LolaWhiteShop

Flower crowns, wedding bouquets, boutonnieres

Chełmża, Poland
16,878 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Dear customers. Orders placed after December 15th, 2020 will be shipped after January 1st, 2021

Announcement

Last updated on Dec 16, 2020

Dear customers. Orders placed after December 15th, 2020 will be shipped after January 1st, 2021

Items

16878 Sales
 

All Items

Lola White

Contact shop owner

Lola White

Reviews

Average item review
5 out of 5 stars
(2924)
See reviews that mention:
Quality 299 Shipping 436 Customer service 147

About LolaWhiteShop

Sales 16,878
On Etsy since 2014

Welcome to Lola White Shop

We create accessories inspired by the magical world of fairy tales and legends. Our products are often chosen by magic women in various corners of the world. In the LOLA WHITE store, you will find floral wreaths, bands, cufflinks, and combs. All things are made to give you joy. We invite you to explore our store.

By choosing our designs you can be sure that:
1. decorations will be solidly made, from high-quality components, in a Polish handicraft workshop;
2. you buy a product with an original design, made according to our own project;
3. similar products are not widely available in stationary sales;
4. the purchased product will be well protected for sending (box made of rigid cardboard);
5. We guarantee a short processing time (usually 1-3 business days). Remember, however, that the delivery time is a sum of processing time and delivery time. Delivery time in some parts of the world can be longer.
The product leaves our workshop usually within 1-3 days and is handed over to the carrier. Delivery by the carrier (courier or national post) is a different issue and is differentiated depending on the country of destination.
Information about estimated, total delivery time is stated in the summary of the purchase in the cart.
As it was mentioned, unfortunately, the delivery time may vary. Remember that especially in the pre-holiday period the delivery time may be longer.
6. You can count on our help and trouble-free contact before and after the purchase.

Shop policies

Last updated on February 17, 2021
LolaWhiteShop offers jewelry and hair accessories for women and girls. Accessories are available for every occasion, right from simple ones for daily wear to fancy ones for parties and festive occasions. All designs are handmade in Poland.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Sofort Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Cancellation is only possible if I have not started processing the order.

It is possible to return the unused product in its original condition, which has not been personalized in any way according to your guidelines. If we have changed the size or color of the item at your request, your order cannot be returned. To retain the right to a refund, do not remove paper labels. A product with a detached paper label is non-refundable. The deadline for informing me about your wish to return the product is 14 days from the date of receipt of the parcel and it's a strict deadline.
Before returning a product, check the price of an international registered mail packed in a carton box, as the shipping costs are borne by the buyer. International shipping costs can be very high in some countries and returning some products may not be cost-effective.
However, if you decide to return the item, I provide you with the necessary shipping data:
MOBA Monika Baran
Trakt 2B
87-140 Chełmża
Poland

The product must be returned in a rigid cardboard box. An envelope with bubbles does not protect the product properly. The safest way is to send the registered package because then you have confirmation that you sent it to us.
As soon as we receive the package, we will refund the money. We do not receive money directly from customers but through the Etsy portal. The money is sent back to Etsy's portal and then Etsy sends it back to the customer, so when you will receive a refund confirmation from us, Etsy will refund your money within 3-5 days.
In the case of a return of products, the shipping upgrade fee is not refundable.
Payment
All orders placed after December 19th will be shipped on January 8th, 2020.
Shipping
Please note that the processing time is not the same thing as the delivery time.
Processing time is the time in which we make the item and prepare it for shipping. The order processing time is usually 2 to 4 working days.

Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st, 2021

Delivery time is the time it takes for an order to arrive after it has been shipped. Delivery times vary depending on the chosen delivery method and destination country.

Estimated delivery time for some destinations (standard shipping option - UPS courier service):
Germany: 3-5 working days
France: 5-8 working days
The Netherlands: 5-7 working days
Belgium: 5-7 working days
Spain: 6- 9 working days
United States of America: 5-14 days
Canada: 5-14 days

Please note that weather problems and holidays may delay delivery. Due to the suspension of all delivery time guarantees for courier services, the delivery time given is an estimate (based on our latest experience), but not a guarantee.

