Schafenskraft

Beautiful and useful made of felt

Wolfratshausen, Bavaria

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Heike Schneider

Contact shop owner

Heike Schneider

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Shop policies

Last updated on May 19, 2022
Welcome to the shop of Schafenskraft, here you will find lovingly hand-felted products.

Accepted payment methods

Paypal Visa Mastercard American Express Apple Pay Sofort Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Revocation and exchange are accepted by my shop.

If you want to cancel your purchase, please contact me as soon as possible, but no later than 2 days after your order.

Would you like to return or exchange your ordered goods? Please contact me as soon as possible. Returns please within 30 days after receipt of the delivery.

The costs of the return shipment shall be borne by the buyer. If the item is not returned in its original condition, the buyer is responsible for any loss of value.

Payment
Etsy is responsible for the security of your payment information.
Etsy stores never receive your credit card information.
Shipping
The customs conditions of the respective country apply. Any customs duties, taxes, insurance, etc. incurred shall be borne by the buyer.
Should there be any customs delivery delays, I am not responsible for this.
Privacy
The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:

Sheep power
Heike Schneider
Wolframstrasse 10
D-82515 Wolfratshausen
08171 / 410434
heike [!at] schafenskraft.de

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or related websites and services.

This Privacy Policy does not apply to the practices of third parties that are not owned and controlled by me, including Etsy, or any third-party services you access through Etsy. To learn more about Etsy's privacy practices, see Etsy's Privacy Policy. Then Nathan should include information on the following aspects:

What information I collect:

In order for me to process your order, you must provide me with certain information (for which you have authorized Etsy to provide it to me). This includes your name, email address, mailing address, payment information, and details of the product you order. You also have the option of providing me with further personal information (for example, for a custom-made felt) if you contact me directly.


Why I need your information and how I use it:

I refer to a number of legal bases to collect, use and share your information. Specifically:

•to the extent I need your information to provide my services, for example, to process your order, resolve conflicts or provide customer support;
•if it is necessary to comply with a legal obligation or court order, or in connection with legal claims, such as the need to retain information about your purchases due to tax legislation; and
•to the extent necessary for the purposes of my legitimate interests – unless these legitimate interests are overridden by your rights or interests – such as 1. to provide and improve my services. I use your information to provide the services you have requested from me and in my legitimate interest to improve my services; and 2. to comply with Etsy's Seller Policy and Terms of Use. I use your information as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Use.

Sharing and Disclosure of Information:

Customer data is important to my business. I only disclose your personal data for certain reasons and in very specific circumstances, as follows:
•Etsy: I share information with Etsy as needed to fulfill my obligations under Etsy's Seller Policy and Terms of Use.
•Service Providers: I hire certain trusted third parties to perform tasks and provide services for my store, such as parcel services. I pass on your personal data to these third parties, but only to the extent that it is necessary for the performance of these services.
•Business transfers: If I sell my business or merge with another, I may disclose your information as part of that transaction to the extent permitted by law.
•Compliance with laws: I may collect, use, retain and disclose your information if I have a good faith belief that it is appropriate and necessary to: a) respond to legal process or regulatory requirements; b) enforce my contracts, terms and policies; c) prevent, investigate and remedy fraud and other illegal activities, security or technical problems or d) protect the rights, property and safety of my customers or other persons.

Retention:

I will only retain your personal information for as long as necessary to provide you with my services and as described in my Privacy Policy. However, it is possible that I may need to retain this information in order to comply with legal obligations and regulations, resolve disputes and enforce my agreements. In general, I keep your data for the following period: 4 years.

Transfer of personal data to countries outside the EU

I may store and process your information through third-party hosting services in the U.S. and other countries. Therefore, I may transfer your personal data to countries whose data protection and regulatory monitoring laws differ from the relevant laws in your country. If I am expected to transfer information about you to countries outside the EU, I rely on the EU-US Privacy Shield as the legal basis for the transfer, as Google Cloud is certified under the EU-US Privacy Shield.

Your rights:

If you reside in certain regions, including the EU, you have a number of rights in relation to your personal data. Some of these rights apply in general and others only in certain cases. These rights are described below:
•Access: You may have the right to access and obtain a copy of the personal data I hold about you by contacting me using the contact information below.
•Modification, restriction, deletion: You may also have the right to change, restrict the use of, or delete your personal information. With the exception of exceptional circumstances (such as when I need to store data for legal reasons), I will generally delete your personal data upon request.
•Objection: You can object to 1. that I process some of your data with regard to my legitimate interests and 2. that you receive marketing messages from me after you have previously expressly consented to this. In such cases, I will delete your personal data unless I can prove convincing legitimate reasons for its further use or it is necessary for legal reasons.
•Complaint: If you reside in the EU and wish to raise concerns about my use of your data – without prejudice to any other rights to which you are entitled – you are entitled to contact your local data protection authority with these concerns.

Here's how to contact me:

For the purposes of the EU General Data Protection Regulation, I, Heike Schneider, am the data controller for your personal data. If you have any questions or concerns, you can contact me at heike @schafenskraft.de.
Alternatively, you can write to me at the following address:

Heike Schneider, Wolframstraße 10, 82515 Wolfratshausen
 
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on Jan 18, 2017
Seller details