valiantcustomworks

Let us make you something awesome!

Vancouver, British Columbia | 1724 Sales

valiantcustomworks

Let us make you something awesome!

Vancouver, British Columbia 1724 Sales On Etsy since 2015

5 out of 5 stars
(155)

Shop owner

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Announcement   Welcome! Take a look through the catalog - remember, anything can be customized as needed, and I'm always happy to talk about making something just for you. Quick turnaround, reasonable pricing and most of all - high quality workmanship.

Announcement

Last updated on 27 Oct, 2018

Welcome! Take a look through the catalog - remember, anything can be customized as needed, and I'm always happy to talk about making something just for you. Quick turnaround, reasonable pricing and most of all - high quality workmanship.

Chris

Contact shop owner

Chris

View all 74 items

Reviews

Average item review
5 out of 5 stars
(155)
View all 155 reviews

Shop policies

Last updated on 23 November, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • Gift cardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns/Exchanges/Cancellations are not accepted on any custom order or any sale item(s).

Returns will be offered store credit only, no cash refunds will be given under any circumstance.

Buyer pays return shipping. Shipping costs will not refunded as credit under any circumstance.

Buyer *must* have return authorization before returning an item. Authorized returns must be shipping with tracking.

To receive authorization, buyer must contact the shop within the allotted time. The buyer must provide a reason for the return. The reason for return must be deemed valid to receive authorization.

Invalid reasons include (but are not limited to) - shipping damage, error in buyer measurement ("it doesn't fit")

Return authorization is judged on a case by case basis. Appeals will not be heard once a determination has been made. Return authorization may be denied for any reason.

Any returns shipping back without authorization are forfeit. No credit will be offered on them in any circumstance.

Any returns incurring COD charges will be refused.

Cancellations - will only be approved if the production process has not already started. This is a variable time frame, you should be aware that the cancellation window may be as short as 2 hours after placing an order. Returns/exchanges are not offered on items where cancellation was attempted unsuccessfully.

All items are made to order. The dimensions of these products are clearly stated in each listing. Please be sure to ask any questions or confirm any details before finalizing your order. If in doubt, feel free to request a custom order.

We are not responsible for errors in measurement by the customer. We do not guarantee fitment unless we consulted in writing and a guarantee is offered.

Sorry, we cannot be held responsible for errors not made on your part.

Do NOT attempt to return items without authorization. Without prior authorization ownership of items is forfeit, and any claims to refund are null and void. Any items sent C.O.D. will be refused.
Payment
We accept PayPal and credit cards directly through Etsy.
Shipping
On average, orders require 1 week lead time. During peak times, this may be as long as 2 weeks. We strive to keep lead times to a minimum.

We ship within Canada and to USA using Canada Post Expedited Parcel service. You can generally expect delivery within 4-7 business days after shipment. The time required for customs clearance, however, is unpredictable.

Large items (such as tables) are not available outside Greater Vancouver, BC, Canada.

We are not responsible for damaged, late, lost or stolen parcels. If the parcel is insured, we will cooperate with the claims process. To be clear: we are not responsible. We will not refund or resend until the insurance claim has concluded and the payment has cleared.

We cannot be held responsible for incorrect addressing information.
Additional policies and FAQs
Custom Orders:
If you see something you like but it's not quite right, or you have an idea, we'll be happy to work with you!

As a note: If you have any questions regarding safety of installation/use of products, please refer to a qualified professional. We will try to assist you in any way we can, but we cannot be held liable in event of failure resulting from improper use/installation of our products.

Business Hours are M-F - 10am - 5pm PST