WeaveandWhimsyStore

Privacy Policy – Weave & Whimsy
*Last updated: 30 June 2026*

At Weave & Whimsy, your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, shared and protected when you purchase from our Etsy shop or contact us.

This policy has been written to comply with Etsy's Seller Policy, the General Data Protection Regulation (GDPR), UK GDPR where applicable, the New Zealand Privacy Act 2020, and other applicable privacy laws.

# 1. Who We Are
Weave & Whimsy is an independent designer and seller of digital crochet patterns and related products through Etsy.
For the purposes of GDPR, Weave & Whimsy is the data controller responsible for your personal information collected through Etsy.
If you have any questions regarding this Privacy Policy or your personal information, please contact us through Etsy Messages.

# 2. Information We Collect
When you place an order, contact us, or otherwise interact with our Etsy shop, Etsy provides us with certain information necessary to complete your transaction.
This may include:
• Your name
• Email address
• Billing and payment information (processed securely by Etsy and its payment providers)
• Digital download purchase history
• Order details
• Any personal information you voluntarily provide in messages
• Technical information supplied by Etsy that is necessary for order fulfilment
We do not receive or store your full payment card details.

# 3. How We Use Your Information
We only use your personal information where we have a lawful basis to do so.
We use your information to:
• Process and fulfil your orders
• Provide purchased digital downloads
• Respond to customer enquiries
• Provide customer support
• Resolve disputes
• Issue refunds where appropriate
• Comply with legal obligations
• Maintain accurate business and tax records
• Protect against fraud or misuse of our shop
We do not use your personal information for automated decision-making or profiling.

# 4. Legal Bases for Processing (GDPR)
Under GDPR, we rely on one or more of the following lawful bases:
Performance of a Contract
To fulfil your order, provide digital downloads and customer support.
Legitimate Interests
To improve customer service, prevent fraud, keep business records and operate our Etsy shop efficiently, provided these interests do not override your privacy rights.
Legal Obligations
To comply with tax, accounting and consumer protection laws.
Consent
Where required by law, such as where you voluntarily provide information beyond what is necessary to complete your purchase.

# 5. Sharing Your Information
We only share your personal information when necessary.
Your information may be shared with:
Etsy
To facilitate your purchase and operate the Etsy marketplace.
Payment Processors
Payments are processed securely through Etsy Payments and associated payment providers.
Professional Service Providers
Where necessary, we may share limited information with:
• Accountants
• Tax advisers
• Legal advisers
• Cloud storage providers
Only where required to operate our business.
Government Authorities
Where legally required to comply with applicable laws or lawful requests.
We do not sell, rent or trade your personal information to third parties.

# 6. International Data Transfers
Because Etsy operates internationally, your information may be processed or stored outside your country of residence.
Where personal information is transferred internationally, Etsy and any service providers are responsible for implementing appropriate safeguards as required under applicable privacy laws.

# 7. Data Retention
We retain your personal information only for as long as necessary to:
• Fulfil your order
• Provide customer support
• Meet tax and accounting obligations
• Resolve disputes
• Comply with legal requirements
Typically, purchase records are retained for up to seven years where required for tax or legal purposes.
After this period, information is securely deleted or anonymised where possible.

# 8. Your Rights
Depending on where you live, you may have the right to:
• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to processing based on legitimate interests
• Receive a copy of your personal information (data portability)
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local privacy or data protection authority
Please note that certain information may need to be retained where required by law, including tax and accounting obligations.
To exercise any of these rights, please contact us through Etsy Messages.

# 9. Cookies
We do not directly place cookies on your device through our Etsy shop.
However, Etsy uses cookies and similar technologies to operate its marketplace, personalise your experience and improve its services.
Please refer to Etsy's own Privacy Policy and Cookie Policy for more information.

# 10. Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
As our shop operates through Etsy, many security measures relating to payment processing, account security and website infrastructure are managed by Etsy.
While no online service can guarantee absolute security, we only retain information necessary to operate our business.

# 11. Marketing
We do not use your Etsy purchase information for unsolicited marketing.
If you voluntarily subscribe to any future newsletter or mailing list outside Etsy, you may unsubscribe at any time using the instructions provided with those communications.

# 12. Children's Privacy
Our products are intended for general audiences and are not specifically marketed to children.
We do not knowingly collect personal information directly from children.
If we become aware that personal information has been provided by a child in violation of applicable laws, we will take reasonable steps to delete it.

# 13. Third-Party Services
Our Etsy shop may reference or link to third-party websites or services, including social media platforms.
We are not responsible for the privacy practices of those third parties.
We encourage you to review their individual privacy policies before providing personal information.

# 14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or Etsy policies.
The updated version will always be posted in our Etsy shop with the revised "Last updated" date.

# 15. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through Etsy Messages.
If you are located in the European Economic Area (EEA) or the United Kingdom and believe your personal information has not been handled appropriately, you also have the right to lodge a complaint with your local data protection authority.