eineIdee

an idea

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About eineIdee

Sales 1,698
On Etsy since 2013

We are a small label based in Dresden/Berlin and manufacture by hand
Small series of "innocence lambs", "hero" and "stucco".
We are happy if you like our [i'de:]n.

Shop policies

Last updated on May 19, 2022
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Content / Contents

A – German version:
Part I: General Terms and Conditions
Part II: Information on the consumer right of withdrawal

B – German Version:
Part I: General Terms and Conditions
Part II: Information on Consumers' Right of Withdrawal
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Part I - General Terms and Conditions

§ 1 – Provider, inclusion of the GTC

(1) The supplier and contractual partner for the goods presented in the Etsy shop "eineIdee" is Anke Isert, Dammstr. 1, 01326 Dresden, telephone 016096859021, e-mail info [!at] eineidee.com (hereinafter referred to as "provider").

(2) These General Terms and Conditions are an integral part of any contractual agreement between the Provider and the respective Customer. Conflicting terms and conditions of the customer are contradicted.


§ 2 – Offer of goods and conclusion of contract

(1) The supplier offers the goods presented in his Etsy shop "eineIdee" for sale. The colour representation of the goods on the website may vary slightly depending on the Internet browser used and the monitor settings of the customer; these deviations are never technically completely avoidable.

(2) The selection of goods, the conclusion of the contract and the execution of the contract shall be carried out in German.

(3) The customer selects the desired goods by placing them in the "shopping cart". If all desired goods are contained there, the customer confirms this with the button "Go to checkout". The page with the heading "Please confirm your order" shows the customer a summary of all his entries. The order request can be transmitted to the provider on this page via the button "Order with obligation to pay". The customer has the possibility at any time until this dispatch of his order request to correct his entries by going back one or more order steps in the browser, or to cancel the order completely.

(4) For the goods presented in his shop, the provider submits a binding purchase offer. By sending the order request via the button "Order with obligation to pay", the customer accepts the purchase offer. The provider confirms the conclusion of the contract by e-mail (contract confirmation).

(5) Etsy stores the content of a concluded contract (contract text) in the Etsy user account of the provider, to which the customer has no access. If the customer does not order as a guest, but has logged into his Etsy user account before completing the order, Etsy also stores the content of the concluded contract in the Etsy user account of the customer, which can be accessed in the "Purchases and Reviews" section of the "You" menu. In any case, the customer will receive an e-mail from Etsy with the text of the contract. In addition, the provider does not store the text of the contract itself and does not make it accessible outside the Etsy portal.

(6) In the event of impediments to delivery or other circumstances that would prevent the fulfilment of the contract, the provider shall inform the customer by e-mail.


§ 3 – Prices, payment and delivery

(1) All prices of goods are to be understood as total prices plus shipping costs. The fees include the statutory value added tax.

(2) The shipping costs are listed in the respective description of the goods in the section "Shipping & Returns".

(3) The customer can pay by credit card (VISA, MasterCard, American Express). Other payment methods may also be available in the shopping cart, e.B. PayPal or Klarna ("Sofort.").

(4) Payments by the customer may be accepted on behalf of the provider of Etsy Ireland UC or of Etsy Payments Ireland Limited, both located at 66/67 Great Strand Street, Dublin 1, Ireland, or, in the case of payment in US dollars or Canadian dollars, by Etsy Inc., 117 Adams Street, Brooklyn, NY, USA, (hereinafter referred to as "Etsy"). In this case, Etsy will forward the amount paid to the provider.

(5) The supplier reserves the right of ownership of the delivered goods until the customer has paid their purchase price in full.

(6) If a delivery fails because the customer has entered the delivery address incorrectly or incompletely, a new delivery attempt will only take place if the customer assumes the direct costs of the new shipment.

(7) For deliveries to countries outside the European Union, customs duties and import sales tax may be incurred, which are to be paid by the customer to the customs authority upon receipt of the shipment. These charges are in addition to the purchase price and shipping costs and are not to be influenced by the provider.


§ 4 – Digital content

(1) A digital content that is offered for transmission by e-mail or for download will not be sent by post.

(2) If a customer who is a consumer expressly requests that the contract be executed before the expiry of the revocation period and confirms that his right of revocation expires as a result, the provider shall provide the digital content immediately after payment. Otherwise, the provider will only make the digital content available to a consumer after expiry of the withdrawal period.

