsy. When payment is received your order shall be marked so. In the event of a cancellation on a paid order we can refund all but 30% which covers the cost of materials. Please keep this in mind when deciding to cancel.
Delivery
The shipping that is included on most orders is standard shipping which does not include insurance or a tracking number. If your purchase is lost or damaged in the mail their is nothing that we can do unless you had upgraded to a shipping service that includes a tracking number or insurance. To upgrade your shipping service please contact us for prices prior to shipping. Please note that shipping prices may change overtime with the cost of inflation or to correct any errors we made in our calculations.

Furthermore as the buyer you are responsible for any and all duties, taxes, customs and/or import fees that may occur. In the event an item exceeds the estimated or prepaid total for shipping we will contact you to request further payment, should you refuse to pay or be unable to pay your items may be withheld until payment is made. If you wish to cancel you will be refunded to the value of the product but not the shipping. The product in question will than be put up for sale unaltered unless the design is of a character you own in which case minor alterations will be done though it will largely be kept the same.

Please note in the event that an item is returned shipped to us we will attempt to contact you for an address confirmation. If the error was ours we will pay to resend out the package (for the lowest cost), however if the error was yours you will be required to pay for the shipping to resend out the package. In the event we do not hear from you we will hold your package for 7 days, after that we will sell of the item as is (unaltered) and use the money to give you a partial refund of up to 70% in accordance with our policies (more info bellow). If you fail to contact us after 7 days we will assume you do not want the partial refund, and thus keep it.

In the event a tracked/insured parcel is lost/damaged it is the customers responsibility to obtain a refund from Canada Post (1-866-607-6301), as we are unable to credir there account directly.
Additional policies and FAQs
Twilight Knights Cosplay is a register business and functions as a sole proprietorship, as such we reserve the right to update and change these policies as needed without warning. Starting January 2018 we will be charging HST/GST on all sales, this is non-negotiable regardless of country of origin.

1. By purchasing from Twilight Knights Cosplay (TKC) you agree to all terms and conditions of sale and are legally bound by the policies outlined on this page.

A. are 18 years of age and/or have the consent from a guardian who will act as a guarantor

B. that you have read the full TOS and are aware of what they entail. Failure to comply may result in legal action or immediate cancellation with no refunds or exchanges.
C. Twilight Knights Cosplay is registered business whose operations are based in Ontario Canada
D. Contact with the business can be done through Etsy, the TKC official website, or through the owner (Kale Lalonde) at sora [!at] live.ca
E. This business functions as a sole proprietorship.

2. Twilight Knights Cosplay is not to be held liable for the misuse of product(s) as well as any injuries/illness/allergies resulted from misconduct with TKC goods. Detailed guidelines on proper care and use of all products can be obtained by contacting TKC at Sora [!at] live.ca

3. Twilight Knights Cosplay is not to be held liable for any allergic reactions caused by the product(s) or the pets that may come in contact with the product(s).

4. Unique goods/products/parts made by Twilight Knights Cosplay (TKC) are not for resale. Recasting and/or patterning our products is strictly forbidden. Legal action may be taken if recast/patterns using our products are discovered. See section 7 for resale exclusions.

5. Any and all signed/trademarked products must not have the signature/logo/trademark altered or removed.

6. All characters belong to their respective owners. Twilight Knights Cosplay creates and sells unique and fan made products under the Creative Commons Licence act and the Arts and Canadian Culture Policy. We take no ownership for characters outside of the ones we legally own (see section 10 for a detailed list of characters that we own). Should we be unknowingly/knowingly commissioned for a product owned by another individual/company we take no ownership and are not be held legally responsible should court action be required for the misuse of copyright infringement or intellectual property.

7. A. In the event that the owner of a character whose original creator is TKC wishes to sell that character and/or parts they may do so at their discretion but any/all TKC trademark/logo/signatures must not be altered or removed.
B. If the owner of a fursona (or other original character/creation including but not limited to LARP characters) whose costume or costume parts are made by TKC wishes to sell their costume they may do so at their sole discretion but any/all TKC trademark/logo/signatures must not be altered or removed. Furthermore the resale value of the costume or costume parts in question cannot exceed their original purchased value without written consent from TKC. If the owner of a suit made by TKC wishes to sell their suit they must also include the character (when selling "premade" suits by TKC).
C. If the owner of a cosplay (made by TKC) that a licensed character wishes to sell that costume they may do so at their sole discretion TKC is not to be held liable for any legal action resulting from that transaction. Furthermore TKC does not not claim any ownership of any trademarked or licensed characters. As an artistic business we do however reserve the right to sign our products and goods. Any signatures must not be altered or removed. Furthermore the resale value of the costume, fursuits, or costume parts in question cannot exceed their original purchased value without written consent from TKC and buyer knowledge.

