PRIVACY POLICY
LoraStitchStudio is operated by Nevra LLC in the United States. We are responsible for the personal information we process to operate this shop, acting as its data controller.
This policy explains how we collect, use, share, and retain your information when you contact us or place an order through Etsy.
1. Information We Collect
We receive information through Etsy, including your name, contact and delivery details, order information, and messages.
For personalized orders, we also receive the photos, names, text, and design instructions you choose to provide. We request only information needed to handle your enquiry or order. Without essential delivery or personalization details, we may be unable to complete your order.
2. Why We Use Your Information
We use your information on the following legal bases, where applicable:
• Contract: To respond to your enquiries, prepare custom designs, arrange production and delivery, provide customer support, and resolve order issues.
• Legal obligations: To maintain required tax and accounting records and respond to lawful requests.
• Legitimate interests: To prevent fraud and establish, exercise, or defend legal claims, provided these interests do not override your rights.
• Consent: For optional marketing or public use of identifiable customer images, where you have separately agreed.
3. Information Sharing and Security
We limit the information we share to what is needed for the relevant task:
• Our shop team: Order details, messages, photos, and personalization instructions needed to prepare designs and provide customer support.
• Our production partner in the United States: Design files and personalization details needed to make your item. If our partner ships your order, we also provide the necessary delivery information.
• Shipping and delivery providers: The recipient’s name, delivery address, and contact information needed to deliver the order or resolve a shipping issue.
• Etsy: Information needed to manage transactions, provide customer service, resolve order issues, and meet our obligations under Etsy’s policies.
• Design and file-storage services: Where used for your order, external design software, including AI-assisted tools, and file-storage services may receive the customer images, personalization details, or files needed for that task.
We may also disclose relevant information where legally required or where necessary and legally permitted to establish, exercise, or defend legal claims.
We restrict access to people who need the information for their work and use appropriate safeguards against unauthorized access, disclosure, loss, or misuse.
4. Marketing and Customer Images
We do not sell your personal information or add you to marketing mailing lists without your permission.
Sending us a photo or personalization details for an order does not give us permission to use identifiable information in public listings, social media, or advertising. We will ask separately before doing so.
You may withdraw your consent at any time. Withdrawal does not affect processing lawfully carried out before you withdrew consent.
5. Data Retention
We generally retain order and accounting records supporting our tax returns for three years after the relevant tax return is filed, or its filing due date if later. We retain records longer where required by applicable federal, state, or other laws.
Our copies of customer photos and design files containing personal information are kept for up to six months after delivery or cancellation to support order-related enquiries and remakes. We then delete or anonymize them unless specific information must be retained to meet a legal obligation or resolve an outstanding legal claim.
This schedule applies to information under our control. Etsy retains information according to its own privacy policy.
6. International Data Processing
Our shop operates in the United States. Our shop team, production partner, and shipping providers process the customer information needed to design, produce, deliver, and support your order in the United States.
7. Your Rights and How to Contact Us
Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also have rights to restrict processing, receive a portable copy of your information, or object to certain uses.
Some information may need to be retained to meet legal obligations or handle legal claims. Where applicable, you may also raise a complaint with your competent data protection authority.
For privacy questions or requests, please contact:
Nevra LLC
Email: llc.nevra68@gmail.com
You may also contact us through Etsy Messages.
This policy covers information we control. Etsy independently handles its own processing under its Privacy Policy. Requests concerning information controlled by Etsy should be submitted directly to Etsy.