(3) The receipt of digital content requires that the customer has an Internet connection. The provider points out that the network operator of the customer may charge fees for data reception over which the provider has no influence.


§ 5 – Right of withdrawal

(1) A customer who purchases as a consumer is entitled to a right of revocation in accordance with the statutory conditions.

(2) A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

(3) The provider grants a consumer with permanent residence outside Germany a right of withdrawal in accordance with the above paragraphs even if the national law of the consumer does not provide for a right of withdrawal or links the revocation to a shorter period or to a stricter form than regulated here.


§ 6 – Warranty (liability for defects)

There are warranty claims of the customer (also called warranty rights) in accordance with the statutory provisions.


§ 7 – Out-of-court dispute resolution

(1) For the out-of-court settlement of consumer disputes, the European Union shall provide an online platform ("ODR platform") at the address ec.europa.eu/consumers/odr.

(2) We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.


§ 8 – Final provisions

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. However, German law does not apply to consumers with permanent residence abroad insofar as the national law of the consumer contains provisions from which no deviation can be made by contract to the detriment of the consumer.

(2) Should individual provisions of these General Terms and Conditions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

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Part II: Information on the consumer right of withdrawal


Cancellation policy for goods delivered by post


Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, telephone 016096859021, e-mail info [!at] eineidee.com) of your decision to revoke this contract by means of a clear declaration (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.


Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

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Cancellation policy for digital content


Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, telephone 016096859021, e-mail info [!at] eineidee.com) of your decision to revoke this contract by means of a clear declaration (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.


Expiry of the right of withdrawal

Your right of withdrawal expires as soon as we have started to execute the contract, provided that you have expressly agreed that we will start executing the contract before the expiry of the withdrawal period and you have confirmed your knowledge that you lose your right of withdrawal by giving your consent at the beginning of the execution of the contract.

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Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)
- To Anke Isert, Dammstr. 1, 01326 Dresden, e-mail info [!at] eineidee.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of notification on paper)

- Date

(*) Delete as appropriate.

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Part I - General Terms and Conditions

Section 1 – Vendor, inclusion by reference of the General Terms and Conditions

(1) The Vendor and contracting party for the goods presented in the Etsy Shop "eineIdee" is Anke Isert, Dammstr. 1, 01326 Dresden, phone 016096859021, e-mail info [!at] eineidee.com (referred to hereinbelow as the "Vendor" for short).

(2) The present General Terms and Conditions are a component part of any contractual agreement made between the Vendor and the respective Customer. The Vendor hereby objects to any terms and conditions that the Customer may have established and that contradict the present General Terms and Conditions.


Section 2 – Goods offered and conclusion of contract

(1) The Vendor is offering the goods presented in the Etsy Shop "eineIdee" for sale to other Etsy users. The colors of the goods shown on the website may vary slightly depending on the internet browser and monitor settings used by the Customer; these variations are technically unavoidable.

(2) Selection of goods, conclusion of contract and implementation of the agreement shall all take place in German.

(3) The Customer shall select the goods desired by placing it in his "Cart". When the cart contains all goods desired, the Customer proceeds to the checkout by clicking on "Proceed to Checkout". The page titled "Please confirm and submit your order" shall display a summary, so that the Customer can check for any incorrect input. On this page, the Customer can place his order with the Vendor by clicking on the button "Buy". Until the order is transmitted to the Vendor, the Customer may go back one or multiple steps in the browser to modify the data input or to completely discontinue the order.

(4) The Vendor is making a binding sales offer for the goods presented in his shop. By transmitting the order using the button "Buy", the Customer accepts the sales offer. The Vendor shall confirm the conclusion of the contract by e-mail (contract confirmation).

(5) The content of a contract concluded is stored by Etsy in the Vendor's Etsy user account, which is not accessible to the Customer. In case the Customer does not place his order as "Guest" but has logged into his Etsy user account before, Etsy also stores the Contract text in the Customer's Etsy user account, accessible in section "Purchases and Reviews" in the "You" menu. In any case, Etsy shall send an e-mail with the content of the contract to the Customer. Beyond that, the Vendor neither saves the content of the contract nor does he provide access to it outside the Etsy platform.

(6) The Vendor shall inform the Customer by e-mail of any impediments preventing the delivery from being made, or of any other circumstances that might prevent contractual performance.


