PrettyInPunkDesign

Pretty In Punk Terms and Conditions

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These Terms and Conditions relate specifically to the use of my services through Etsy.com or its related sites and services. It does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference to Etsy's Terms and Conditions to learn more about their practices.

PAYMENT AND ORDERING

All items are listed by me in EUR and converted to your local currency at the exchange rate designated by Etsy.

Etsy accepts a variety of payments, including direct payments with a valid credit or debit card. Payment must be received in full for the order to be considered complete. In the instance of an e-Cheque being used there is typically a 7-10 day period between the order being made and the payment clearing. As soon as the e-Cheque clears the order will be processed and shipped.

If you place an order through Etsy you should receive an automatically generated confirmation email. If you haven't received a confirmation email, and have already checked your email account's spam folder, please email me at hallo@prettyinpunk.de to ensure it was processed.

RETURNS, EXCHANGES AND CANCELLATIONS

I do not accept returns, exchanges or cancellations. All sales are final.

Every item is carefully packaged in a smoke free environment and should arrive in perfect condition. If this is not the case please contact me immediately at hallo@prettyinpunk.de – I will replace items if a mistake was made by me and an item shipped that was somehow damaged or defective. Depending on where you live the time it takes for your exchanged product to reach you may vary.

Please note that I am not responsible for mail lost or damaged at the hands of the postal service.

PROCESSING TIME, PRE-ORDERS AND SHIPPING

Due to the ongoing pandemic orders will be shipped once per week. If you don't receive a shipping confirmation for a couple of days please don't fret - your order will always be sent as soon as possible and if there is an unexpected delay I will be sure to inform you.

If you purchase something that is a pre-order it will not ship until the date specified in the listing. Note also that if you purchase in-stock items along with a pre-order item they will all ship together - orders can not be split and sent separately. If you want something that is currently in stock sooner you'll need to place separate orders. Note also that orders placed separately cannot be combined at a later date for a reduced shipping cost.

DELIVERY TIMES AND CUSTOMS

Unless otherwise stated, all orders are shipped using Deutsche Post. Delivery within Germany generally takes 1-2 working days but international delivery can vary significantly. The following can be taken as a general guide:
- within the EU: 5-10 working days;
- to the USA, Canada and South Pacific: 10-20 working days
- to Central and Southern America, Asia, and all other countries: as long as 45-60 working days.

These estimated delivery times do not take into consideration busy postal periods (in the lead up to and after holidays), delays at customs or any other disruptions (such as the global pandemic). Unfortunately, I have no control over the speed at which something is delivered - that is the responsibility of the individual postal services. Remember that working days do not include weekends or holidays, and national holidays do not always coincide with each other internationally.

Buyers are responsible for any customs and import taxes that may apply. For more detailed information on what fees to expect and when please consult your local customs office. If you are required to pay something there will be a set time period within which to need to pay the outstanding amount and collect the package. If you don't do this within the designated time period the package will likely be discarded. The customs officers aren't obliged to do anything further if an item is unclaimed, and certainly won't return it to me.

TRACKING

If you want tracking you must select it at checkout. If the option doesn't present itself please contact me BEFORE placing your order! This is a premium service offered by Deutsche Post and not included with economy shipping as standard. [There are some regions to which I only send orders with tracking, and if you live in one of these regions you will be unable to select an economy shipping option.]

If tracking was selected at checkout you will be able to access up-to-date information by following the link provided in the shipping confirmation email,as well as on the Order Summary page. It generally takes 24 hours for the status to update. Note that while most international mail carriers provide Etsy with tracking information from the destination country this is not always the case. In instances when no information is provided by the respective mail carrier you may find nothing is displayed beyond the package having been scanned at the Deutsche Post international logistics center in Frankfurt.

If you did not opt for tracking at checkout I can not locate a mislaid or delayed order, nor file a complaint with the relevant mail carrier. If an item arrives and the packaging was damaged during transit you must contact your local post office or national mail carrier to discuss the matter. Once an item is shipped it is literally and figuratively out of my hands and as a small business I'm not in a position to compensate for the mishandling or mistakes of individual postal services.

*** Due to the health risks associated with close contact I believe that most mail carriers will NOT require a signature on delivery (if sent with tracking) but it is at the discretion of your local mail carrier as to whether or not they abide by this. If a delivery is attempted and you are not at home please contact your local post office - I have zero control over international delivery and no insight as to how each mail carrier operates. ***

CHANGES

I may update these Terms and Conditions from time to time in order to reflect, for example, changes to my practices or for other operational, legal or regulatory reasons.

CONTACT

If you have any questions or concerns about these Terms and Conditions please feel welcome to contact me at hallo@prettyinpunk.de

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