violaviola

V I O L A

Mooresburg, Ontario On Etsy since 2010

violaviola

V I O L A

Mooresburg, Ontario | 4,481 Sales

Announcement    VIOLA has moved to a new online store! ---------> www.violaandthemoon.com/shop

To subscribe to the mailing list, simply click over to my website and enter your e mail. I will send out e mails with shop update details as well as the odd bit of important news.

www.violaandthemoon.com

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You can also find me...
Ravelry: violaviola
hello [!at] violaandthemoon.com
instagram: @violaemily
www.violaandthemoon.com

Announcement

Last updated on 10 Feb, 2019

VIOLA has moved to a new online store! ---------> www.violaandthemoon.com/shop

To subscribe to the mailing list, simply click over to my website and enter your e mail. I will send out e mails with shop update details as well as the odd bit of important news.

www.violaandthemoon.com

-------------------------------------------------------------------------------------------------------------------

You can also find me...
Ravelry: violaviola
hello [!at] violaandthemoon.com
instagram: @violaemily
www.violaandthemoon.com

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    About violaviola

    Sales 4,481
    On Etsy since 2010

    Shop policies

    Last updated on 09 January, 2017
    I hand dye all of my yarn and fiber in very small batches. I always try to make my colours as consistent as possible, but they can vary between batches. So be sure to buy all that you need at once, or let me know if you are planning a large project.
    Occasionally I will come up with a colour that I know I can't recreate, I will always add a note to the listing to let you know.
    Some of my colours have speckles and splotches, don't be alarmed! They knit up beautifully in short bursts of colour.

    Accepted payment methods

    Accepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    If you are not satisfied with the yarn you receive in any way, please contact me to arrange a return. Safely returned, completely in tact yarns will be refunded completely ( with the exception of postage)

    Canadian parcels all include tracking numbers. US parcels over 1 kilo are tracked. All other parcels are sent untracked, by air mail. This is to save in postage, as the price increase for tracked parcels can be quite significant. We cannot be responsible for replacing packages that are lots if sent without a tracking number.

    Please include a message with your purchase if you would like to add tracking to your US or International purchase. I am happy to do this, and will arrange the postage adjustment when I pack your parcel.
    Payment
    I accept Paypal as my only method of payment. Payment is required immediately upon checkout.
    Delivery
    I ship through Canada Post, and will be sure to get your package in the mail within 4 days of your order (though it will nearly always be sooner than that!)

    Packages outside of Canada will not come with tracking numbers, as the cost is significantly more. If you would like a tracking number for your international order please convo me and I will adjust the shipping charges.

    International packages can take 2 weeks to ship. On occasion they take even longer. Please contact me if you would like more details about your order and shipment, I will be happy to help!
    Additional policies and FAQs
    I am not accepting custom orders at the moment.