Section 3 – Prices, payment and delivery

(1) All product prices are total prices plus shipping costs. Prices include the statutory VAT.

(2) The shipping costs are listed in the respective product description under "Shipping & Returns"

(3) The Customer can pay by credit card (VISA, MasterCard, American Express). In the Cart section, additional means of payment may be available, such as PayPal or Klarna ("Sofort.").

(4) Customer payments may be received by Etsy Ireland UC or by Etsy Payments Ireland Limited, both residing at 66/67 Great Strand Street, Dublin 1, Ireland, or, if payment is made in US$ or CAN$, by Etsy Inc., 117 Adams Street, Brooklyn, NY, USA, ("Etsy" for short) on behalf of the Vendor. Etsy shall forward the amount paid to the Vendor.

(5) The Vendor reserves ownership of the delivered goods until the Customer has paid their purchase price in full.

(6) Where a delivery cannot be made because the Customer has provided a wrong or incomplete shipping address, an attempt to once again deliver the goods shall be made only if the Customer accepts to bear the direct costs of re-shipping the goods.

(7) Where deliveries are made to countries outside the European Union, customs or acquisition tax for imported goods may have to be paid by the Customer to the customs authorities upon receipt of the shipment. These duties will accrue in addition to the purchase price and the shipping costs; the Vendor has no means of influencing them.


Section 4 – Digital Content

(1) A digital content to be provided by e-mail or for download will not be delivered by post.

(2) If the Customer is a consumer and expressly demands that the contract shall be performed already before expiration of the withdrawal period and the Customer acknowledges that he thereby loses his right of withdrawal, the Vendor shall deliver the digital content immediately. In all other cases, the Vendor shall deliver the digital content after expiration of the withdrawal period.

(3) The reception of digital content requires that the Customer has an internet connection. The Vendor points out that the Customer's network supplier may charge the Customer extra costs for the data traffic; the Vendor has no means of influencing them.


Section 5 – Right of withdrawal for consumers

(1) A Customer purchasing as consumer is entitled to a right of withdrawal in accordance with the statutory pre-requisites.

(2) A consumer means every natural person who enters into a legal transaction for a purpose that is mainly outside his commercial or self-employed professional activity.

(3) The pre-requisites and legal consequences of the German stipulations as to consumers' rights of withdrawal shall apply to consumers having their permanent residence outside of Germany also in those cases in which the consumer's national law does not provide for a right of withdrawal or provides for a shorter withdrawal period or for stricter requirements as to form.


Section 6 – Warranty

Warranty claims shall be governed by the statutory regulations.


Section 7 – Out-of-court Dispute Resolution

(1) For settling consumer disputes out-of-court, the European Union offers a platform for online dispute resolution ("ODR platform") at ec.europa.eu/consumers/odr.

(2) We are neither obliged nor willing to participate in consumer dispute resolution proceedings.


Section 8 – Final provisions

(1) The laws of the Federal Republic of Germany shall apply, to the exclusion of the United Nations Convention on the International Sale of Goods (UNCISG). However, German law shall not apply to transactions with consumers having their permanent residence abroad to the extent the national laws applicable to those consumers set out provisions that cannot be contracted out to the detriment of the consumers.

(2) Should individual provisions of the present General Terms and Conditions prove to be invalid or impossible to implement, this shall not affect the validity of the remaining provisions.

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Part II: Information on Consumers' Right of Withdrawal


Information on the right of withdrawal for goods delivered by post


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, phone 016096859021, e-mail info [!at] eineidee.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exceptions from the right of withdrawal

The right of withdrawal shall not exist for contracts regarding the delivery of merchandise that is not prefabricated and is made according to the consumer's individual choice and specifications, or of merchandise that obviously is tailored to meet personal customer requirements.

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Information concerning consumers' right of withdrawal for digital content


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, phone 016096859021, e-mail info [!at] eineidee.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


Expiration of the right of withdrawal

Your right of withdrawal expires, if the performance of the contract has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

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Sample Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)
- To Anke Isert, Dammstr. 1, 01326 Dresden, e-mail info [!at] eineidee.com:

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

- Ordered on (*) / received on (*),

- Name of consumer(s),

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate.

