lesjoanneries

Your satisfaction is of utmost importance and I want you to know that I will do whatever I can to ensure you are comfortable and satisfied with your purchase.

I try to be as accurate with the photos, descriptions and capture colors and detail and measurements as best as possible. When in doubt please contact me, as colors can vary depending on your monitor or if you have questions about size and scale.

I will accept returns and or exchanges on stock items within 7 days of receipt, for the purchase price less shipping costs. If by chance I made a mistake with your order the shipping costs will be refunded. Custom orders and made to order and made to measure can not be returned unless there is a defect in materials . So please make sure you are accurate with your sizing requirements.

The item must be returned in new and unused condition, in its original packaging box with a * delivery confirmation receipt*. I can only refund upon the return of merchandise and am not responsible for lost or damaged return shipments.

Please know that I will strive to find a solution to any issue that might arise.

A return authorization is required for all returns and exchanges. Unauthorized returns will not be accepted

Pay-pal, Visa

By post, with insurance for big jewelry piece.

JEWELRY CARE
I hope you enjoy your jewelry and please take good care of them by following some recommended jewelry care tips below:

•Always remove your rings and fine jewelry before using any product that contains bleach.
•Never use toothpaste or other abrasives to clean metal or stones.
•Do not wear jewelry during bath, shower or hair washing.
•Store each piece of jewelry separately to prevent rubbing.
•Put jewelry on last, after usage of hairsprays, lotions, make-up, etc.
•Store your jewelry in a cool, dry place. Do not store jewelry in the bathroom.
•Gold plated jewellery may need to be re-plated over time depending on wear.