lollipopworkshop

custom cake toppers & happy little handmade things

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Buyers bought gifts from this shop and gave them 5-star reviews!

lollipopworkshop is taking a short break

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Note from shop owner ...aaaand that's a wrap! after 15 years making magical little cake toppers for our dear clients from around the world, we've finally made the decision to move away from etsy and explore new creative endeavors elsewhere. many thanks for all your love & support!
💝 the lollipop workshop elves

Note from shop owner

Last updated on Nov 14, 2021

...aaaand that's a wrap! after 15 years making magical little cake toppers for our dear clients from around the world, we've finally made the decision to move away from etsy and explore new creative endeavors elsewhere. many thanks for all your love & support!
💝 the lollipop workshop elves

lollipopworkshop

Contact shop owner

lollipopworkshop

Reviews

Average item review
5 out of 5 stars
(595)
See reviews that mention:
Quality 24 Shipping 50 Customer service 112

About lollipopworkshop

Sales 2,943
On Etsy since 2007

Shop policies

Last updated on January 14, 2021
• PLEASE READ BEFORE PLACING A CUSTOM ORDER •

when submitting a custom order request form to us, please be sure to use the link below when choosing details such as skintone, haircolor, clothing, etc.:

https://photos.app.goo.gl/Aa6bqdXvST89S89U6


• changes and/or additions to custom orders can be made up to 6 weeks before the estimated completion date, but please note that certain details cannot be revised once the order has been completed.

• if we make an error on your order, we will absolutely revise it at no additional cost. if you are responsible for making the error (for example: choosing the wrong skintone, changing your mind about clothing color, etc.), a fee will be charged to make the revision if the revision is possible. there are no returns, exchanges, or refunds on custom orders, so please be sure you have submitted the correct details for a custom cake topper order.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
• changes to custom orders allowed 6 weeks prior to completion date.
• 100% refund on orders canceled within 1 week of purchase.
• no refunds given beyond 1 week of purchase date.
• should you receive a non-shipping-related broken or damaged item, please contact us within 3 days of receipt and we will work together to resolve the issue.
Payment
• all orders must be paid in full within 24 hours.
• custom orders are not placed in our production queue until paid in full.
• if you need some extra time to make your payment, please email us and we'll be happy to sort something out for you.
• all orders left unpaid will be canceled out after 2 days unless you contact us to make a payment arrangement.
• should you have a change of heart, we offer a 100% refund on orders canceled within 1 week of purchase.
• no refunds given beyond 1 week of purchase date.
Shipping
• S H I P P I N G ∙ I N F O •

shipping charges are calculated at checkout. you'll be able to choose the option which best fits your budget & timeframe, and you'll also be able to add shipping insurance (in most cases).

∙ US First Class Mail (3-5 business days)*
∙ US Priority Mail (1-3 business days)*
∙ US Express Mail (1-2 business days)*

∙ International First Class (varies, 2 weeks+)*
∙ International Priority (6-10 business days)*
∙ International Express (3-5 business days)*

*COVID_19 SHIPPING UPDATE: please allow additional time for delivery as current USPS transit times have been extended due to the pandemic and deliveries are generally running late. our 'free standard shipping' option (USPS First Class, US orders only) can sometimes take 2 weeks to arrive because of this, so please keep that in mind when choosing a shipping option during checkout. also, USPS does not currently guarantee their First Class or Priority Mail transit times during the pandemic, but they do still guarantee their Express Mail option. please visit USPS.com for further details on transit times & delays.

: please note :
∙ we are not responsible for delays by weather, transit, or customs.
∙ we are not responsible for import taxes charged by your country.
∙ we are not responsible for shipping damages caused in transit.
∙ please email us asap about any issues & we'll try to find a solution.

• A NOTE ABOUT INTERNATIONAL FIRST CLASS SHIPPING •
international first class shipping is very economical, but does not include full tracking or a set delivery date as it solely depends on the customs processing time within your country. please allow 2 or more weeks for this delivery option. if you would like a faster shipping method that includes tracking, please choose one of the other shipping options above. also, please be aware that we are not responsible for any customs import taxes that may be imposed by your country nor do we know in advance what the tax amount may be, if any.
Additional policies and FAQs
if you have any questions or would just like to pop in to say hello, please send us a convo - we'd love to hear from you!