Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
Returns and exchange details
(Consumer is any natural person who concludes a legal transaction for purposes that predominantly neither
can be attributed to their commercial or self-employed professional activity.)
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day,
- on which you or a third party named by you, who is not the carrier, takes possession of the goods
have or has, if you have ordered one or more goods as part of a single order
and these are delivered uniformly;
To exercise your right of withdrawal, you must inform us (Helen Sommer, Im Grün 10, 79098 Freiburg,
Telephone number: +49 761 20589321, e-mail address: kontakt [!at] fraeulein-sommer.de) by means of a
clear explanation (e.B. a letter sent by post, fax or e-mail) about your decision to
Contract to revoke, inform. You can use the attached model withdrawal form, which
but is not mandatory.
In order to comply with the revocation period, it is sufficient that you receive the notification of the exercise of the right of revocation before
Send the expiry of the revocation period.
Consequences of revocation
If you withdraw from this contract, we will provide you with all payments that we have received from you,
including delivery costs (with the exception of the additional costs resulting from the fact that you have a
have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately
and at the latest within fourteen days from the day on which the notification of your revocation
has entered into this contract with us. For this repayment, we use the same means of payment that you
in the original transaction, unless you have expressly agreed otherwise
agreed; in no case will you be charged any fees for this repayment.
We may withhold reimbursement until we have received the goods back or until you have received the
have provided proof that you have returned the goods, whichever is the earlier
You have the goods immediately and in any case at the latest within fourteen days from the day on which you
inform us about the revocation of this contract, return it to us or hand it over to us. The deadline is
if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to a
Examination of the nature, characteristics and functioning of the goods not necessary handling of them
Grounds for exclusion or extinction
The right of revocation does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or
Determination by the consumer is decisive or which is clearly based on the personal needs of the
are tailored to the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which at the earliest 30
can be delivered days after conclusion of the contract and their current value due to fluctuations in the market
over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
- for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for
return is suitable if their seal has been removed after delivery;
- for the delivery of goods if, after delivery, they are inseparable from other goods due to their nature
goods have been mixed;
- for the delivery of sound or video recordings or computer software in a sealed package, if the
Sealant has been removed after delivery.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
- To Helen Sommer, Im Grün 10, 79098 Freiburg, e-mail address: kontakt [!at] fraeulein-sommer.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as appropriate.
PayPal payments please send to: fraeulein_sommer [!at] email.de
In the case of payment method bank transfer, the amount will be transferred to the following account:
Account holder: Helen Sommer
Bank name: Postbank
Bank code: 10010010
Account number: 378622100
Payment should be made within 7 days of placing the order. Otherwise, I reserve the right to cancel the order.
This information is only valid for deliveries to Germany. For deliveries to other countries, the duration may vary.
Additional policies and FAQs
I. General Terms and Conditions
1 Basic provisions
(1) The following terms and conditions apply to all contracts that you conclude with us as a provider (Helen Sommer) via the etsy Internet platform. Unless otherwise agreed, the inclusion of any of your own terms and conditions used by you will be objected to.
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his independent professional or commercial activity.
2 Conclusion of the contract
(1) The object of the contract is the sale of goods.
(2) If an article is posted by us at etsy, the activation of the offer page at etsy constitutes the binding offer to conclude a purchase contract under the conditions contained in the article page.
(3) The purchase contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are stored in the shopping cart. You can call up the shopping cart via the corresponding button in the navigation bar and make changes there at any time. After selecting the payment method and calling up the page Go to checkout or Buy with PayPal, the personal data as well as the payment method-related data are entered. Finally, all order data is displayed again on the order overview page.
If you use an instant payment system (e.B. PayPal or Sofortüberweisung) as a payment method, you will first be redirected to the website of the provider of the instant payment system. Finally, you will be redirected back to etsy to the order overview page.
Before sending the order, you have the option of checking all information on the order overview page again, changing it (also via the function back of the Internet browser) or cancelling the purchase.
By sending the order via the corresponding button, you declare the acceptance of the offer in a legally binding manner, whereby the purchase contract is concluded.
(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have stored with us is correct, that the receipt of the e-mails is technically ensured and, in particular, that spam filters do not prevent it.
3 Right of retention, retention of title
(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.
(2) The goods remain our property until full payment of the purchase price.
(1) The statutory warranty rights exist.
(2) As a consumer, you are requested to check the item immediately upon delivery for completeness, obvious defects and transport damage and to inform us and the freight forwarder of any complaints as soon as possible. If you do not comply with this, this will have no effect on your statutory warranty claims.
5 Choice of law
(1) German law shall apply. In the case of consumers, this choice of law shall only apply insofar as this does not withdraw the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence (principle of favourability).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.
II. Customer Information
1. Identity of the Seller
In the green 10
Phone: 49 (0) 761 20589321
E-mail: kontakt [!at] fraeulein-sommer.de
Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), which can be accessed under ec.europa.eu/odr.
2. Information on the conclusion of the contract
The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions Conclusion of the contract of our General Terms and Conditions (Part I.).
