Please contact me within 10 days of receiving your product, if you received it damaged. Once your return/repair is approved, you must send it back in the original packaging. Once I receive the return I will refund the full amount of the sale minus the shipping cost.

If you are requesting a refund, please contact me via convo. I will require a photo of the item before accepting the refund and all refunds are subject to my approval before I can process it. The item that is being requested for a refund, must also be shipped back to me at the buyers expense, and received by me before the refund can be processed. If you have any more questions about this, please convo me. Please note that no returns can be made on earrings as they fall under the category of intimate items. Thank you.

For exchanges, all return shipping costs are up to the buyer to pay. I'm not responsible for any tax and duty charges.

Keep in mind, that all items made with vintage pieces will have some natural wear and tear (character!).

For payment I accept credit cards (via Etsy Payments), Paypal, and Etsy giftcards. If you live in BC you will be charged 7% PST.

All orders are shipped within one business day of receiving payment, with the exception of custom orders. For custom orders, I will supply a ship date at the time of purchase (usually 2 business days)

✨new✨ all orders to the US will now be sent via USPS First Class Mail. All orders to Canada will still be sent via Canada Post.

If you wish to have your item shipped a different or faster method, please contact me prior to making your purchase so we can decide on the best option for your order. I will then create a custom listing for you and notify you when it's ready.

I do ship worldwide, but it's your responsibility to pay all customs/duty/tax charges that may be incurred when bringing the package across your country's border. I am not responsible for any hold up that may occur at customs.

Please make sure your Etsy mailing address is current, that is the one I use for shipping orders.

Estimated Shipping Times and totals: (if you need something faster, please message me prior to purchasing and I'll give you an idea of what can be done depending on your location and time of year)

Canada via Canada Post: 3 - 7 business days
United States via USPS First Class Mail: 4-6 business days
Europe + International via Asendia: 12 - 25 business days

If an order is not received within 40 days of shipping, we I deem the package lost and resend it to you. (some exceptions may apply to this, depending on where the order was sent, what time of year and the nature of the items purchased)

If you are a brick and mortar retail store and you'd like to carry my line in your store, please email me at mwray [!at] gingerlydesigns.com or convo me and I'd be happy to send you my current line sheet. Thanks!