A. Terms of service
B. Refund policy
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A.
§ 1. General
(1) These general terms and conditions of the company ROOGU Versandhandel Robert Krukowski, Demianiplatz 16, 02826 Görlitz (hereinafter: "seller") apply to all contracts for the delivery of goods between a consumer or entrepreneur (hereinafter: "customer") and the seller regarding goods shown in his online shop shop.roogu.com (hereinafter: "online shop"). Deviating regulations of the customers do not apply unless the seller has confirmed this in writing. Individual agreements between the seller and the customer always have priority.
(2) The seller offers customers in the online shop new goods for sale.
§ 2 Conclusion of contract
(1) The product descriptions contained in the online shop of the seller do not constitute binding offers by the seller, but merely constitute a request for the submission of an offer by the customer.
(2) With the order, the customer bindingly declares his contract offer. The goods that the customer intends to buy are placed in the shopping cart by clicking the "Add to Cart" button, which is located on each product page. The shopping cart is accessed by inserting the desired product in the shopping cart or by clicking on the image of a shopping bag in the upper right part of the online store.
(3) By clicking the button PayPal, the customer will be redirected to the PayPal site. There the customer can pay using his PayPal account or by PayPal by direct debit or credit card. For this, the customer must first enter his personal data, delivery address and payment details. Subsequently, the contract can be completed.
(4) By clicking on the GPay button, the customer will be redirected to the Google Pay site. There, the customer can pay using his Google Account. Subsequently, the contract can be completed.
(5) By clicking on the button "Checkout", the customer reaches the cashier side of the seller. Firstly, the customer is asked to enter his contact details, which are used for delivery. The customer can also log in with his account to submit the data. By clicking on "Continue to shipping method", the customer is forwarded to select the shipping. There he can select the desired option and confirm by clicking "Continue to payment method". On the next page, the customer can choose between payment by credit card, PayPal, invoice, instant bank transfer or bank transfer. Depending on the selection, the customer must enter appropriate data for payment.
6) Before bindingly submitting his offer, the customer has the option of checking the data entered ("Check order" button) and can correct this if necessary by clicking the "Return to payment methods" button or cancel the order by closing the window. By pressing the button "Buy", the customer makes a binding contract offer. After completing the order process, the customer will receive an order confirmation by e-mail to the previously stated e-mail address. This does not constitute a binding acceptance of the order.
(7) The seller accepts the buyer's contract by sending him an e-mail with shipping confirmation his e-mail address specified in the order process.
(8) The customer also has the opportunity to inquire online with the seller about a specific item. Upon receipt of such request, the seller will submit an offer to the customer by e-mail. A contract is only concluded when the customer accepts this offer.
(7) The text of the contract is saved. Contract language is German.
§ 3 prices, shipping, payment
(1) For orders via the online shop, the prices stated there apply. All prices are final prices. Shop currency is EUR. Payment is in EUR. The button for currencies located in the lower right part of the page provides only a non-binding conversion of EUR prices based on the current Forex prices. This converted price does not include any conversion fee charged by the respective payment service providers.
(2) If applicable, additional delivery and shipping costs are specified separately in the respective product presentation in the offer. ,
(3) The delivery of the customer by the seller takes place according to the customer's wishes against the following payment methods: Payment by credit card, PayPal, invoice, Sofortüberweisung, Google Pay, Amazon Payments and bank transfer.
(4) If the customer chooses bank transfer, payment is due no later than 7 calendar days after conclusion of the contract.
(5) The seller always issues an invoice to the customer, which is given to him on delivery of the goods or otherwise received in text form.
(6) The dispatch takes place after receipt of payment or after successful invoice purchase over Klarna.
§ 4 delivery, transfer of risk
(1) Unless agreed otherwise, the ordered goods will be delivered to the address specified by the customer. Notwithstanding this, when choosing the payment method PayPal, the delivery address deposited by PayPal at the time of payment is decisive.
(2) The seller reserves the right to make a partial delivery, if this appears advantageous for a speedy settlement and the partial delivery is not unreasonable for the customer exceptionally unreasonable. Additional costs resulting from partial deliveries will not be charged to the customer.
