RingsAndRattles

We accept PayPal, Major credit cards and Etsy gift cards.

PROCESSING TIME
- All items are made to order and require a processing time of 5-7 business days before they are ready to ship
- The processing time does not include the shipping time (see below for shipping estimates)
- Please see individual listings for more specific processing times

{SHIPPING WITHIN CANADA}
- All items are shipped via Canada Post Oversized Lettermail
- Standard lettermail shipping does not include tracking, insurance or guaranteed delivery date
- Xpresspost shipping upgrade is available during checkout if you require tracking, insurance or expedited shipping
- Please contact us if you have not received your order after 15 business days

{SHIPPING TO THE USA}
- US orders will be shipped via USPS First Class Mail and will include a tracking number
- USPS tracking number will become active once the shipment has crossed the Canada-US border
- Many orders are delivered within 3-5 business days, however please allow the full 5-10 business days for delivery as stated in the shipping estimates below

{INTERNATIONAL SHIPPING}
- All items are shipped via USPS First Class International and will include a tracking number
- USPS tracking number will become active once the shipment has crossed the Canada-US border

STANDARD SHIPPING ESTIMATES
Canada: 2-15 business days (Tracking not included)
USA: 5-10 business days (Tracking included)
International: 15-20 business days (Tracking included)

SHIPPING UPGRADES
- Shipping upgrades are available for many items and can be selected during checkout

CUSTOMS
- The above shipping times do not account for time that packages may spend clearing customs
- Any duties or fees that are incurred in customs are the responsibility of the buyer

SHIPPING ADDRESS
- Orders are shipped to the address that is listed on your Etsy account. Please ensure that your address is correct to avoid any shipping delays or extra shipping costs for returned packages.

- Our customer's needs are very important to us. We aim to respond to all messages and custom order requests right away, most are replied to within a couple of hours. However, we are committed to responding to all requests within 24 hours at the very latest

- Custom orders are always welcome! Please contact us and we would love to work with you to create something special

- Please note that although every effort is made to photograph items accurately and provide detailed product descriptions, I cannot guarantee every computer monitor will accurately depict the actual color of the item. Please contact me with any questions about the color or size of an item before purchasing if you have any concerns

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA RETENTION
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. 
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

**If you wish to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance.**