For the countries of the European Union, the United States, and Canada, we offer the following shipping methods:

UPS Standard - this is the default form of shipping. Shipping price and time depend on the destination and are visible in the cart during the ordering process. Please note that this service does not include delivery at a specific time. The courier delivering the parcel has a fixed route and is not always able to adjust the time of delivery to your needs. If you (or someone who will be able to pick up the parcel) are not present at the designated delivery address at the time of delivery, you will be notified by e-mail or SMS.
By contacting the local UPS hotline you can redirect the package to the nearest UPS pickup point or reschedule the delivery. You can do it also via the UPS tracking website, by entering your package ref. number which you will receive in the notification from Etsy when we ship your order:

https://www.ups.com/WebTracking/track

UPS Express Saver (upgrade)- this is a form of shipping that is additionally paid. The additional fee is usually 5 - 9 EUR - please ask for the calculation of costs each time when you want us to ship your order with this service. Delivery is faster than the standard option and usually takes 1-5 days - depending on the delivery address (EU - usually 1-3 days, the USA and Canada - usually 3-5 days)
Please note that this service does not include delivery at a specific time. The courier delivering the parcel has a fixed route and is not always able to adjust the time of delivery to your needs. If you (or someone who will be able to pick up the parcel) are not present at the designated delivery address at the time of delivery, you will be notified by e-mail or SMS.
By contacting the local UPS hotline you can redirect the package to the nearest UPS pickup point or reschedule the delivery. You can do it also via the UPS tracking website, by entering your package ref. number which you will receive in the notification from Etsy when we ship your order:

https://www.ups.com/WebTracking/track

For orders sent to Switzerland we offer the following shipping methods:
REGISTERED MAIL - this is the default form of shipping for customers from Switzerland. Delivery with this shipping option can take 7-14 days. It is a registered shipment and has full tracking (via Swiss Post website: https://www.post.ch/en). REGISTERED MAILS require the signature of the recipient. It means that the postman will not leave the parcel in a mailbox or in front of the house. If the recipient is not at the address indicated when attempting to deliver the shipment, the shipment will be waiting for pick up at the local post office. The supplier of the consignment should leave a notice stating that the parcel is waiting for pick-up at the post office. The parcel will not be delivered without a signature confirming receipt (this is a confirmation for me that the customer has received the parcel). Please note that due to local regulations there may apply import charges that are borne by the buyer.

UPS Standard - faster delivery option - delivery takes 5-7 days, however, it involves additional import charges, which are borne by the buyer (customs duty, VAT + costs charged by UPS for custom clearance) and which depend on the value of the order

Please note that we have no influence on the operation of individual delivery companies in your area. Any delays are not dependent on us because we do not deliver the parcels in person.
Any problems or complaints related to the delivery should be reported to us no later than 3 months from the date on which the shipment was sent by us (shipping date is placed in the order page on Etsy or in the notification sent automatically by Etsy after we send the shipment). After this time we do not have the possibility to effectively investigate what happened to the shipment.

Please also note that due to local regulations (Canada, Switzerland) there may apply import charges that are borne by the buyer (paid when receiving the parcel)
Additional policies and FAQs
1. What are the advantages of artificial flower accessories?
Our flowers are durable and you can order them early enough before the event. This way you avoid stress and uncertainty, which can be caused by a florist when making arrangements with natural plants. You won't have to worry that your flowers will fade and lose their color during the ceremony. With our long-lasting flowers, you will know exactly what your decoration looks like before it even reaches you.

2. What materials are the flowers made of?
We use a wide variety of materials such as fabric, paper, metal, sponge, plastic, polyester, nylon, latex, silk, natural dried plant. Remember that the word "silk" used by us or other sellers, does not usually mean natural silk. "Silk" used in relation to flowers is a trade term and most often means flowers made of artificial fabric (polyester, nylon, cotton, viscose). If you are interested in what material our particular product is made of, please contact us.

3. My ceremony will take place in a few months. Will the flowers survive until this moment?
Yes, of course. All our products are made of durable elements and stored properly will be a great souvenir for many years.

4. Do you perform custom orders?
As a rule, we do not accept custom orders. The only exceptions are minor modifications to our accessories. Besides, we make boutonnieres and bracelets suited to the accessories from our store.

5. Is the color of the product the same as in the picture?
The colors of the delivered product may slightly differ from the pictures on our listings, due to the configuration of the device/computer.

