YellowBirdhouse

I do not accept refunds or exchanges. However, if you are unhappy with your order for any reason please contact me within 5 working days of receiving your package and I will work with you to find a solution.

If your parcel has arrived damaged, and the product is damaged please take a photo immediately upon opening and send it to me.

You may cancel an order within 6 hours of placing it. If it has been longer than 6 hours, please contact me to see if work has begun on your order or if it has dispatched. If not, you may cancel if you wish.

If you customized the colour of your item and had a sudden change of mind on the colour selection, please contact me as quickly as possible to change the colour selection. However I can not guarantee that this will be possible if work has already begun on the order.

I accept PayPal and Credit Card payments. Payment must be made in full and have cleared before your item can be shipped or before I can begin work on custom items.

Your purchase may be subject to taxes applied by your province or state or country. I have no control over tax charges.

Digital downloads will be available once payment has cleared. For more information on downloading digital items, check out this article: https://help.etsy.com/hc/en-us/articles/115013328108?segment=shopping

All ready to ship items will dispatch 1-3 business days after purchase. Customized items will dispatch 3-5 days after purchase.

Domestic parcels are shipped with Canada Post or Chit Chats Express and can take between 5-10 days to arrive. International parcels are shipped with Chit Chats Express and can take between 10-14 days to arrive to US destinations and 2-4 weeks for overseas destinations.

Lost parcels that have been tracked as 'delivered' or 'attempted delivery' will not be refunded. If your parcel has not been marked delivered within 30 days of purchase please contact me and I will do my best to find a solution.

International customers please keep in mind that you might be charged import duty or customs charges as per your country's laws. I have no control over these charges and they will not be discounted from your purchase. Shipping delays due to customs checks are beyond my control.

The above shipping time frames are my best estimate only. I can not guarantee exactly when an item will reach it's destination. Shipping delays outside of my control do occur from time to time.

I'm happy to accept custom or wholesale orders! Contact me with your ideas!

Felt colours are shown as accurately as possible but please keep in mind that monitor colours may vary. Colours may appear slightly different in person.

If you have any other concerns, please feel free to contact me! laura [!at] theyellowbirdhouse.com

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom piece, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. (For example: your shipping address is shared with the delivery service I use)
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

As my shop is located outside the EU, your information travels outside that jurisdiction once a transaction has been made. There are different data protection and government surveillance laws outside the EU. Your information is solely used for the purpose of fulfilling the order placed. Personal data is not shared beyond that purpose. Your data is only stored within Etsy's confines and my delivery service, I do not store or save your personal information on any other platform.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7.How to Contact Me

For purposes of EU data protection law, I, Laura Nightingale, am the data controller of your personal information. If you have any questions or concerns, you may contact me at laura [!at] theyellowbirdhouse.com.