Our manager will send you an email containing all details about your purchase within 3 days next to your payment.
We guarantee delivery within 35 days from the date of payment.
Eventual delays may be due to customs payments, when the buyer has to pay import taxes and customs duties. Ysart Studio is not responsible for any customs duties or import taxes payable by the buyer/item recipient.
All paintings are very carefully and professionally packed. We guarantee absolutely safe delivery of the goods. In the event of a painting lost on the way, we will replace it or refund the money.
You will receive the item tracking number after or a few days before the shipment.
Warning: we do not deliver to mailboxes. Be sure to specify a physical address for delivery.

We will pay the return shipping fee only if you received a wrong or damaged painting. If you don't like the painting or you want to return it for some other reason, you'll must to pay the shipping cost.
In case of a refund, we will fully refund the cost of the order, except for shipping costs.
We can refund the money to your credit card or PayPal account. Instead of a refund, the money can be used as a loan for future purchases at your request.

You can exchange a painting for another of the same value. If the desired painting costs more, you'll have to pay the difference.
If you discovered your order sent incomplete by mistake, please contact us and we will dispatch the missing paintings as soon as possible.

What are you selling?
In this store we sell original paintings.

Do your paintings come in a frame?
Yes, the paintings are delivered in a frame made of natural wood.

Are your pictures ready to be hung?
All paintings come with a convenient wall mount.

Which countries do you ship these paintings to?
We can arrange delivery to any location in the world where a post office, UPS or DHL offices do operate.

How much does the delivery cost?
We provide free worldwide shipping with a 30-day delivery guarantee.

Is it possible to make changes to the picture paint?
No, we do not make any changes to the picture content or size. But, you can ask us for a custom order.

In what units is the painting size indicated?
For your convenience, the size is indicated in inches or centimeters.

Is your store official?
Yes, this Etsy shop is our official store.