Accepted payment methods

Paypal Visa Mastercard Apple Pay Sofort Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Part II: Information on the consumer right of withdrawal


Cancellation policy for goods delivered by post


Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, telephone 016096859021, e-mail info [!at] eineidee.com) of your decision to revoke this contract by means of a clear declaration (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.


Exceptions to the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

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Cancellation policy for digital content


Withdrawal

You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date of conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, telephone 016096859021, e-mail info [!at] eineidee.com) of your decision to revoke this contract by means of a clear declaration (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.


Consequences of revocation

If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.


Expiry of the right of withdrawal

Your right of withdrawal expires as soon as we have started to execute the contract, provided that you have expressly agreed that we will start executing the contract before the expiry of the withdrawal period and you have confirmed your knowledge that you lose your right of withdrawal by giving your consent at the beginning of the execution of the contract.

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Sample withdrawal form

(If you want to cancel the contract, please fill out this form and send it back)
- To Anke Isert, Dammstr. 1, 01326 Dresden, e-mail info [!at] eineidee.com:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only in case of notification on paper)

- Date

(*) Delete as appropriate.

Part II: Information on Consumers' Right of Withdrawal


Information on the right of withdrawal for goods delivered by post


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, phone 016096859021, e-mail info [!at] eineidee.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Exceptions from the right of withdrawal

The right of withdrawal shall not exist for contracts regarding the delivery of merchandise that is not prefabricated and is made according to the consumer's individual choice and specifications, or of merchandise that obviously is tailored to meet personal customer requirements.

-----------------------------------------------------------------------------------


Information concerning consumers' right of withdrawal for digital content


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Anke Isert, Dammstr. 1, 01326 Dresden, phone 016096859021, e-mail info [!at] eineidee.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


Expiration of the right of withdrawal

Your right of withdrawal expires, if the performance of the contract has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

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Sample Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)
- To Anke Isert, Dammstr. 1, 01326 Dresden, e-mail info [!at] eineidee.com:

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),

- Ordered on (*) / received on (*),

- Name of consumer(s),

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper),

- Date

(*) Delete as appropriate.
Payment
Payment and Shipping 

You can choose between the following payment methods: by PayPal or by bank transfer. 

Payment should be made within 7 days. 

The prices listed in the webshop include 19% VAT.
Shipping
Terms of delivery, partial deliveries 

Shipping is carried out with Deutsche Post AG, DHL and DPD. The usual delivery times apply. 
The prerequisite for shipping is always the receipt of payment of the invoice amount on our account as well as the availability of the ordered goods. Some items are only made to order. If, in exceptional cases, the delivery is not available within 14 days of the order date, the customer will be notified. For time-bound orders, we ask for a note in the comment field of the order. 
The shipping costs incurred are indicated for the respective article. If you wish to make partial deliveries, the amount of the shipping fee is calculated according to the number of partial deliveries and their respective value. If the reason for the partial deliveries lies with us, we will of course assume the additional costs incurred. If a shipping method other than the one specified is desired, this must be agreed before the conclusion of the purchase agreement. 
A self-collection of the goods is only possible if it has been agreed by e-mail. 



Notes on the Packaging Ordinance 

In accordance with the provisions of the Packaging Ordinance, we are obliged to take back packaging of our products that does not bear the mark of a system of comprehensive disposal (e.B. the "Green Dot" of Duales System Deutschland AG or the "RESY" symbol) free of charge and to ensure its reuse or disposal. 
For further clarification of the return, please contact us for such products: E-Mail: info [!at] eineidee.com
Additional policies and FAQs
1. General
The following General Terms and Conditions apply to all contracts, deliveries and other services.

2. Offer
Our offers are non-binding and are only valid while stocks last.

3. Orders
Orders and purchases are made via www.etsy.com/shop/eineIdee

4. Delivery and payment
Ordered goods must be paid in advance by bank transfer or PayPal.
No cash on delivery. There is no minimum order value.
Until full payment, the goods remain the property of [i'de:].

5. All items are subject to trademark protection.
They may therefore not be copied, modified, or otherwise used commercially without the consent of [i'de:]! The photos are the property of [i'de:] and may only be published after approval by [i'de:].
Privacy
Privacy policy

(1) Below we inform you about the type, scope and purpose of the processing of your personal data when using our Etsy shop. Personal data is any information relating to an identified or identifiable natural person.

