Barring unforeseen problems I will ship your order within one business day. Orders placed on Fridays may be taken to the post office over the weekend, but won't move from there until Monday.

When you're a hammer everything really does look like a nail.

Etsy's calculated shipping is accurate for frames or large part orders, but excessive for small orders like a few zipper pulls or a couple of packs of rivets. The cheapest boxed shipment in Canada is $16.48; small orders in a bubble envelope cost $3-5 depending on weight. Unfortunately, Etsy provides no way to use calculated parcel shipping for large orders yet apply regular mail rates to a small order. (I always ship frames in a box.)

So, if you order a few non-frame items, please complete the checkout process with the shipping charge that Etsy shows and I will promptly refund any overage with an explanation of the final shipping cost. Shop here with confidence.

USPS requires that any non-document item to the US include a parcel customs declaration, which means the hardware cannot be sent letter mail. The least expensive Canada>US shipping is C$7.79.

★ Small Packet™ - USA Air : 5-8 business days (no tracking; cheapest)
★ Tracked Packet™ - USA : 4-7 business days
★ Expedited Parcel USA : 3-5 business days
★ Xpresspost USA : 3 business days

The times are for metropolitan areas and those outside such may find it takes add a tad longer than the standard to receive the order. And any parcel sent between countries could be subject to delays at customs that are beyond either of our control.

If your shipment arrives with apparent damage from shipping make a claim with your local delivery service (e.g., Canada Post, USPS etc.). Be sure to document with photos before opening. Luxcrafter will not be responsible for damage caused by delivery services.

I inspect every item before shipping to ensure your order is in pristine condition. That said, I have a no-hassle return policy:

★ Contact me within 3 days of receipt with photos. If unused I will refund the cost of the item, or replace the defective item as we agree upon.
★ I will not issue a refund for any item until it has been returned to me and inspected.
★ Shipping cost paid by the buyer cannot regrettably be refunded.

When I mark your order shipped you receive a notification email from Etsy. Some now include "How about a little something extra? Free shipping! Get it on your next order."

In an effort to compete with eBay and Amazon, Etsy is encouraging shops to offer "free" shipping, and to achieve this by adding the shipping costs to an item's price.

This is misleading and irresponsible.

Therefore, despite your receiving such a notice with my store's name on it, Luxcrafter does not participate in Etsy's free shipping program. Customers _must_ feel confident when ordering items that they are only paying one shipping charge, and that this charge is clearly and transparently displayed.

Beware of "free" shipping and shop with confidence at Luxcrafter.

Luxcrafter products are intended for adult or strictly supervised use and may cause injury or death if not used properly and with care. Craft hardware consist of small parts that pose a serious and possibly fatal choking hazard to children (and pets). Plastic used in packaging may cling to nose and mouth and prevent breathing. Keep out of reach of small children. Some packaged orders are heavy and may cause injury if dropped.