Returns and exchanges
As a consumer, you are entitled to revoke your contractual declarations within fourteen (14) days without providing any reasons, doing so in text form (such as by letter, fax or e-mail) or – provided that the object is made available to you prior to expiry of the above period – you may also do so by returning the object. The period commences running upon your receiving the present instructions in text form, but not prior to your having received the merchandise (in the event of similar merchandise being delivered in recurrent instances, not prior to the receipt of the first partial delivery), and also not prior to the fulfillment of our information obligations pursuant to Article 246 Section 2 in conjunction with Section 1 paragraphs 1 and 2 of the Einführungsgesetz zum Bürgerlichen Gesetzbuch (EGBGB, Introductory Law for the German Civil Code) as well as our obligations pursuant to Section 312g paragraph 1 first sentence of the Bürgerliches Gesetzbuch (BGB, German Civil Code) in conjunction with Article 246 Section 3 of the Introductory Law for the German Civil Code. The revocation deadline shall be deemed to have been met where the revocation or the object has been transmitted/shipped in due time.
Please remember to ship returns with registered mail.
Returns please ship to;
Schliemann str 36
Consequences of a revocation
In the event of a revocation having been effectively declared, the performance reciprocally received shall be returned and any benefits that may have been enjoyed therefrom (such as interest) are to be surrendered. Should you not be able to return/surrender the performance and benefits accrued (such as benefits obtained from use), or should you be able to do so only partially or in a deteriorated state, you will be under obligation to compensate the lost value in this regard. You will be under obligation to so compensate the lost value, in the event of the object having deteriorated and for the lower benefits accrued, only to the extent the lower benefits accrued or the deterioration of the object are the result of the object having been handled or managed in a manner extending above and beyond the review of its characteristics and function. The term “review of an object’s characteristics and its function” refers to the usual testing and tryout of the respective merchandise as is allowed in retail shops, for example.
Objects that it is possible to ship in packages are to be returned at our risk. You are to bear the costs of regular return shipment where the merchandise delivered corresponds to the order and where the price of the object to be returned is not in excess of EUR 40, or – where the price of the object is higher – if you have not yet provided the counterperformance or a contractually agreed partial payment. In all other cases, the return shipment of the goods is free of charge. Objects that it is not possible to ship in packages will be picked up at your premises.
The obligation to reimburse payments made must be met within thirty (30) days. The period shall commence running for you on the date on which you send the declaration of revocation or the object, and shall commence for us upon our having received them.
End of Revocation Instructions
Exceptions to the right of revocation
The right of revocation shall not exist in the event of distance contracts for the delivery of merchandise produced in accordance with customer specifications, or of merchandise that obviously is tailored to meet personal customer requirements. Whether or not the merchandise delivered is subject to the above exceptions has been set out in the respective item description. In cases of dispute, it is incumbent on the vendor to prove that the merchandise is exempted from the right of revocation.
Contact me if You want to reserve item.
Shipping number is not visible in autralian post tracking site, its visible all over the world but not in Australia. So please not that you will not see tracking details in australia.
All items are shipped from Berlin, Germany, Europe. Items will be shipped with registered priority mail.
Shipping time to USA is about 4 - 10 days.
Europe 2 -5 days.
Patkas is family operation so please be patient. Sometimes we just have some unexpected situations with my kids and have to slow down with orders for few days.
If your item is lost by post, i will refund you money after completing complaint from my post office.