3. Contract language, contract text storage
3.1. The contract language is german.
3.2. The complete text of the contract will not be stored by us. Before sending the order, the contract data can be printed out or electronically saved via the print function of the browser. After receipt of the order by us, the order data, the legally prescribed information for distance contracts and the General Terms and Conditions will be sent to you again by e-mail.
4. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and terms of payment
5.1. The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
5.2. The shipping costs incurred are not included in the purchase price. They can be called up via a correspondingly designated button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free shipping has been promised.
5.3. If the delivery is made to countries outside the European Union, we may incur additional costs for which we are not responsible, such as.B customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you. Any costs incurred for the transfer of money shall also be borne by you in cases where the delivery is made to an EU member state, but the payment was initiated outside the European Union.
5.4. The payment methods available to you are indicated under a corresponding button on our website or in the respective offer.
5.5. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.
6. Terms of delivery
6.1. The terms of delivery, the delivery date and, if applicable, existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
Insofar as no other deadline is specified in the respective offer or under the correspondingly designated button, the delivery of the goods will take place within 3-5 days after conclusion of the contract (in the case of agreed advance payment, however, only after the time of your payment instruction).
6.2. Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the sold item during dispatch shall only pass to you upon handover of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or a person otherwise designated to carry out the shipment.
7. Statutory liability for defects
Liability for defects is governed by the warranty provision in our General Terms and Conditions (Part I).
last update: 2017-12-07_
Welcome to our etsy pages!
We attach great importance to the protection of your data and the protection of your privacy. Below we therefore inform you about the collection and use of personal data when using our etsy pages.
Anonymous data collection
You can visit our etsy pages without providing any personal information. We do not store any personal data in this context.
Collection, processing and use of personal data
We collect personal data (individual information about personal or factual circumstances of an identified or identifiable natural person) only to the extent provided by you.
The processing and use of your personal data takes place to fulfill and process your order as well as to process your inquiries.
After completion of the contract, all personal data will first be stored taking into account tax and commercial retention periods and then deleted after expiry of the period, unless you have consented to further processing and use.
Disclosure of personal data
Your data will not be passed on to third parties without your express consent. The only exceptions to this are our service partners, which we need to process the contractual relationship. In these cases, we strictly observe the requirements of the Federal Data Protection Act. The scope of data transmission is limited to a minimum.
Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ( Google ). Google Analytics uses so-called "Analytics". Cookies , text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google beforehand within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link [tools.google.com/dlpage/gaoptout?hl=de].
Use of Facebook plug-ins
These websites use plug-ins from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ( Facebook ).
If you access internet pages of our website provided with such a plug-in, a connection to the Facebook servers is established and the plug-in is displayed on the website by notifying your browser. This transmits to the Facebook server which of our Internet pages you have visited. If you are logged in as a member of Facebook, Facebook assigns this information to your personal Facebook user account. When using the plug-in functions (e.B clicking the Like button, submitting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plug-in.
If you do not want Facebook to associate the collected information directly with your Facebook profile, you must either log out of Facebook before visiting our site or block the loading of The Facebook plug-ins on our websites by using a Facebook blocker.
Use of Twitter plugins
The functions of the Twitter service are integrated into our website.
Twitter is a social media portal of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, (USA).
We use Twitter plugins. If you visit a corresponding website that contains such a plugin, the data will be exchanged with Twitter's servers located in the USA.
Even in the case of interactions that are possible with the various Twitter plugins, the corresponding information about you is collected and transmitted to Twitter and stored.
If you are also a member of Twitter and logged in to Twitter during the time you use the plugin, the information collected about your website visit will be linked to your Twitter account and disclosed to other users.
If you do not want Twitter to link and merge the information with the data of your Twitter account, you must log out of Twitter before visiting our website.
Further information on the collection and use of data by Twitter can be found at twitter.com/privacy .
Use of Pinterest plug-ins
These websites use plug-ins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA ( Pinterest ).
The different logos that contain the plug-in (e.b. Pin-it-Button" or the "P" button), you can view it under the following link: business.pinterest.com/pin-it-button/
If you access a corresponding website of our website that contains such a plug-in, a link is established between your computer and the servers of Pinterest and the plug-in is displayed on the website by notifying your browser. Both your IP address and the information about which of our websites you have visited are transmitted to the Pinterest server in the USA. This applies regardless of whether you are registered or logged in to Pinterest. Transmission also takes place for users who are not registered or not logged in.
If you are also a member of Pinterest and logged in to Pinterest during the time you use the plug-in, the information collected about your website visit will be linked to your Pinterest account and disclosed to other users. Even in the case of interactions that are possible with the various Pinterest plug-ins, the corresponding information about you is collected and transmitted to Pinterest and stored.
If you do not want Pinterest to link and merge the information with the data of your Pinterest account, you must log out of Pinterest before visiting our website.
For more information about Pinterest's collection and use of data, please visit about.pinterest.com/de/privacy-policy
Information, correction, blocking and deletion of data
You have the right to free information about your stored data as well as the right to correction, deletion or blocking at any time. Contact us on request. The contact details can be found in our imprint.