Spoonflower is a community of creative, passionate people who trust one another and who trust us as a company. Spoonflower knows that you care about your personal information and we take privacy very seriously. Please read our policy carefully before submitting any personal information to us.

This Privacy Policy covers Spoonflower's treatment of personal information that our site gathers when you make a purchase from the Spoonflower Etsy shop. This Privacy Policy does not apply to the practices of third parties that Spoonflower does not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information Collected by the Spoonflower Etsy Shop and How it Is Used

To fulfill your order, you must provide us with certain information (which you authorized Etsy to provide to Spoonflower), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide Spoonflower with additional personal information if you contact us directly via messages.

Why Spoonflower Needs Your Information and How We Use It

Spoonflower relies on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. Spoonflower shares your personal information for very limited reasons and in limited circumstances, as follows:

- Etsy. Spoonflower shares information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. Spoonflower engages certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If Spoonflower sells or merges our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. Spoonflower may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Keeping Information Secure

Spoonflower will use reasonable security measures to protect against any unauthorized access to and disclosure of your personally identifiable information. However, please note that we cannot guarantee its absolute security. In the event of a breach of security affecting personal information or data on our servers, we will take such notification and other steps as may be required under applicable law. If you have any questions regarding security on our website, please contact help [!at] spoonflower.com

Data Retention

Spoonflower retains your personal information only for as long as necessary to provide you with my services and as described in our Privacy Policy. However, Spoonflower may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Transfers of Personal Information Outside the EU

Spoonflower may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, Spoonflower may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Spoonflower is deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Changes to this Privacy Policy

Spoonflower may amend this Privacy Policy from time to time, at its sole discretion. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to the Privacy Policy, we will notify you by email to the address you provide in your registration or by posting an announcement on the Spoonflower web site so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Spoonflower describes these rights below:

- Access. You may have the right to access and receive a copy of the personal information Spoonflower holds about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where Spoonflower is required to store data for legal reasons) Spoonflower will generally delete your personal information upon request.
- Object. You can object to (i) Spoonflower processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from Spoonflower after providing your express consent to receive them. In such cases, Spoonflower will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


Contact Information

1. Data Controller

For any Spoonflower Etsy Shop customers from the European Union, Spoonflower, Inc. is the data controller for purposes of applicable EU Law and can be contacted at:

Spoonflower, Inc.
2810 Meridian Parkway, Suite 176
Durham, NC 27713
USA
Phone: +1-919-975-4862
Email: help [!at] spoonflower.com

2. Data Protection Officer

Spoonflower’s Data Protection Officer is Tom Gordon, who can be contacted at:

Spoonflower, Inc.
Attn: Tom Gordon, Data Protection Officer
2810 Meridian Parkway, Suite 176
Durham, NC 27713
USA
Email: data_protection [!at] spoonflower.com

3. Representative

Spoonflower’s EU representative is as follows:

Sumit.de Computersysteme GmbH
Attn: Frank Schultz
Stendelweg 24
14052 Berlin
Email: datenschutz [!at] sumit.de


Effective Date of this Privacy Policy

This Privacy Policy is effective as of 5/25/18