BERTYandMASHA

All our items are handcrafted with a lot of care. We hope you will appreciate and enjoy your purchased goods.

However, if you are not satisfied with your purchases, please contact us within 3 days and we will refund the cost of the items. The items should be shipped to us in it's original condition and you should be responsible for any shipping charges.

In case of damage, please contact us and your post office immediately.

If we make a mistake or are responsible for the damage of the item ( upon the Post service conclusion) , the item should be shipped back to us within 1 week and we will refund the total price of the item and the shipping costs.

Payment can be made through PayPal or by Credit card through Direct Checkout.
The items will be sent to you within two or three working days after we have received your payment unless stated differently in the listing.

If you don't have a PayPal account, please follow this link for more information:
http://www.etsy.com/help/article/361

If you are New to Etsy, please follow this link to help you through the check out process:
http://www.etsy.com/help/article/339

Due to some changes made by the Swiss Post, most of our items are now shipped by Priority Non Registered mail (without a tracking number). Additional Registered shipping is available for Priority shipping only and costs 6 CHF:
https://www.etsy.com/shop/BERTYandMASHA?section_id=15404867&ref=shopsection_leftnav_9

Economy shipping is also available on request but cannot be shipped as a registered shipping. Please contact us for the economy shipping rates.

We are not responsible for loss or damage during shipment.
If your items arrived damaged, please contact us and report the damage immediately to your post office. We'll be happy to assist and do everything necessary on our side in case the package gets lost. (only possible for registered shipments)

International buyers are responsible for custom fees.

We use recycled packaging whenever possible.

Approximate delivery time (Priority)

** Europe and UK - 2-5 days
** US, Canada - 3-7 days
** Australia - 4-6 days
** New Zealand - 4-6 days
** Russia, China - 3-7 days

Approximate delivery time (Economy)

** Europe and UK - 4-7 days
** US, Canada - 7-15 days
** Australia - 8-15 days
** New Zealand - 15-20 days
** Russia, China - 10-20 days

We welcome custom orders. Please, feel free to contact us with any questions or special requests.

We'll be happy to include a free Gift Card if the items are shipped directly to a gift recipient. Please include your gift message at the check out.