By Ian Malpass

Jul 18, 2014

This is a (very) incomplete list of resources that may be useful to those wanting to find out more about the ideas behind Just Culture, blamelessness, complex systems, and related topics. It was created to support my DevOps Days Minneapolis talk Fallible Humans.

Human error and sources of failure

• The Field Guide To Understanding Human Error by Sidney Dekker (book)
• The ETTO Principle by Erik Hollnagel (book)

Just Culture

• Just Culture by Sidney Dekker (book, and related blog post)
• Second Victim by Sidney Dekker (book)

Postmortems and blameless reviews

• Blameless Postmortems and a Just Culture by John Allspaw (blog post)
• What Adopting Blameless Post-Mortems Has Taught Me About Culture by Mathias Meyer (blog post)
• What Blameless Really Means by Jessica Harllee (blog post)

Complex systems and complex system failure

• How Complex Systems Fail by Richard Cook (paper, and related talk)
• Understanding Complexity by Scott E Page (course)