Customs and import taxes
Returns & exchanges
Frequently asked questions
PAYMENT VIA PAYPAL: I gladly accept Paypal payments. They are a fast and easy way to make a purchase immediately and to have your items shipped right without any delay.
• CREDIT CARD PAYMENT: If you do not have a Paypal account, and prefer to pay online with a credit card, you can do that via Paypal as well. Just press 'Check out with Paypal' button during checkout, and once you're redirected to PayPal, select the option to pay with a debit or credit card. For more information please visit:
More shipping info
All items are shipped from my home studio within 2-5 business days after payment confirmation.
PLEASE double check your shipping address and make sure it is correct in PayPal! I am not responsible for any packages not delivered due to incorrect addresses.
While purchasing an item as a gift, please provide the receiver address when you check out. Also, I can add a note card with your special message. It's free, just make a note in "message to seller" field when you check out.
Domestic shipping (US)
DOMESTIC orders are shipped via USPS First Class Mail. Estimated shipping time 5-8 business days.
• In case you want to have the items expedited choose the wanted shipping at check out. Please be aware of the higher shipping costs.
• I'll do my best to meet shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose and postal services.
INTERNATIONAL orders are shipped USPS First Class International (no tracking ability). Estimated shipping time 14-35 business days, excluding your country customs clearance time.
• IMPORT FEES, TAXES, DUTIES, VAT (Value Added Taxes) are customer responsibility and depend on your country's Customs regulations. Please contact your local Customs office for more info. I am not authorized to collect those fees, nor are they included in your purchase price or shipping costs. For UK Buyers-> https://www.gov.uk/goods-sent-from-abroad/overview
• Full value of the item(s) and "merchandise" will be declared on the customs form - no exceptions!
Refund and Exchanges
Your satisfaction is important to me. If for any reason you are not happy with your purchase, you may return your item for a refund. Any return must be requested within 7 days (domestic) / 14 days (international) of customer receiving the item. Item(s) must be returned in its original condition.
• The customer is responsible for all shipping costs incurred in returning merchandise. Please ship your package via a trackable shipping method and provide a package tracking number.
• Refunds (minus shipping cost) will be sent through Paypal within 3 business days upon the items' arrival to my mailbox and inspection.
• If you are unhappy with your purchase, please contact me, before leaving a feedback, I will do my best to resolve a problem.
Custom and personalized orders
You will find in my shop handmade floating necklaces made of cultured freshwater pearls and mineral gemstones in special color combination.
I will handmade your very own individual necklace in the color and material of your choice and the length you would like.
Only genuine mineral gemstones and freshwater pearls in different colors and sizes are used for this gorgeous necklaces.
The necklaces are arranged in 21 strands one above the other. The gems and pearls are glued individually on the cords with a jewelry glue.
Those necklaces closes with a 3-Ring Magnetic Tube Slide Clasps in 925 sterling silver.
Don't hesitate to get in contact for an estimate for your custom order. Custom order work will begin after full payment
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