jacobswoodentoys

PLEASE NOTE: We are unable to issue a refund for orders, delayed beyond our control, due to postal or customs delay. We ship your order out as fast as possible, so please keep this in mind while you are waiting. Thank you.
**************************
Welcome to Jacobs Wooden Toys! Our wooden items are designed and handcrafted in Alberta, Canada.
-FAQ...
Q: I need an item fast, by a certain date. Can you guarantee the delivery date?
A: Unfortunately, we are unable to guarantee the delivery by a specific date. Once package is taken to the post office as soon as possible, we have no control from that point on how fast it will be delivered. Rush shipping unfortunately unavailable.
We can not be held responsible for any out of our control shipping delays (customs, Canada and USA holidays, weather etc.) once a package has been taken to the post office. If you are concerned about a possible delay, please contact us via Etsy and we will look into the matter for you to the best of our ability. We can not be held responsible for lost or stolen packages. It's the buyers responsibility to provide a safe place to receive mail. Thank you for your understanding.

Q.- Can I order your wooden hockey sticks in larger size, about 18 inches or longer?
A.- Our decorative hockey sticks can be made up to 12 inches size only. Thank you for understanding.

Q.: I am interested in buying several items, but when I add these items to my cart, shipping goes up quite a bit. How can I change that?
A.: Why not get a custom listing set up just for you! Simply contact us with a list of your items and your location and get a quick response from us with a special combined shipping rate savings. As our product varies in size and weight (from a single tug boat to a furnished dollhouse), it is very hard to determine an accurate combined shipping cost, when proceeding to Etsy checkout with several items in various sizes in cart. . Please don't hesitate to contact us about setting up a listing for you, as we reply promptly:)
Or, you can proceed to the checkout and any shipping overpayment will be refunded back to your account. Thank you!

Q.: I have not received my order yet and I live in the USA. It has been past the estimated delivery date.
A.: Although we do everything to ship your item(-s) out as fast as possible, sometimes parcels going to the USA experience postal and/or customs delays, that are beyond our control. The delivery times listed are estimates only and not guaranteed, unfortunately.
If your order has tracking number and it shows that package has been delivered, but you haven't received it, we suggest to check with your neighbours first to see if the mail was accidentally delivered to the wrong address by your mail carrier. If not, please contact your post office and ask them to provide the GPS coordinates to see where they delivered your package. Unfortunately, we can not be held responsible for misdelivered mail, caused by USPS error. Thank you for understanding.

Q.: Can I mark my purchase as a gift. so it does not include the purchase receipt?
A.: The purchase receipt is never included in our shipments, due to majority being sent as a gift. The receipt can be sent upon request.
If you are in Canada and mark your purchase as a gift, it allows the person you are buying for to know where it was purchased, but not how much you paid for it.
For the USA /International shipments - we can not mark purchases from our shop as a gift for customs declaration, as it is illegal, so please don't ask us to do it. Thank you for your understanding.
Marking as a gift does not mean gift wrapping (we can include a card upon request, at no charge).

Q.: What kind of paints/finishes do you use?
A.: We use AP Certified non-toxic paint, as well as non-toxic gloss finish (water base). We do not however recommend our peg dolls, for example, to children under 3y.o. who still place toys in their mouth.

Q.: Do your dollhouses and barn sets come in kit form?
A.: No. Our dollhouses, furniture and farm sets all come fully assembled, ready to enjoy! No building required.

Q.: Do you offer a free product for draws/giveaways/blog reviews/donations?
A.: You are welcome to use photos of our product and write about it in a blog... however, unfortunately we can not afford to give away free product for draws/giveaways/blog reviews/donations. Thank you for your understanding!

Q.: I am interested in purchasing your doll furniture set. What size doll would fit with it?
A.: Our furniture fits dolls/toys, that are about 3- 3.5 inches (up to 4 inches) tall. Smaller peg dolls and wooden bendy dolls from Plan toys, Calico Critters fit great with our furniture:) Please note: our doll furniture and accessories are scaled to fit our dollhouses and are not guaranteed to fit well with other dollhouses in the market. Please see the sizing listed with each furniture piece before ordering. Thank you!

Q.- Do you offer a discount to larger quantity purchases?
A.- Yes! We offer a discount on large orders of mini hockey sticks (100 or more), tug boats, TV sets (usually 10% with a purchase of 10 or more). Please contact us for details:)

Q.-What kind of packaging do you use to ship your items in?
A.- We use recycled packaging as much as possible. For filler, we normally use shredded paper, styrofoam peanuts, newspaper, flyers collected from local post office (all product is initially wrapped in plastic, to avoid any transfer of newspaper ink), as well as a bubble wrap and/or air pockets and cardboard boxes claimed from local businesses.

Q.- Can I get items shipped to more than one location?
A.- Yes! Please make a separate purchase for EACH ship-to address.

Q.- Can I get a note included with the shipment?
A.- Absolutely! Just let us know in the "Note to Seller" box and we will include a personalized note at no extra charge.

Q.- I have received an Etsy gift card, but unsure how to use it...
A.- Here is the link, that might help:)
https://www.etsy.com/ca/help/article/5465?ref=help_search_result
====================================
Please note: due to wonderful nature of the wood, there might be a slight variation in the colour/grain of the wood in the item(-s) you will receive, comparing to the one pictured in the listing, which makes each piece unique and special.

Q.- Do you offer a lay-away?
A.- Yes! Just contact us for more info, so we can adapt the lay-way to fit your preferences.

Q.- Do you offer larger dollhouses with more play space?
A.- No, we don't. Our dollhouses come in certain size to avoid overly expensive shipping charges. Thank you for your understanding.