Reviews
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Erin on 27 Mar, 2024
1 out of 5 starsI ordered this item over 2 months ago still yet to receive confirmation of shipping been in contact with the seller who said it would be shipped in the next few days and it’s been nearly a month, asked for a refund and not heard from the seller since
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Jennifer on 22 Mar, 2024
1 out of 5 starsPlaced my order beginning of February, it’s currently the end of March and I still haven’t received it. I’m sure it’s a beautiful piece of work, I just want my keychain
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Karyn on 12 Mar, 2024
1 out of 5 starsUnfortunately my order was never dispatched, which was a shame because I have ordered from this shop on two separate occasions before and received beautiful products! After about two months of waiting and reading recent reviews, I decided to request a refund from Etsy. Hopefully I can order again in the future.
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Emilie on 05 Mar, 2024
1 out of 5 starsItem was never dispatched and have had no correspondence since purchase. Do not buy
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Allan on 28 Feb, 2024
1 out of 5 stars6 weeks from original purchase, order not processed or dispatched. despite contacting the seller several times with no response, Etsy has to intervein & process the refund (Thank you)
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natasha on 28 Feb, 2024
1 out of 5 starsI requested updates for my order a fair few times and not once did I get a response. This was after two weeks had passed for the arrival date. Very disappointing
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James on 25 Feb, 2024
1 out of 5 starsNever received the item. Paid for it and the seller went missing. Messaged multiple times with no response from the seller, similar to many other reviews published recently. Glad I was able to get a refund from Etsy.
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Fiando on 25 Feb, 2024
1 out of 5 starsOrder never arrived. I tried to contact the seller several times but just got an auto-reply saying that they were temporary closed. Very shifty.
The Celebration Of Love With Leather Gifts That Are Made To Last
Shop members
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Pauline Van Houten
Owner, Maker
I'm a lucky wife to a supportive husband and proud mommy to a beautiful baby girl. I came from a beautiful island of Borneo and currently live in Adelaide, Australia. Creating is in my blood and making leather goods are my pride.
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Neil Van Houten
Supporter, Dispatcher
Man of the house - Loving husband and daddy to a princess. Support and shipper of Vantler Leather out of love.
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
How do I tell you what to personalised?
It's easy! Simply follow the below steps:
1. Choose colour of the item
2. Choose quantity of the item
3. Add item to your shopping cart
4. Go to your shopping cart
5. Write your instructions at 'add an optional note to seller' comment box
6. Personalisation given should be UPPERCASE to avoid error
For example:
Initials: RBH
Names: IAN SMITH
7. Choose your shipping preference and proceed to checkout
8. Sit back and wait :)
How long will it takes to process my order?
At Vantler Leather, we aim to ship your order out as soon as possible. However, all item are made to order and will takes about 3 to 5 business days, depending on our workloads.
If you needed it rush for an occasion, please message us before placing an order.
Processing time do not including shipping time. Please take this into consideration along with the shipping times when estimating your order to arrive at your door.
101 Australian Buyers
Thank you for supporting Australian :)
Shipping Time:
✈ Metropolitan: 3 to 5 business days*
✈ Outskirt: can takes up to 10 business days*
Types of Shipment Available:
✈STANDARD PRIORITY MAIL (non tracking)
As it does not comes with tracking, we will not be able to do anything for you should it lost. If this is a concern for you, please choose Registered Post when checking out.
✈ REGISTERED POST
Comes with tracking with additional $4 for a peace of mind.
✈ EXPRESS POST
Next day delivery* with tracking for additional $9. Express shipping does not comes with express processing time.
* All shipments subject to delay. Express Post next day delivery is guaranteed by Australian Post if located within Express Zone.
101 International Buyers
Shipping Time:
✈ generally takes about 5 to 14 business days, subject to delay.
Shipment:
✈ All shipments will be shipped via DHL eCommerce
✈ Your local post will take over once reaches your country.
✈ All shipments comes with tracking.
✈ Buyer to responsible for all Customs Charges and Taxes.
How to track my order?
✈ Tracking link is included in dispatch notification when dispatched.
✈ Alternative tracking link can be provide upon request once package reaches destination country as tracking system may not work properly between 2 courier companies.
International Express Shipment is available and generally takes about 2-5 business days. This upgrade does not comes with expedite processed of order.
Care instructions
Vantler Leather proudly uses full grain vegetable tanned leather, the toughest and sturdiest leather in the industry. Full grain is the outer layer of a hides where it has not been processed to remove the imperfection. Therefore, the beauty of scars and marks that may present in Vantler Leather's product carries a unique personality.
🐮 Leather darken as it aged, especially direct sunlight.
🐮 Stiffness may result of leather dry out. Apply leather moisturiser to hydrate and enhance the luster of your leather product.
🐮 Surface dirt can be wipe off with damp cloth and let dry.
🐮 Avoid prolonged contact with water to maintain its appearance and durability.
Return, Exchange + Refunds
Unless an error is made on our part, returns, refunds and exchanges are not accepted due to the custom and personalized nature of these pieces.
Seller details
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