PaperPhine accepts Direct Checkout for all international orders.

If you are ordering from within Austria or the European Union please contact us if you prefer a different method of payment - e.g. a money transfer.

All orders within the European Union already include any sales tax if applicable.

*Please read shop announcement for latest updates*

All international shipping is currently slow and delays occur due to the ongoing pandemic and the holiday backlog.

Canada: Canada Post is not currently accepting shipments from Central Europe. We'll resume shipping once it's possible.

UK: UK borders are closed due to the outbreak of the mutated COVID-19-virus. We'll resume shipping once it's possible.

USA: Shipping to the US is slow and a bit erratic due to the restructuring of USPS ordered by the US government (USA: expect running times of 2-6 weeks. Please make sure to keep an eye on your parcel (tracking number provided at the time of shipping - can be tracked on usps.com)

All international shipping: there are delays.

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If you have questions / concerns about shipping please send us a message.

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If not otherwise announced in the shop statement / Shop information: We're sending out order on Mondays and on Fridays.
If Monday is a public holiday your order will be sent out on Tuesday, if Friday is a holiday your order will be sent out on Monday.

We ship nationally and internationally with the Autrian Postal Services. Big orders within the European Union are sometimes sent with the parcel service Hermes.

Orders with a total weight of less than 1kg (about 2 lbs) are sent as letters (International First Class Mail). Orders that weight more than 1 kg (about 2lbs) are sent as trackable parcels.

Tracking and insurance are not available through International First Class Mail service. Your order will not be insured and it won't be possible to track its whereabouts. In case you have questions please contact up before ordering.

REFUNDS for shipped items: Please note that if an international shipment gets delayed during transport/shipping for any reasoe are NO REFUNDS for the first 6 months.

SHIPPING OVERAGES: Yes, we do refund shipping overages.
We do our best to keep our shipping costs up-to-date but sometimes Etsy does charge too much for shipping (especially if you order three or more items - shipping costs are not linear and basically the more you order the cheaper the price/item gets). Therefore we refund shipping overages if they occur after your order has been shipped and we know the exact shipping price we have to pay.

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Please note that you as a customer are responsible to provide the correct shipping address. We have no way to verify shipping address. We do not refund shipping charges of shipments that are returned to us due to incorrect shipping addresses or due to customers not collecting their shipments. If you want your order to be sent a second time you'll have to pay for shipping it again. If you prefer to have your order refunded please note that shipping charges can't be refunded and there is also a return fee of EUR 5 that can't be refunded.

If using PayPal please make sure that your PayPal address is your correct shipping address! Orders will be automatically sent to the PayPal address even if you manually provide a different address on Etsy!

**COVID-19 update: US customers: USPS is currently NOT scheduling redelivering attempts - so please make sure to only order when you or someone you trust can collect your order from the post office in case USPS can't deliver your order at their first attempt! We will not refund your shipping charges if you're unable to collect your order!

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UK: We do not currently know how the Brexit / Exit / Non-Exit / Non-Brexit will affect shipping. Please contact you local post office / Royal Mail to learn more from them.

**COVID-19 update: US customers: USPS is currently NOT scheduling redelivering attempts - so please make sure to only order when you or someone you trust can collect your order from the post office in case USPS can't deliver your order at their first attempt! We will not refund your shipping charges if you're unable to collect your order!

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USA:

Update April 13, 2020: currently orders can't be shipped to the US and all US territories.

All provided tracking numbers can be checked on www.usps.com

All orders are sent as priority (International First Class) letters that have to be signed for - we'll provide the tracking number once we ship the items. You can check the tracking number on usps.com and arrange for re-delivery if you're not at home during the first time delivery.

Orders above on 1kg (2lbs) will be sent as parcels (with tracking and insurance) - provided tracking number can be checked on www.usps.com

Free shipping policy: if your order qualifies for free shipping you're responsible to provide a correct shipping address and make sure to collect your shipment. Tracking details will be provided at the time of shipping and all shipments can be tracked on www.usps.com. If you fail to collect your order, provide a wrong address or move to a new address during the shipping process and your order is returned to us we'll bill you the shipping costs and the return fee - a minimum of EUR 15 but not exceeding EUR 30.

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Canada: running times differ a lot depending on Canadian customs. Shipping time can be anything from 6 days to 6 weeks. All shipments to Canada are sent as registered air mail letters.

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Germany: due to changes in Deutsche Post policies we can't ship to "Packstation" - please use an alternative address.

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Parcels can be tracked online and are insured up to a value of EUR 100. In case of loss we (PaperPhine) need to claim the insurance. All orders that have more than 1kg in weight are send out as parcels.
Registered letters can be tracked by your post office on request and are insured up to a value of EUR 50. In case of loss the customer (you) have to claim the insurance at your post office.

All orders are shipped from Vienna, Austria (Europe).

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If you want insurance or add a tracking code to your order please get in touch before making your purchase.
Please note that Austrian Postal Services considers up to three months "acceptable" for delivery of letters and parcels outside the European Union. Therefore we can't refund any money before three months have passed.

Fortunately PaperPhine's yarns and twines are unbreakable. Nevertheless they are packed carefully, all jewelry comes in small gift boxes.

Please contact me if you have any other questions or concerns before you make your purchase.

As with any handmade artwork my work has naturally occurring irregularities and imperfections. Please look carefully at each picture before you make your purchase.

It you are interested in showing my products in your space and gallery please let us know, wholesale is available upon request.

And we're happy to have you here - enjoy!

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of paper yarn, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 7 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in
the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud and Dropbox are Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, I, Linda Thalmann, am the data controller of your personal information. If you have any questions or concerns, you may contact us at office (at) paperphine.com Alternately, you may mail us at:
PaperPhine by Linda Thalmann, Braunhirschengasse 47/1, 1150 Vienna, Austria