8. Twilight Knights Cosplay reserves the right to make changes and updates to the store's policy, terms of sale and other legal information without notice. Furthermore should the policy conflict with previously stated information or should conflict with the policy or policies expressed on the official Twilight Knights Cosplay website or Facebook Page the judgment on which policy or policies to follow are up to the sole discretion of TKC's owner Kale Lalonde.

9. In the event of an unfavourable situation between TKC and a customer we reserve the right to bring in a neutral 3rd party to mediate the situation.

10. We claim ownership to the following characters. Misuse of the outlined characters bellow without expressed consent may result in legal action.
"Bootleg" The Wickerbeast (species owner by Simone White - character co-owned by individuals Kale Lalonde and Laurie Plante)

"Arcanus" The Wickerbeast (design by Toxic Creations owned by individual Kale Lalonde)

"Haseo" The Wickerbeast (design by Fir3h3irt owned by individual Kale Lalonde)
"Koshrakus" The Dragon (Design by Drerika owned individual Kale Lalonde)
"HotSpot" The Spotted Hyena (design by Laurie Plante owned by individual Kale Lalonde)
"Arbonos" The Shaman (design by Kale Lalonde owned by TKC/Kale Lalonde)
"Tsukune" The Flame God (design by Kale Lalonde owned individual Kale Lalonde)
"The Twilight Dragon" The Offical TKC Mascot (design by TKC owned by TKC)

"Lo-Fae" The Xioi (species owner Abby Clark, design by Abby Clark owned by individual Kale Lalonde)

11. Unless given express permission, the use of our products and/or photos for advertising for businesses/people unrelated to TKC is strictly forbidden. Credit must always be given to TKC when using our products/services/photos. Profiting from the use of our products/photos/services is also strictly forbidden and legal action may be pursued.

12. It is the customers responsibility to ensure that they have read and understand our Terms Of Service. Failure to comply is not the responsibility of TKC.

13. It is the customers responsibility to ensure accurate and detailed information is provided prior to commissioning TKC. TKC is not to be held responsible for any inaccuracies due to lack of proper information, or unclear information. All commissions are subject to artistic interpretation.

14. TKC reserves the right to make alternations to designs to ensure they translate correctly from concept into reality and to ensure we can meet your requests within your provided budget.

15. In the event of a cancellation, the maximum refund a customer is eligible to receive is 70% - at our sole discretion. TKC reserves the right to cancel commissions and sales with a minimum of a 24 hour notice. A commission or sale may be cancelled for the following reasons (non inclusive).

A. Customer has requested a refund prior to work beginning.

B. A refund was offered/requested due to inferior product quality.

C. Customer failed to make payments, respond to messages/emails, or adhere to warnings.

D. Unreasonable requests

16. All late payments are subject to a 5% late fee. Continuous late payments will result in being moved down in the queue a number of positions equal to the number of missed payments.

17. In the event a client fails to adhere to warnings due to lack of communication or continuous missed payments we reserve the right to cancel their order without refund for the following (non inclusive) reasons:

A. If a customer misses 6 months of payments, or otherwise has an outstanding balance TKC reserves the right to cancel the clients commission without refund provided amble notice was given

B. If a customer refuses to pay the shipping, or other outstanding balance on a completed or partially completed commission for an extended period of time TKC reserves the right to resell the commission without modification and use the funds to provide the customer a partial refund (up to 70% at our discretion) and keep the remaining balance as a restocking fee.

C. If a customer fails to respond to our inquiries for an extended period of time TKC reserves the right to cancel a customers commission without refund provided amble noticed was given.

Additionally Twilight Knights Cosplay is owned and operated as a sole proprietorship by Kale Lalonde. Copyright 2016-2019
Privacy
No personal information is kept on file, all information is only be used to complete your order.

More information

Last updated on 29 Jun, 2017
Frequently asked questions
Custom and personalised orders

Please visit our website for the most up to date information on ordering and policies.

www.twilightknightscosplay.ca