Herbalera

Ottawa, Ontario

Herbalera

Plant-based Skin Care Products In Eco-Packaging

Ottawa, Ontario | On Etsy since 2018

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    ¤ Local pickup available in OTTAWA, use coupon code at checkout: PICKUP
¤ FREE SHIPPING to Canada on Eligible products with orders of CA$75 and more.

Welcome!

Enjoy the generosity of nature, for women and men. We create unique Canadian handmade skin care products ensuring the best choice for your body and the planet. Our goal is to connect you with affordable botanical body care products and help you reduce your ecological footprint by using our eco-friendly packaging FSC certified. We use pure organic ingredients with unrefined and cold extracted oils/butters. Each ingredient was hand selected to create the perfect formula to get your skin back to its true nature.

Note: we are committed to always offer TRACKED SHIPPING to ensure your items arrive safely.

Head to www.herbalera.ca and subscribe to our newsletter to be updated with special offers!

Thanks for visiting my shop!

Announcement

Last updated on 09 Dec, 2020

¤ Local pickup available in OTTAWA, use coupon code at checkout: PICKUP
¤ FREE SHIPPING to Canada on Eligible products with orders of CA$75 and more.

Welcome!

Enjoy the generosity of nature, for women and men. We create unique Canadian handmade skin care products ensuring the best choice for your body and the planet. Our goal is to connect you with affordable botanical body care products and help you reduce your ecological footprint by using our eco-friendly packaging FSC certified. We use pure organic ingredients with unrefined and cold extracted oils/butters. Each ingredient was hand selected to create the perfect formula to get your skin back to its true nature.

Note: we are committed to always offer TRACKED SHIPPING to ensure your items arrive safely.

Head to www.herbalera.ca and subscribe to our newsletter to be updated with special offers!

Thanks for visiting my shop!

Items

 
Tiziri

Contact shop owner

Tiziri

Reviews

Average item review
5 out of 5 stars
(53)

About Herbalera

Sales 161
On Etsy since 2018

Nature Made Skin Food

At Herbalera, we believe in the importance of taking care of our body inside and outside in a healthy and eco-friendly way. Our plant-based skin care products inspired by the craft tradition are cruelty free, free from synthetic/crude-oil derivative compounds, and free from any harmful chemicals.

We guarantee values such as quality, transparency and honesty. In our selection of raw material, you will find ingredients that are careful to both your skin and the environment. Thus, you will contribute to take care not only of your body, but also of the planet.

Shop members

  • Tiziri

    Owner, Maker

    "Lifestyles are changing, and I would like to leave my own imprint in a world where people and the environment unite together to form a whole. More than a lifestyle, it is a way of understanding life. Join me!"

Production partners

  • Wooden goods

    L'Isle-Verte, QC

    Cedar wood soap trays designed and manufactured by a craftsman from Isle-Verte, Quebec, from sustainable practices.

Shop policies

More information

Last updated on 14 Dec, 2020
Frequently asked questions
There is an error in my shipping address, can I modify it after purchase?

If you notice that some of your shipping information are not correct, remember that you can contact us by email to info@herbalera.ca within 12 hours. If the item has already been shipped, the buyer is responsible for any extra shipping costs that are associated with the incorrect address delays.

What happens with the undelivered packages?

When an order has not been delivered and has been returned to us for reasons beyond us, we will contact the customer to verify her/his address:

1) In the event that the address is the same as the one provided, we will cover the return costs. We will propose a refund of the product, minus the shipping cost.

2) In the event that the address is not the same as the one provided:

- The customer will be charged for the return costs, as well as the new shipping attempt.

- The customer can choose to cancel the order, and no refund will be issued.

What happens if my product is damaged or defective?

- In the event that the product is defective, we can replace it upon proof (photo) given, and we will cover the replacement and delivery costs of a new one.

- In the event that the product was damaged during shipping, we will request a photo proof to report this to the carrier company. We will then propose to the customer a refund of the product, minus the shipping cost. If the customer requests a new product to be sent, in that case the replacement is free but the customer has to cover the delivery costs.

What happens if the package is marked "Delivered" but I received nothing?

If the package was marked "Delivered" by the courier company but was lost or stolen for reasons beyond us, no replacement or refund will be issued. We recommend the customer to contact the courier company.

What will happen if my order that was at a post office was returned because I could not pick it up?

When a parcel is sent to a post office for pick up, the customer will receive different notice cards indicating where and when to pick it up. In the event that the parcel was returned to us because the customer could not pick it up, please be advised that the customer has to cover the return costs. If the customer asks us for a new shipping attempt of the product (s), in this case the customer has to cover the shipping costs.

Can I exchange a product?

We do not accept exchanges after the order was shipped.

If you request an exchange before shipping, you must pay the difference if the substitute product has an amount greater than the initial one. If the new product has a lower amount, we will refund the difference.

Can I request a faster delivery?

Yes:

The shipping option we use with Canada post has a tracking number:

- Canada: "Expedited Parcel" (3-5 business days) option

- USA: "Tracked Packet - USA" (5-10 business days)

Unless the customer specifies/requests another shipping option for which extra fees may apply.