6. Is international shipping possible?
Yes, we do, of course, send international shipments

7. How long will it take you to create my order? When will I receive my order?
Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st, 2021

Please note that the processing time is not the same thing as the delivery time. Processing time is the time in which we make the item and prepare it for shipping. The order processing time is usually 2 to 4 working days.

Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st, 2021

Delivery time is the time it takes for an order to arrive after it has been shipped. Delivery times vary depending on the chosen delivery method and destination country.

Estimated delivery time for some destinations (standard shipping option - UPS courier service):
Germany: 3-5 working days
France: 5-8 working days
The Netherlands: 5-7 working days
Belgium: 5-7 working days
Spain: 6- 9 working days
United States of America: 5-14 days
Canada: 5-14 days

Please note that weather problems and holidays may delay delivery. The delivery time given is an estimate, not a guarantee. Please understand, we have no influence on the operation of the national post office in different parts of the world.

8. What are the available delivery options? Is express delivery possible?
Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st, 2021

We offer several forms of shipping:

For the countries of the European Union, the United States, and Canada, we offer the following shipping methods:

- UPS Standard - this is the default form of shipping. Shipping price and time depend on the destination and are visible in the cart during the ordering process. Please note that this service does not include delivery at a specific time. The courier delivering the parcel has a fixed route and is not always able to adjust the time of delivery to your needs. If you (or someone who will be able to pick up the parcel) are not present at the designated delivery address at the time of delivery, you will be notified by e-mail or SMS.
By contacting the local UPS hotline you can redirect the package to the nearest UPS pickup point or reschedule the delivery. You can do it also via the UPS tracking website, by entering your package ref. number which you will receive in the notification from Etsy when we ship your order:

https://www.ups.com/WebTracking/track

- UPS Express Saver (upgrade)- this is a form of shipping that is additionally paid. The additional fee is usually 5 - 9 EUR - please ask for the calculation of costs each time when you want us to ship your order with this service. Delivery is faster than the standard option and usually takes 1-5 days - depending on the delivery address (EU - usually 1-3 days, the USA and Canada - usually 3-5 days)
Please note that this service does not include delivery at a specific time. The courier delivering the parcel has a fixed route and is not always able to adjust the time of delivery to your needs. If you (or someone who will be able to pick up the parcel) are not present at the designated delivery address at the time of delivery, you will be notified by e-mail or SMS.
By contacting the local UPS hotline you can redirect the package to the nearest UPS pickup point or reschedule the delivery. You can do it also via the UPS tracking website, by entering your package ref. number which you will receive in the notification from Etsy when we ship your order:

https://www.ups.com/WebTracking/track


For orders sent to Switzerland we offer the following shipping methods:

- REGISTERED MAIL - this is the default form of shipping for customers from Switzerland. Delivery with this shipping option can take 7-14 days. It is a registered shipment and has full tracking (via Swiss Post website: https://www.post.ch/en). REGISTERED MAILS require the signature of the recipient. It means that the postman will not leave the parcel in a mailbox or in front of the house. If the recipient is not at the address indicated when attempting to deliver the shipment, the shipment will be waiting for pick up at the local post office. The supplier of the consignment should leave a notice stating that the parcel is waiting for pick-up at the post office. The parcel will not be delivered without a signature confirming receipt (this is a confirmation for me that the customer has received the parcel). Please note that due to local regulations there may apply import charges that are borne by the buyer.

- UPS Standard - faster delivery option - delivery takes 5-7 days, however, it involves additional import charges, which are borne by the buyer (customs duty, VAT + costs charged by UPS for custom clearance) and which depend on the value of the order


Please note that we have no influence on the operation of individual delivery companies in your area. Any delays are not dependent on us because we do not deliver the parcels in person.

9. Will I pay customs duties or extra charges when I receive my package?
If you are a customer from the European Union you will not pay any additional fees. International regulations (for non-EU countries) require that the value of the items has to be declared on customs forms placed on the shipments. Some countries, based on the value of the item, may charge a customs duty when they receive a parcel. Import duties, taxes are NOT included in the price of the product or shipment. These fees are the responsibility of the buyer. Before buying, check with your country's customs office what the additional costs will be. LolaWhiteShop cannot signify orders as "gifts" or change the price of products on customs forms. A parcel can be considered a gift only if it is, in fact, a gift from the sender, i.e. from LolaWhiteShop. Falsification of the customs document is illegal and may result in criminal liability.

