WaldundMond

Umbra Indigos Creations

Coppenbrügge, Lower Saxony On Etsy since 2016

WaldundMond

Umbra Indigos Creations

Coppenbrügge, Lower Saxony | 122 Sales

Announcement    Welcome and thank you for visiting my shop! As your very own court artist Umbra Indigo I love to paint and draw and sculpt all sorts of fantastic worlds and creatures. Feel free to contact me for special custom orders.

Announcement

Last updated on Apr 10, 2016

Welcome and thank you for visiting my shop! As your very own court artist Umbra Indigo I love to paint and draw and sculpt all sorts of fantastic worlds and creatures. Feel free to contact me for special custom orders.

Items

 

All Items

Annika Sporleder

Contact shop owner

Annika Sporleder

Reviews

Average item review
5 out of 5 stars
(29)

Shop policies

Last updated on April 10, 2016
Welcome to Wald und Mond! (forest and moon)

Accepted payment methods

Paypal Mastercard Visa American Express Sofort Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
I am happy to accept returns if your item does not correspond with what you have ordered. You may return your items within 14 days of receiving it.

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EU Directive on Consumer Rights:
On June 13, 2014, regulations took effect in the European Union (EU) that may impact certain Etsy transactions. The regulations, which will implement the EU Directive on Consumer Rights, apply to all Etsy sellers who sell to buyers in the EU (even if an Etsy seller is based outside of the EU) and buyers based in EU member countries. Each EU Member state has adopted its own unique national laws incorporating the directive. Failure to comply with these regulations can invalidate a sale and possibly even violate the law.

Buyers residing in countries that are subject to these regulations have the right to return an item within 14 days of receiving the item. Sellers affected by the regulations must clearly inform buyers residing in these countries about their right to return an item before the buyer makes a purchase (such as in the listing or the seller’s shop policies). Failure to do so will extend the withdrawal period by an additional year, meaning that buyers will have a period of one year and 14 fourteen days in which to return the item.

This right does not extend to custom-made products and certain perishable goods, unless otherwise specified by the seller. Digital content, including artwork and patterns, may not be eligible for return. Rules governing digital content vary by EU member country.

If a buyer exercises their right to return an item, a seller must reimburse all payments, including the original shipping charges, received from the buyer. If a seller has not received returned goods from a buyer, the seller may withhold such reimbursement provided that reimbursement occurs within 14 days of receipt of the returned goods.

The buyer is responsible for paying return shipping costs unless the seller has agreed to bear those costs. If a seller has not agreed to bear return costs and the item cannot, due to its nature, be returned by post, an estimate of the return costs should be included in the information provided to the buyer relating to cancellation and return.

Sellers must also provide buyers with a model withdrawal form (in other words, a cancellation form) that they can- but are not obliged to- use if they wish to return a product.

Below are links to a model withdrawal form.

German Withdrawal Form: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormDE.pdf
English Withdrawal Form: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormEN.pdf
French Withdrawal Form: http://extfiles.etsy.com/cancellation-forms/EUCancellationFormFR.pdf

Each order will be packaged carefully
If something is wrong with your purchase, please contact me and we will find a way to resolve the issue. Refunds may also be issued if an item has been damaged during transit. In this event, please retain all the packaging as evidence, produce photographs of the damaged item and contact me immediately.
Returns will only be accepted if the item is packaged appropriately and undamaged (in the same condition your received the purchase). Refunds will be made after I have received the returned item in its original condition.

When returning an item, you will be responsible for the cost of packaging and postage (which should include a tracking number and sufficient postal insurance to cover the item). Refunds (excluding all postage costs) will be processed only once I have received the returned item in its original condition.

If you choose not to accept the package upon delivery, you will be refunded the item cost but not the shipping cost.
If you want to cancel your order after your purchase has been dispatched, the shipping charges will not be refunded. You agree to pay postage both ways.

Before confirming your purchase I recommend you read the description of the item and look at all available photos carefully. If you need extra information, do not hesitate to contact me. I will be happy to help.
Payment
I accept Paypal and Bank transfers within Europe are also accepted.
Shipping
I ship through Ordinary International Postal System (regular mail)
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BUYER MUST PROVIDE CORRECT SHIPPING ADDRESS:

I ship to the address given and registered in Etsy. It is the customers responsibility to make sure the address is correct. If you would like your order sent to someone else as a gift, please send me a message letting me know and I will send it to the new address you have supplied.

If a package is returned because an incorrect address was supplied at check out, the buyer will be required to pay any new shipping charges.

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CUSTOMS:

Any packages posted to outside the European Union may be subject to local customs fees and/or import taxes and duties. The buyer is solely responsible for paying these fees/taxes should they arise. They are nothing to do with the seller.

I cannot guarantee that a shipment will be delivered by a certain date. The speed of your parcel's journey is entirely within the hands of the postal service and your countries' customs.

Please note that packages can be held in customs for long periods such as 2 weeks by factors outside the courier's control.

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POSTAL SERVICE ESTIMATED DELIVERY TIMES:
Shipping to countries in Europe usually takes 3-7 days to arrive.
Shipping to the US and Canada may take up to 2 weeks or longer to be delivered (depending of your location).
Shipping to other destinations usually arrive within 3 weeks of dispatch.
Quotes for courier/express services are available on request.

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SHIPPING CHARGES:

Germany: 3.60 EURO (Registered Mail)
International: 5.60 EURO (Registered Mail)

More information

Last updated on Apr 5, 2016
Seller details