Wir versenden derzeit aus Slowenien. Wir haben zwei Möglichkeiten: STANDARD (öffentliche Post) und Express- oder RUSH-Bestellung (private Post). Der Standardversand dauert zwischen bis zu einer Woche (Europa) oder bis zu drei Wochen (während der Weihnachts- und Sommerferien können länger sein) außerhalb Europas.
Express- oder Rush-Bestellung verkürzt den Versand auf 1-4 Tage. In den letzten Jahren sind die Preise des öffentlichen Postdienstes stark gestiegen, während die Preise des privaten Postdienstes stark gefallen sind. In Europa ist der Preis für private Post im Vergleich zum öffentlichen Dienst nur geringfügig höher. Für die USA, Australien und andere überseeische Länder ist es etwas höher. Daher empfehlen wir Ihnen, bei empfindlichen und zerbrechlichen Inhalten (Glas) den Express-Service zu bestellen. Ein solches Paket reist normalerweise 2-4 Tage und private Unternehmen haben unser Paket noch nie verloren oder beschädigt. Kontaktieren Sie uns, falls Sie weitere Informationen benötigen.

Bitte lassen Sie sich nicht die Sendung ohne tracking.
Die Information auf Internet ist nicht immer richtig, so wenden Sie sich bitte mit Ihrer lokalen Post, wenn Sie vermuten, dass das Paket sollte dort sein.

DELIVERY DELAYS. Please note that the buyer is responsible for any customs or import duties imposed in their country. According to our experience, between December and February USA delivery is substantially delayed. So please order on time.
If you have any further questions, please check with your local customs institution.

INDUSTRIAL AND HANDMADE. We do not use industrial or half industrial methods of production. We paint all our products by hand (no painting pistols), we do not use laser engraving etc. This means that our products are unique and every box is slightly different form the rest. So please before you order, be sure that you want completely handmade product, especially engraving. Handmade engraving can be recognized easily because laser engraving is perfect and every letter or number is exactly the same. We make mostly items that have a vintage look that can not be easily reproduced using industrial techniques.

COLORS. Colors are well represented in the images, but please be aware of the limitations of digital imagery and color and that different computer monitors can display the same image in a very different way. The first picture always represent the item as it will look like when it is finished, unless you ordered diferently. Last photos sometimes represent the same items in other colors or other items that can be combined to make a set.

MEASURES. Sometimes dimensions on the pictures can be misleading. So please check measures of every item. I generally have in stock small, middle and large boxes. Measures are only approximate, but differences are mostly very small, measured in millimeters.

PERSONALIZED ITEMS. Majority of our item are available for personalizing. Personalizing means that your personal data can be engraved on the item (names, family names, dates etc.). Some items can not be personalized and it is clearly stated. Other items can be personalized, but with limited options, generally because of lack of sufficient space on the box or other item. If you wish items to be personalized, you have to add instructions into Notice to seller. If you send instructions with email or within correspondence, we are not responsible for possible errors or missed personalization of the item ordered.

MAINTENANCE INSTRUCTIONS: Out products are tinted or painted and then varnished. Tincture and varnish protect items for long periods. Items are protected when used in normal circumstances. So please clean our products with a dry or slightly wet cloth only. Do not clean with running water. Dry after cleaning. Do not use aggressive cleaning agents (alcohol etc.). Avoid direct contact with the heat. Avoid direct sun exposure to preserve the color and a shape. Clean with soft tissues, avoid contact with sharp things, especially acrylic windows.

PACKAGING MATERIAL: We use packaging materials from cardboard, plastic or cardboard composite materials from recycled material or from used and disposed packaging material. We suggest that you reuse or dispose of this packaging material and sort it according to local laws.

COPYRIGHT. Sometimes you will find items from different manufacturers that are very similar. Please have in mind that we do not copy designs. We guarantee that all items on our listings are designed by us.
Custom and wholesale orders are welcome! As well as sets that mach in style and colors. Please contact me for more information.

What to do if I do NOT receive the package withing the time indicated for shipping?
1. First of all, track by Internet and do not leave the package waiting for you in the local post office. After a couple of days it goes back.
2. If the package does not arrive to your local post office in reasonable time, the problem can be with customs or it is (temporally) lost in transport. Give a week to postal service and track online to see if there appears new information.
3. If you still do not see any information, let us know, we will begin the official search.
4. Generally after staring official search, the package is found and delivered in a couple of days.
5. If the package is not found, the postal service informs us (the sender) and offers indemnification. In this case we make other item for you. But please have in mind that we need the proof from the postal service, to avoid making second item and in the meantime the first package arrival. So please be patient while we are waiting the official information from the postal service (Generally takes up to two weeks). Without their information we do not have legal basis to repeat the item.

What to do when I receive a DAMAGED item?
In a case you received the damaged item, you have to make an official record stamped by local post office. Take pictures of the damaged package and content. In a case you want the replacement or refund, you have to send these documents to us. We can ask for refund only in a case we present the proof that the item was damaged.

Can I get a refund of personalized items?
Generally personalized item can not be returned, only not personalized, but within 2 weeks. So before you buy, check if you are buying the right thing. We accept returns of personalized products in a case of our error that can not be repaired. For example, if a product is reparable (misspelling, wrong date etc.) within reasonable time (for example, to arrive before your wedding date), we will repair the product for free. If the product can not be repaired, we will replace it. We have to be informed within 2 weeks after the arrival of the package. After 2 weeks we do not accept returns.