Toronto, Ontario

goldeen is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

goldeen is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Centre.

Shop policies

Last updated on 28 February, 2016

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We will gladly swap out anything you are not 100% excited about. Get in touch with us within 7 days of receipt of your order to let us know!(Return shipping is the responsibility of the buyer.)

Please note that all custom orders are absolutely final and that refunds will only be issued in the event of a manufacturing error (aka I make a spelling error ;) )

Items on sale and purchased during a promo are final sale.

Need something repaired? Caught your fave necklace on your handlebars and need a new chain? Stepped on your earrings when you got out of bed? No biggie. Just holler. We got you, girl.
Paypal is preferred, but other forms of payment may be accepted. Message us to discuss!

Please contact us prior to checkout with any questions!
As many things are often made to order, items will be posted within 5-10 business days of order unless otherwise noted. We use tracked priority mailing via Canada Post.

We currently list postage to the USA, Canada and the U.K. only, but if you would like something shipped elsewhere, just contact us prior to ordering to allow us to sort that out for you.

Customs and Duties are the responsibility of the customer and will vary depending on the country you are in. Do remember that customs can sometimes tie up your goodies from one day to several weeks, although we have not had any issues with this thus far.
Additional policies and FAQs

Jewellery is delicate, let's be real.

But we do our best to make things as sturdy as possible so you can be as hard on your stuff as we are (aka I break a necklace every week on my bike and somehow crush rings on the reg.)

We also try to include notes and instructions in each package but just in case you've missed them or forgotten - cuz that's totally a thing - here's some info:

ALL "MOOD" ITEMS HATE WATER!! Do your best to avoid getting them wet. So take off your ring when you do them dishes/shower/garden/whatever.

BRASS DARKENS!! But it's our favourite and it's just so gosh darn sturdy. Want it to stay super shiny, though? Avoid getting it wet too often and get yourself a polishing cloth. Those things last forever.

METAL PLATING WILL WEAR OVER TIME!! It's no big deal. It's just what it does. We love the way things look as they become more worn and well loved and we think you will too.