Cancellation Policy:
You have the right to cancel your order within 1 hour after the order is placed. After this 1-hour window has passed, we are unable to accommodate order cancellations due to our fast processing and production planning.
Returns Policy:
Custom-Made or Per Order Items:
Returns for custom-made or per-order items are only possible in the event the item is heavily damaged upon arrival. In such cases, please contact our customer support to initiate a return.
Non-Customized, Ready-Made Orders:
For all other orders that are plain, without any customization, and are not made on a per-order basis, you may request a return within 30 days after receiving the item, provided it is in its original condition.
The return shipping expenses will be the responsibility of the buyer.
Return Process:
To initiate a return, please contact our customer support team within the specified return window, either for heavily damaged custom-made items or non-customized ready-made orders.
You will be provided with return instructions, including any necessary documentation or forms required for the return.
Items must be returned in their original condition, with all original packaging and accessories included.
Returns will be processed once the returned item is received and inspected for compliance with our return policy.
Refunds:
Refunds for eligible returns will be issued to the original payment method used during the purchase.
Refunds will be processed promptly, but the timeframe may vary depending on the payment method and financial institution.
Exemptions:
We do not accept returns for custom-made or per-order items unless they are heavily damaged.
Items that have been customized according to specific buyer preferences are considered final sales and are not eligible for returns.
Please note that these Terms & Conditions may be subject to change, and it is advisable to review them periodically for any updates. If you have any questions or concerns regarding our cancellation or return policies, please do not hesitate to contact our customer support team for assistance.
Returns and refunds are not accepted for orders that were not successfully delivered and were returned to us due to an incorrect recipient address.
For any inquiries or assistance, please contact us.