juliakostreva

coveted design & home goods // juliakostreva.com

California, United States

juliakostreva is taking a short break

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Julia Kostreva

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Julia Kostreva

Reviews

No reviews in the last year

Shop policies

Last updated on 04 February, 2014
Hello Etsy! The shop has moved!
--- www.juliakostreva.com ---
Thanks for all the years of great community and fantastic encouragement! Please visit me again at my new website. :) See you!

Note to recent Etsy customers: You may contact us via Etsy Conversation or email us directly at shop atjuliakostreva.com. Thank you!

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Please note if your item was marked in the description as back-order or pre-order during the time of purchase, your order may take a little longer than normal. Once shipped, typically orders take between 1-3 weeks to arrive in the states, sometimes 4, depending on the local carrier.

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Accepted payment methods

Paypal
Returns and exchanges
REFUNDS AND EXCHANGES

Unused and unopened orders may be returned within 7 days of receipt for a refund or exchange. Once we receive the returned item(s) the charges will be credited to you (though any shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned.


If you receive an incorrect order, or if you receive a damaged package you must tell me within 1 week of receipt so I can correct the situation.
Payment
Delivery
PACKAGING

If you order anything that arrives in a shipping tube, I highly recommend simply unrolling the prints, lay flat under heavy books when they arrive.



SHIPPING

Once an item is shipped, it typically takes 1-3 weeks to arrive, depending on your local carrier. I can ship to PO Boxes. Sadly I am not responsible for any lost packages. Please contact your local post office with your tracking information to inquire where your package may be - sometimes it's held at your local main post office branch for you to pick up.



INTERNATIONAL SHIPPING

Once shipped, International Shipping could take 1-3 weeks to be delivered. However delays can occur in transit, so it's possible to take up to 5-7 weeks for an order to be delivered. Unfortunately, tracking information isn't always available for International Shipping. The shipping times given are estimates and not guaranteed.

Many international countries apply additional duties and taxes on imported packages. It is the responsibility of the buyer to pay any local, import, customs, or handling fees that their country charges. Sadly it’s something we legally can’t avoid, and is out of my control. Please contact your local customs office for more information. Thanks for your understanding!