MorvenLab

Privacy Policy – How Your Personal Data is Collected and Used

This privacy policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through Etsy.com or its related sites and services.

This policy does not apply to third-party practices that I do not own or control, including Etsy or any third-party services you access through Etsy. For more details on Etsy’s privacy practices, please refer to Etsy’s Privacy Policy.

Information I Collect
To complete your order, you must provide me with certain details (which Etsy shares with me with your authorization), such as your name, email address, mailing address, payment details, and the product information of your order. You may also choose to provide me with additional personal information (for example, for a custom order) if you contact me directly.

Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

When necessary to provide my services, such as processing your order, handling disputes, or providing customer support.
When required for compliance with Etsy’s Seller Policy and Terms of Use. I use your information as needed to fulfill my obligations under these regulations.
Information Sharing and Disclosure
Customer information is essential to my business. I will only share your personal data in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide my services and comply with my obligations under Etsy’s Seller Policy and Terms of Use.
Legal Compliance: I may collect, use, retain, and share your information if I believe, in good faith, that it is reasonably necessary to:
(a) respond to legal processes or government requests;
(b) enforce agreements, terms, and policies;
(c) prevent, investigate, and address fraud or other illegal activities, security, or technical issues;
(d) protect the rights, property, and safety of my customers or others.
Data Retention
I retain your personal data only for as long as necessary to provide you with my services, as described in this Privacy Policy. However, I may also be required to retain this information to comply with legal obligations, resolve disputes, and enforce agreements. Generally, I keep your data for 4 years.

Your Rights
If you reside in certain territories, including the EU, you have several rights regarding your personal data. Some of these rights apply generally, while others apply only in specific circumstances. These rights include:

Access: You have the right to access and receive a copy of the personal data I hold about you by contacting me using the information below.
Modification, Restriction, Deletion: You may have the right to modify, restrict my use of, or delete your personal data. Unless required by law, I will generally delete your data upon request.
Objection: You can object to:
(i) my processing of some of your data based on my legitimate interests and
(ii) receiving marketing messages from me after giving explicit consent to receive them.
In such cases, I will delete your personal data unless I have compelling legitimate grounds to continue using it or if it is legally required.
Complaints: If you reside in the EU and wish to raise a concern about my use of your data (without prejudice to any rights you may have), you have the right to contact your local data protection authority.
How to Contact Me
For the purposes of the European data protection law, I, Valentina Massano, am the data controller of your personal information. If you have any questions or concerns, you can contact me at valentina.massano@gmail.com.