10. Will I receive an invoice for the ordered products?
Customers from Poland will receive a receipt. If you are a customer from Poland and you want to receive an invoice, you must report that to us at the time of purchase (for example by an additional message for the seller). All foreign customers (both EU and non-EU) will receive an invoice for the order. The invoice will be located inside the cardboard box, except the case that the order will be marked as a gift, then an invoice will be sent to you as an attachment to a message on Etsy.
The invoice will contain the data provided by the customer at the time of purchase, so it is important to provide complete and correct data.
If you are an entrepreneur in the EU and you want an invoice issued for your company, you must provide full details during placing the order, i.e. name, exact address, EU VAT number (you can write VAT number in the additional message for the seller). Any subsequent changes of data on the invoice are not possible due to tax regulations.

11. Is it possible to change the delivery address?
Orders will be sent by default to the address provided by the buyer on Etsy. If you want your order to be shipped to a different address, please enter it as an additional message to the seller when you place your order. If the product has not yet been shipped, try writing me a message and ask me to change the delivery address. However, I cannot guarantee that it will be possible to change your address. If I do not read the message on time and hand over the parcel to the carrier, I will not be able to change the delivery address, so please remember to provide the correct address when placing your order. Subsequent changes may not be taken into account. The buyer is responsible for providing a correct and full delivery address.

12. I still haven't received my order. What can I do?
Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st, 2021

I'm sorry that you still haven't received your order. If the chosen shipping method allows tracking, check the location of the shipment on the carrier's website. After a failed delivery attempt, the parcel may be directed to a collection point, which will be marked on the notification, left by the courier/postman.
Please note that a parcel not received in the specified time will be sent back to the sender

13. Tracking shows that the shipment was delivered and I still haven't received my order. What should I do?
First, ask about the shipment of all the household members. If none of them has picked up the parcel, check the mailbox, reception desk, the immediate surroundings of the house, neighbors, nearby small shops, and then contact your local UPS hotline (or post office - depends on the chosen delivery option). Delivery errors are not my fault or a reflection of my customer service level. However, if you have any questions regarding this matter, please do not hesitate to contact me.

14. Do you accept cancellations or returns?
Cancellation is only possible if I have not started processing the order. It is possible to return the unused product in its original state, which has not been personalized in any way according to your guidelines. If we have changed the size or color of the item at your request, your order cannot be returned. To retain the right to a refund, do not remove paper tags. A product with a detached paper tag is non-refundable. The deadline for informing me about your wish to return the product is 14 days from the date of receipt of the parcel and it's a strict deadline. Before returning a product, check the price of an international registered mail packed in a carton box, as the shipping costs are borne by the buyer. International shipping costs can be very high in some countries and returning some products may not be cost-effective.
However, if you decide to return the item, I provide you with the necessary shipping data: MOBA Monika Baran, Trakt 2B, 87-140 Chełmża, Poland
The product must be returned in a rigid cardboard box. An envelope with bubbles does not protect the product properly. The safest way is to send the registered package because then you have confirmation that you sent it to us.
As soon as we receive the package, we will refund the money. We do not receive money directly from customers but through the Etsy portal. The money is sent back to Etsy's portal and then Etsy sends it back to the customer, so when you will receive a refund confirmation from us, Etsy will refund your money within 3-5 days.

15. Can I order more than one item for fitting? I will keep one product and return the rest.
Please do not order many products for fitting. We are a small workshop and such practices destroy us. All products are made individually, on your order. Ordering a few pieces and returning them later is a problem for us and a lot of unnecessary work. Please understand - we are a small workshop and do not have a large product warehouse. If you want to order products for fitting, buy a maximum of 2 products. I'm sure you can decide which item you like the most based on our photos. Remember that returning products can be also a big cost for you.

16. I'm not happy with my order. What can I do?
We do our best to make you happy with the purchases made in our shop. If you're not satisfied, just send us a message telling us what the problem is. We will do everything in our power to correct the mistake.
Privacy
PRIVACY POLICY

1. GENERAL PROVISIONS

The administrator of personal data collected through the web store www.etsy.com/shop/LolaWhiteShop is firm: MOBA Monika Baran, Trakt 2B, 87-140 Chełmża, NIP: 879-245-82-49 , REGON: 340205055, hereinafter called as the "Administrator" and „Service Provider”.