(2) Controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data. For personal data processed by the provider of this Etsy shop, the controller within the meaning of the GDPR is: Anke Isert, Dammstr. 1, 01326 Dresden, telephone 016096859021, e-mail info [!at] eineidee.com (hereinafter "we"). In addition, Etsy's Privacy Policy (Etsy Ireland UC, 66/67 Great Strand Street, Dublin 1, Ireland), available at www.etsy.com/de/legal/privacy, and Etsy's Notices on Cookies and Similar Technologies, available at www.etsy.com/de/legal/cookies-and-tracking-technologies.

(3) If you enter into a contract with us through Etsy, Etsy will provide us with your Etsy username (if you do not purchase as a "guest"), your name and billing address as stored in your Etsy user account, or you have indicated them in the course of concluding the contract. If you provide further data as part of your order (e.B a different delivery address or a telephone number), these will also be transmitted to us.

(4) We process the data referred to in paragraph 3 electronically for the proper fulfilment of the contract, in particular for delivery, invoicing, the booking of payments and the processing of returns and complaints. If we are obliged to provide you with updates for a digital product or for a product with digital elements, we will also process your contact data for this purpose. This data processing takes place on the basis of Article 6 (1) (b) GDPR. We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.

(5) In order to conclude a contract between you and us, it is necessary that we receive your name and a delivery address. The necessity of providing this data results, among other things, from etsy's terms and conditions as well as from legal regulations (such as § 312i para. 1 no. 3 BGB, § 14 para. 4 UStG). Without providing this data, you can therefore not conclude a contract with us.

(6) Insofar as we send physical goods on the basis of the purchase contract, we will transmit the name and address of the recipient and, if you have consented therein, your e-mail address, to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or Hermes (Hermes Germany GmbH, 22419 Hamburg) as the shipping service provider, for the purpose of delivering the shipment, if applicable, including a prior e-mail announcement about the expected delivery time, and for the purpose of a possible return of your shipment to us on the basis of Article 6 (1) (b) GDPR.

(7) For the payment of a purchase, the payment service provider you have chosen collects and processes your name, card or account number and/or other data required for the respective payment method on your behalf. In this respect, the data protection regulations of the selected payment service provider apply and, if the recipient of the payment is Etsy, etsy's privacy policy.

(8) According to § 22f UStG, electronic marketplaces are obliged to record the place of dispatch and destination of a delivery as well as the time and amount of the turnover and to inform the tax authorities on request. Therefore, these details of a delivery that you have ordered may be transmitted to the tax authorities in accordance with Article 6 (1) (c) GDPR.

(9) If you send us a message about "Ask a question", "Ask a custom-made product" or via a similar function on the Etsy platform, Etsy will send us your Etsy username or, if you do not have an Etsy username, another sender identification together with your message (legal basis: Article 6 (1) (a) GDPR). If you send us a message by e-mail, we store your message with the sender data (name, e-mail address) in order to answer it and also to be able to respond to any subsequent questions from you (legal basis: Article 6 (1) (f) GDPR). For the receipt, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR. We will delete the data collected with your message no later than six months after the last communication with you about your request, subject to the regulation in the following paragraph.

(10) If you provide us with a legally relevant declaration on the contractual relationship (e.B. a revocation or a complaint), the legal basis for the processing, regardless of the means of transmission, is also Article 6 (1) (b) GDPR. In such a case, we will delete the data associated with your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the retention periods under commercial and tax law have expired.

(11) Social media buttons may be displayed on Etsy's pages; they can be recognized by the logos of the social media platforms (hereinafter referred to as "platforms") (Facebook: blue "f", Pinterest: red "p", Twitter: blue bird silhouette). These are links to the respective platforms based in the USA. A click on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the accessed platform in the USA. However, no data is collected or processed by us in connection with the social media buttons.

(12) Etsy uses various cookies. Cookies are small text files that are stored on your device when you visit the Etsy website and that Etsy and certain service providers etsy works with can use to recognize your device the next time you visit. Etsy explains how these cookies work and what purposes they serve in detail at www.etsy.com/de/legal/cookies-and-tracking-technologies . You can influence the use of Etsy cookies via the "Privacy Settings" link at the bottom of each Etsy page. We — as the provider of the individual Etsy shop an idea — have no access to the cookies and also not to the associated data.

