AniriArt

624 Sales on Etsy

5 out of 5 stars
(1243 reviews including ratings from DaWanda)
Irina Toncheva

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Irina Toncheva

View all 359 items

Reviews

Average item review
5 out of 5 stars
(1243)
See reviews that mention:
quality 14 shipping 9 customer service 16
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About

I am glad that you are my virtual guest!

My name is Irina and I live in Germany. I am a graduate philologist and an IT-linguist by profession but for many years I have been busy as a family manager and mother of 3 adorable boys. As my husband likes to say we have no time for boredom. I am a person with many interests, always looking for new projects and challenges. And this is how my online shops were created where I feed my entire artistic energy.

I started two years and a half ago with online shopping and I walked a long road, I increased the range of items offered. All this happened and continues to happen not only because of the efforts that I make, but also thanks to the invaluable partner with whom I work together. I deal mainly with designs and the management and development of the e-shops, and for the manufacture of the articles I entirely rely on a company that has years of experience in the field.

Both me and my partner continue to inspire each other, help each other, accumulate valuable experience and know-how, develop daily, walk boldly and confidently forward.

I hope you feel comfortable here and of course you are always welcome!

Shop policies

Last updated on June 14, 2016
All our products can be customized so if you have an idea, write to us and we will do our best to accommodate such requests...
Please be noted that the shades of wood and the engravings on the products may vary a bit as they are all made of natural wood. Wood is a natural material and graining and figure vary slightly from one piece to another. Like all hand-made stuff using natural materials, each product will be unique, which is a sign of quality.
Design and production of our individualized products, takes 10 to 12 workdays. Nevertheless, you will be notified of the expected production time when placing your order. Our non-individualized products, which are in stock, we ship in 1-3 business days.

Accepted payment methods

Paypal Visa Mastercard American Express Sofort Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
FOR CUSTOMIZED PRODUCTS
Items are nonreturnable due to the custom nature of each order. However, I will offer partial refunds based on the following:


DAMAGE: if your parcel arrives damaged please send me a photo of the damaged goods AND the packaging. All effort will be made to replace the damaged goods. However I do reserve the right to ask for some reimbursement of subsequent shipping costs.


ERROR: If your product contains some mistake made on my part, I will replace and correct the error at my own cost. This may be a partial refund of the sale price OR a replacement of the goods in question.


LOST ITEMS: will be replaced after 5 weeks have passed from the date of shipping.
Please, have in mind, that you can want a refund or replacement of damaged goods or goods with errors, only for items, received within 14 days from receipt to the Seller. This period shall run from the date on which the goods were delivered to the Buyer.

FOR NON-CUSTOMIZED PRODUCTS
The Buyer shall have the right to withdraw from the Agreement and to return the non-customized goods (without giving any reason) received within 14 days from receipt to the Seller. This period shall run from the date on which the goods were delivered to the Buyer. The return freight costs have to be paid by the customer.
Please keep attention that the product have no signs of usage. We can accept returns only in original condition. Please return in original packing. Depending on your location, your return could take some days. We recommend the goods to be shipped back with tracking number, so both sides can follow the status at any time. We will refund your money after goods are back.
Payment
1. The prices quoted in the Aniri Art Etsy Online Shop at the time of the respective order shall apply. Because of the regulations for small businesses according to § 19 USTG (German law of Value Added Tax) no VAT is included in all invoices. Prices and the applicable shipping fees are quoted separately. The applicable shipping fees shall be charged in addition to the purchase price. The invoice will be sent to the Buyer together with the goods to be delivered.
2. Payment of the goods can exclusively be made by PayPal and credit card. EU- citizens may also pay via bank transfer.
3. We ship (and produce) with upfront payment only. We expect payment in 5 working days. If you need more time, please let us know. Otherwise, we will cancel your order.
4. Additional duties, taxes or fees may be payable by the customer if the delivery is to a non-EU country. However, these are payable not to the provider but rather to the responsible customs and tax authorities. It is recommended that the customer requests the specific details from the customs and tax authorities prior to ordering.
In order to guarantee a smooth custom clearance process, for our non-EU shipments, we provide respective documentation.
5. The costs for combined shipping are counted by the Etsy Website. You can see how it would add up with more items by clicking on "Shipping & Policies" at the item pages.
Shipping
I send all packages from Germany with DHL, with tracking number to secure your shipment. Shipping to Germany takes standard 1-3 working days, to Europe: 5-10 business days, Worldwide: 10-21 working days. Please note that Australia International Registered Post service does not offer online tracking. This service offers a signature on delivery service only.
The amount of the shipping fee for standard shipments is explicitly specified in the Aniri Art Etsy Online-shop.
If you want express delivery, please contact me to check the terms and price for express delivery to your country. Unfortunately, I can only guarantee the shipment date, but not a delivery date.
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BEFORE SIGNING THE DELIVERY NOTE, PLEASE CHECK WHETHER THE GOODS ARE IN GOOD CONDITION.
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There can be delays due to many different factors such as increased security concerns or extra time needed to clear customs. Because of that, there have been instances of international parcels taking 3-4 weeks to arrive. I can't control any of that and therefore can't take responsibility, financial or otherwise, for any delays in shipping.
However, if you order does not arrive within 30 days, I can place a claim with the Local Post Office for a lost parcel. Because of the Local Postal regulations, this is the earliest I can ask for a claim inquiry. And it can take an additional 60 days for the Post Office to investigate. So if this should happen, please be patient!
I will ship to the address listed on your Etsy order. If your Etsy and PayPal shipping addresses are different, I will use the Etsy shipping address. It is your responsibility to make sure all the addresses are correct.
During the busy winter season November - January delivery will take longer so please allow another two weeks extra for delivery.
Additional policies and FAQs
1) To the extent a customer uses the services of PayPal for payment, the data protection provisions established by PayPal shall apply to the payment process. In this context, PayPal shall be taking action as the person employed by the customer in the performance of their obligations (Erfüllungsgehilfe), not as a person so employed by the vendor.
(2) German law applies to the exclusion of the UN purchasing law (CISG).For consumers, this governing law applies only if this does not exclude the protection granted by the mandatory provisions of the law of the state in which the consumer has their habitual residence (principle of favourability).
(3) If prove any provision of these Terms and Conditions be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
(4) All items are created by our own ideas and designs and thus may not be copied.
(5) All photos and texts are protected by copyright.