The Customer's personal data are processed in accordance with the EU’s General Data Protection Rergulation (GDPR) enforced on 25 May 2018 and in accordance with local law regulati
The Administrator takes special care to protect the interests of the data subjects, and in particular ensures that the data collected by him are:
a) processed in accordance with the law,
b) collected for specified, legitimate purposes and not subject to further processing incompatible with those purposes,
c) factually correct and adequate in relation to the purposes for which they are processed and stored in a form allowing identification of persons they concern and stored no longer than it is necessary to achieve the purpose of processing.

2. PURPOSE AND SCOPE OF DATA COLLECTION

The Administrator processes the following personal data of the Customers: name and surname, company name, (in the case of companies), NIP/VAT EU number (in the case of companies), address (street and house / flat number, zip code, city), phone number, e-mail address.

Personal data may be forwarded to postal operators or carriers only for the purpose of delivering the order. Transactional data, including personal data, may be transferred to the payment operator chosen by the Customer during ordering process

The personal data of the Service Users collected by the Administrator are
used for accounting purposes, to the extent resulting from tax provisions and may be forwarded to Accounting Office.

Personal data processed for purposes related to the purchase will be processed for the period necessary to complete the order, after which the data will be archived and stored for a period dependent on potential claims and tax regulations. Personal data processed for marketing purposes covered by the consent statement will be processed until the consent is revoked.

If it is found that the processing of personal data violates regulations of the GDPR, the data subject has the right to issue a complaint to the right General Inspector for Personal Data Protection

Providing personal data is voluntary, however, providing specific personal data is a necessary condition for placing an order. The consequence of not providing personal data will be the inability to order products in the online store.
Providing personal data listed in point 1 is necessary for provision of services by the Service Provider of the on-line shop or conclusion of the Product Sales Agreement


3. BASIS OF DATA PROCESSING

Using the Store, concluding agreement for the provision of electronic services via the Store or concluding Product Sales Agreements, which involves the need to provide personal data, is completely voluntary. The data subject decides individually whether he wants to: start using the services provided electronically by the Service Provider, conclude a Product Sales Agreement
The processing of personal data by the Administrator always takes place within the framework of the General Data Protection Regulation (GDPR) and local law regulations. The processing of data will be connected with the execution of the Sales Agreement or the need to take actions before the conclusion of the Sales Agreement at the request of the data subject.


4. THE RIGHT TO CONTROL OF THE ACCESS AND CORRECTION OF THE PERSONAL DATA

The data subject has the right to:
- access their personal data
- correct, delete, limit the processing and transfer personal data
- the right to issue objections,
- the right to withdraw consent at any time, if the consent was previously provide

All rights listed above in point 1., can be met by contact with Administrator via e-mail
The Administrator may refuse to delete the personal data if the User has not paid all amounts resulting from all Product Sales Agreements with the Administrator or has violated the rules of the website or applicable law and the data retention is necessary to clarify these circumstances and determine liability.

The Administrator may refuse to delete data if he is empowered or obliged to collect appropriate data by the provisions of the applicable law.


5. “COOKIES” FILES

The Store of the Service Provider uses "cookies" files. For more informations and details refer to Etsy Cookie Policy
The Customer has the right to decide on the access of "cookies" files to his computer by settting appropriate options in settings of used browser or via Etsy Privacy Settings. For detailed information about the possibilities and ways of handling "cookies" are available in the „Help” section of used web browser and in Cookie Policy on Etsy


6. FINAL PROVISIONS

The Administrator uses technical and organizational measures to ensure that personal data which being processed is protected in a manner adequate to hazards and categories of protected data, in particular, he protects data against: unauthorized access, takeover data by an unauthorized person, processing in violation of applicable laws, unauthorized changes, loss, damage or destruction.

More information

Last updated on Dec 30, 2020
Frequently asked questions
1. What are the advantages of artificial flower accessories?

