baersgarten

If for any reason, you are not completely satisfied with your purchase, please contact me at etsy [!at] baersgarten.com and I'll try to help. My goal is to have happy customers.

International payments are accepted via Paypal. You don't need a Paypal account to make a payment, simply submit the “Pay Now” button and there will be an option to pay with your credit card.

I'll ship your products in the same day or the day after your payment is cleared through priority mail from German Post. It is a very reliable service and your parcel will arrive on 5-8 business days, depending on where you live.

Please upgrade to Registered Mail for tracking especially if it's your first order or during the Christmas Season.

You are responsible for custom/duty fees in your home country if there is any.

please contact me for custom orders or wholesale at etsy [!at] baersgarten.com or via Etsy convo

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (to customize a party printable, for example), if you contact me directly via private message (Etsy convo).

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
•Service providers.
I engage certain trusted third parties (Deutsche Post / DHL) to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
•Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
•Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
•Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Iara Baer, am the data controller of your personal information. If you have any questions or concerns, you may contact me at iara [!at] baersgarten.com or send me a Etsy Convo. Alternately, you may mail me at:

Baers Garten Designs
An der Wende 29
51643 Gummersbach
Germany