StormCupCreations

Storm Cup Creations

Milton, Ontario | 272 Sales

StormCupCreations

Storm Cup Creations

Milton, Ontario 272 Sales On Etsy since 2016

5 out of 5 stars
(73)

Announcement   We are working hard on our holiday orders, all packages ordered before Nov 27 are receiving automatic upgrades to UPS tracked Shipping due to the Canada Post Strike delays. As we are unfamiliar with UPS shipping times WE CANNOT GUARANTEE ARRIVAL BEFORE CHRISTMAS for anything ordered after this date.

As we are located in Canada we have been heavily affected by the strikes. we are doing everything we can to get shipments out using other methods and will contact you if there are any issues with sending out your order.

Announcement

Last updated on 28 Nov, 2018

We are working hard on our holiday orders, all packages ordered before Nov 27 are receiving automatic upgrades to UPS tracked Shipping due to the Canada Post Strike delays. As we are unfamiliar with UPS shipping times WE CANNOT GUARANTEE ARRIVAL BEFORE CHRISTMAS for anything ordered after this date.

As we are located in Canada we have been heavily affected by the strikes. we are doing everything we can to get shipments out using other methods and will contact you if there are any issues with sending out your order.

Kristina Scott

Contact shop owner

Kristina Scott

Reviews

Average item review
5 out of 5 stars
(73)
View all 73 reviews

Shop policies

More information

Last updated on 26 Mar, 2018
Frequently asked questions
My package arrived broken/damaged/etc

Please take a picture for us to see, including any damage that may have been done to the package. Returns, refunds, and exchanges are handled on a case to case basis

My package never arrived

please contact your local post office to file a claim.

If you are worried about your purchase please use the additional tracking option and we will also insure your package.

If you do not purchase additional tracking option we are not responsible for lost packages. We will do our best to work with you and your post, but it will be handled on a case by case basis. We cannot ensure full refunds in this case as untracked item are uninsured.

We offer an untracked option in order to be able to meet a lower budget.

If you are worried about your package not arriving in regular post, please choose the tracking option upon purchase.

I provided the wrong address by mistake!

If the item hasn't been shipped, I will cancel and refund your order, and you can repurchase the item at your own convenience, and provide correct details.

If the item HAS been shipped
-With tracking
I will do my best to call the post office and intercept the package, and either get it redirected to your correct address, or have it returned me. I will not refund a package being sent back to me until it has arrived.

-If you chose standard/untracked shipping
There is nothing I am capable of doing unless the original item is returned to me. You are free to repurchase the item if you wish to, but no refund will be given unless the original is back in my hands.

Returns and Refunds

I am happy to offer full refunds on any insured orders, including shipping costs, in the case of damage upon delivery, with photographic evidence, up to 7 days from the date of receipt.

I accept returns, but the return shipping is up to the customer, and item refunds are only given once the item is returned, undamaged to me.

In the case that an order is returned to me due to a non claimant, I will refund the order, minus the shipping costs and a small restocking fee, once the package is safely returned to me.