Our flowers are durable and you can order them early enough before the event. This way you avoid stress and uncertainty, which can be caused by a florist when making arrangements with natural plants. You won't have to worry that your flowers will fade and lose their color during the ceremony. With our long-lasting flowers, you will know exactly what your decoration looks like before it even reaches you. All our products are made of durable elements and stored properly will be a great souvenir for many years.

2. What materials are the flowers made of?

We use a wide variety of materials such as fabric, paper, metal, sponge, plastic, polyester, nylon, latex, silk, natural dried plant. Remember that the word "silk" used by us or other sellers, does not usually mean natural silk. "Silk" used in relation to flowers is a trade term and most often means flowers made of artificial fabric (polyester, nylon, cotton, viscose). If you are interested in what material our particular product is made of, please contact us.

3. Is the color of the product the same as in the picture?

The colors of the delivered product may slightly differ from the pictures on our listings, due to the configuration of the device/computer.

4. How long will it take you to create my order? When will I receive my order?

Attention !!! All orders placed after December 15th, 2020 will be shipped after January 1st 2021

Please note that the processing time is not the same thing as the delivery time. Processing time is the time in which we make the item and prepare it for shipping. The order processing time is usually 2 to 4 working days. Delivery time is the time it takes for an order to arrive after it has been shipped. Delivery times vary depending on the chosen delivery method and destination country.
Estimated delivery time for some destinations:
Germany: 3-5 working days
United States of America: 5-14 days
Canada: 5-14 days
Please note that weather problems and holidays may delay delivery. The delivery time given is an estimate, not a guarantee.

5. Will I pay customs duties or extra charges when I receive my package?

If you are a customer from the European Union you will not pay any additional fees. International regulations (for not EU countries) require that the value of the items has to be declared on customs forms placed on the shipments. Some countries, based on the value of the item, may charge a customs duty when they receive a parcel. Import duties, taxes are NOT included in the price of the product or shipment. These fees are the responsibility of the buyer. Before buying, check with your country's customs office what the additional costs will be. LolaWhiteShop cannot signify orders as "gifts" or change the price of products on customs forms. A parcel can be considered a gift only if it is, in fact, a gift from the sender.

6. Is it possible to change the delivery address?

Orders will be sent by default to the address provided by the buyer on Etsy. If you want your order to be shipped to a different address, please enter it as an additional message to the seller when you place your order. If the product has not yet been shipped, try writing me a message and ask me to change the delivery address. However, I cannot guarantee that it will be possible to change your address. If I do not read the message on time and hand over the parcel to the carrier, I will not be able to change the delivery address, so please remember to provide the correct address when placing your order. Subsequent changes may not be taken into account. The buyer is responsible for providing a correct and full delivery address.

7. Can I order more than one item for fitting? I will keep one product and return the rest.

Please do not order many products for fitting. All products are made individually, on your order. Ordering a few pieces and returning them later is a problem for us and a lot of unnecessary work. Please understand - we are a small workshop and do not have a large product warehouse. If you want to order products for fitting, buy a maximum of 2 products. I'm sure you can decide which item you like the most based on our photos. Remember that returning products can be also a big cost for you.

8. I still haven't received my order. What can I do?

I'm sorry that you still haven't received your order. If the chosen shipping method allows tracking, check the location of the shipment on the carrier's website. After a failed delivery attempt, the parcel may be directed to a collection point, which will be marked on the notification, left by the courier/postman.
Please note that a parcel not received in the specified time will be sent back to me

9. Tracking shows that the shipment was delivered and I still haven't received my order. What should I do?

First, ask about the shipment of all the household members. If none of them has picked up the parcel, check the mailbox, reception desk, the immediate surroundings of the house, neighbors, nearby small shops, and then contact your local UPS hotline (or post office - depends on the chosen delivery option). Delivery errors are not my fault or a reflection of my customer service level. However, if you have any questions regarding this matter, please do not hesitate to contact me.

I am an entrepreneur in the EU and I want an invoice issued for my company

Please contact us before you place the order.
The invoice will contain the data provided by the customer at the time of purchase, so it is important to provide complete and correct data. Any subsequent changes of data on the invoice are not possible due to tax regulations. If you are an entrepreneur in the EU and you want an invoice issued for your company, you must provide full details during placing the order, i.e. name, exact address, valid EU VAT number.

Seller details