OonaFay

Pink Ashes Shop

Bielefeld, North Rhine-Westphalia

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Please note that there are currently major delays in overseas shipping (especially to the USA)! The shipping companies are still struggling with the delivery backlogs of the pre-Christmas period, which is why additional waiting time needs to be considered on top of the delay caused by COVID-19. This has affected shipments since October 2020 and you should still expect significant shipping delays. Unfortunately, I cannot influence the delivery process and apologise for any inconvenience. Please do not hesitate to contact me if you have any questions.
More information about shipping times and delays during the pandemic can be found in my FAQ!

Announcement

Last updated on Jan 15, 2021

Please note that there are currently major delays in overseas shipping (especially to the USA)! The shipping companies are still struggling with the delivery backlogs of the pre-Christmas period, which is why additional waiting time needs to be considered on top of the delay caused by COVID-19. This has affected shipments since October 2020 and you should still expect significant shipping delays. Unfortunately, I cannot influence the delivery process and apologise for any inconvenience. Please do not hesitate to contact me if you have any questions.
More information about shipping times and delays during the pandemic can be found in my FAQ!

Items

 

All Items

Kathrin - Oona Fay

Contact shop owner

Kathrin - Oona Fay

Reviews

Average item review
5 out of 5 stars
(371)
See reviews that mention:
Quality 40 Shipping 48 Customer service 30

About OonaFay

Sales 1,892
On Etsy since 2008

Shop members

  • Oona Fay (Kathrin)

    Owner

    Hi and welcome to my profile. My name is Kathrin and I live in Bielefeld, a big town in North Rhine-Westphalia, Germany. I studied literature and social science, but now I am working as a digital media designer and writer. My main client is an artist management, that is why I am always surrounded by creativity in different ways. When I am not productive, it feels like something is missing. In my spare time I love sewing, playing with the laser cutter or crafting with polymer clay. So, thanks for stopping by and I hope you like my stuff as much as I do.

Shop policies

More information

Last updated on Jan 15, 2021
Frequently asked questions
Custom and personalised orders

Personalized items are excluded from return. If you would like to see a graphic before production, for example to see how the font looks like with your text, please contact me before. Once the product is finished, I cannot offer any more changes.

Care instructions

The pendants of the necklaces are made of acrylic. If a pendant needs to be cleaned, you should use common dishwashing detergent (or glass cleaner) and a microfibre cloth. Tissues/paper towels or cotton pads are already too coarse and may leave marks on the material.
Pure acetone can also be used. Please do not use nail polish remover as this will cause cracks in the acrylic!

Production in times of COVID-19

While the Coronavirus crisis is also affecting Germany, this shop stays open and the production continues. I am virus-free and work alone. Even the shipping is done without direct contact, because I already frank the packages at home and bring them to an unstaffed postal service collection point. So there is no risk to contamine your items in this process.

Shipping restrictions and delays because of COVID-19

Unfortunately the German Postal Service does not provide any information about the delivery times during COVID-19.

Due to stricter border controls and temporary storage, COVID-19 still causes massive delivery delays. Especially to the USA, extreme delays have been noticed since September 2020. Therefore a shipment upgrade is recommended! But please do not worry if shipping takes longer than usual. This is a strange time, but in the end, all parcels arrived after a longer waiting time.

If you want to track your order, please select the shipping option "Tracking + Insurance" in the shopping cart. Standard shipping is just a low-cost shipping method, but does not include any extra services!

Seller details