(3) The seller reserves the right to dissolve from the obligation to fulfill the contract if the goods are to be delivered by a supplier on the day of delivery and the delivery is completely or partially omitted. This self-supply reservation only applies if the seller is not responsible for the failure to deliver. The seller is not responsible for the absence of the service, as far as a so-called congruent hedging transaction for the fulfillment of the contractual obligations was concluded in time with the supplier. If the goods are not delivered, the seller will inform the customer immediately about this fact and refund an already paid purchase price and shipping costs.
(4) The risk of accidental loss and accidental deterioration of the goods passes to the customer upon transfer. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods as well as the risk of delay shall pass to the shipper, the carrier or the person designated to carry out the consignment upon delivery of the goods.
(5) We ship worldwide: Germany (Delivery time: 2-3 business days), neighboring countries of Germany (Delivery time: approx. 4 business days), EU (Delivery time: 6-9 business days), Rest of Europe (Delivery time: 9-12 Weekdays), Worldwide (Delivery time: 20-30 business days).
(6) Pickup is not possible for logistical reasons.
§ 5 Right of Withdrawal
Customers who are consumers in the sense of § 13 BGB, is entitled to a statutory right of withdrawal. Information can be found in the refund policy.
§ 6 Retention of title
The delivered goods remain the property of the seller until all claims under the contract have been fulfilled. In the event that the customer is a legal entity of public law, a public special estate or an entrepreneur in the exercise of his commercial or independent professional activity, also beyond the current business relationship until the settlement of all claims related to the seller to be entitled to the contract.
§ 7 Essential characteristics of the product or service
The essential features of the product and / or service can be found in the respective offer.
§ 8 Liability for defects, warranty
(1) Insofar as defects exist, the customer shall be entitled to the statutory warranty rights in accordance with the following provisions. If only traders are involved in the contract, §§ 377 et seq. HGB apply in addition.
(2) The customer is requested to claim delivered goods with obvious transport damage to the deliverer and to inform the seller thereof. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.
§ 9 Liability
Outside the liability for material and legal defects, the seller is liable without limitation, as far as the cause of damage is based on intent or gross negligence. He is also liable for the slightly negligent violation of essential obligations (obligations whose breach jeopardizes the achievement of the purpose of the contract) as well as for the violation of cardinal obligations (duties whose fulfillment makes the proper execution of the contract in the first place and whose compliance the customer regularly trusts) , but only for the foreseeable, contract-typical damage. The seller is not liable for slightly negligent breaches of duties other than those listed above.
ou are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
§ 10 DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that the use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to the buyer.
§ 11 PROHIBITED USES
It is prohibited to use the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate the use of the Service or any related website for violating any of the prohibited uses.
§ 12 Final Provisions
(1) The law of the Federal Republic of Germany applies. Mandatory provisions of the state in which you have your habitual residence remain unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the domicile of the provider.
(3) The disputes between consumers and traders in connection with online purchase contracts or online service contracts can be settled via an online platform provided by the EU Commission. The platform can be reached at the following link: http://ec.europa.eu/consumers/odr
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B. Withdrawal
Rigth of withdrawal
You have the right to withdraw from this contract within 1 month without giving any reason.
The withdrawal period will expire after 1 month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us:

ROOGU Versandhandel
Robert Krukowski
Demianiplatz 16
D-02826 Görlitz
GERMANY
info@roogu.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model withdrawal form at the end, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
The seller pays the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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Model Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)
— To ROOGU Versandhandel
Robert Krukowski
Demianiplatz 16
D-02826 Görlitz
GERMANY
info@roogu.com

— I/We hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Signature (only when paper form)

— Date

(*) Delete as appropriate.

End of the model withdrawal form

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