(13) We do not use automated decision-making and profiling.

(14) With regard to the personal data we process about you, you have the following rights:
a) You have the right to request confirmation from us as to whether we are processing personal data concerning you. If this is the case, we will inform you of the personal data stored about you and the other information in accordance with Article 15 (1) and (2) GDPR.
b) You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
c) You can request us to delete your personal data without undue delay under the conditions of Article 17 (1) GDPR, insofar as their processing is not required in accordance with Article 17 (3) GDPR.
d) You can request us to restrict the processing of your data if one of the requirements of Article 18 (1) GDPR exists. In particular, you can request the restriction instead of deletion.
e) We will communicate any correction or deletion of your personal data and a restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or involves a disproportionate effort. We will also notify you of these recipients if you request it.
f) You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format and can request that we transmit this data to another controller without hindrance, as far as this is technically possible.
g) If data processing is based on your consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the data processing that took place until your revocation.

(15) RIGHT TO OBJECT: FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, YOU CAN OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME; this right to object exists in relation to data processing carried out on the basis of Article 6 (1) (f) GDPR to safeguard the legitimate interests of us or a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data prevail.
If you exercise your right to object, we will no longer process the data in question unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing serves to assert, exercise or defend legal claims.

(16) IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING (E.B. NEWSLETTER), YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.

(17) If you believe that the processing of your personal data violates the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement. This does not preclude other administrative or judicial remedies.
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Privacy Policy

(1) Hereinafter we inform you about the nature, scope and purpose of the processing of your personal data in connection with our Etsy offers. Personal data is any information that relates to an identified or identifiable natural person.

(2) The person responsible ("controller") within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data. The controller within the meaning of the GDPR for the personal data processed by the provider of this Etsy merchandise is: Anke Isert, Dammstr. 1, 01326 Dresden, phone 016096859021, e-mail info [!at] eineidee.com (hereinafter referred to as "we"). Beyond that, Etsy's (Etsy Ireland UC, 66/67 Great Strand Street, Dublin 1, Ireland) privacy policy applies in addition, available at www.etsy.com/de/legal/privacy , as well as Etsy's policy on Cookies and similar technologies, available at www.etsy.com/legal/cookies-and-tracking-technologies .

(3) When you conclude a contract with us on Etsy, Etsy will transmit to us your Etsy username (unless you buy as "guest"), your name and the billing address as stored in your Etsy user account or otherwise provided when placing your order. If you have specified additional information with the order (e.g. a different shipping address or a phone number), they also will be transmitted to us.

(4) We process the data referred to in paragraph 3 electronically for the proper performance of the contract, in particular for shipping, invoicing, accounting, and processing of returns and complaints. Where we are obligated to provide you with updates for a digital product or for a product with digital elements, we will process your contact information for this purpose as well. This data processing is based on Article 6 par. 1 b GDPR. We store this data until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and fiscal retention periods to which we are subject have expired.

(5) To conclude a contract between you and us, it is necessary that we receive your name and a shipping address. The necessity of providing this data arises, among other things, from Etsy's Terms and Conditions as well as from various statutory regulations (such as § 312i par. 1 and 3 BGB, § 14 par. 4 UStG). Without providing this data, you cannot conclude a contract with us.

(6) When we ship physical goods in order to perform a contract, we may transmit the recipient's name and address, and, if you have given your consent, your e-mail address, to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or Hermes (Hermes Germany GmbH, 22419 Hamburg) as our shipping service provider for the purpose of delivering the shipment, including, if applicable, a prior e-mail notification of the expected time of delivery, and, if necessary, for returns back to us, on the basis of Article 6 par. 1 b GDPR.

(7) To process your payment, the payment service provider chosen by you will collect and process, on your behalf, your name, your credit card or account number and/or further data necessary for the chosen payment method. The privacy policy of the payment service provider chosen by you shall apply, and, in case the payment is received by Etsy, Etsy's privacy policy as well.

(8) Electronic marketplaces are obliged under the VAT Act (Section 22f UStG) to record the place of dispatch and destination of a delivery as well as the time and amount of turnover and to communicate this data to the tax authorities on request. Therefore, these details of a delivery that you have ordered may be transmitted to the tax authorities according to Article 6 par. 1 c GDPR.

(9) If you send us a message on Etsy via "Ask a question", "Request a custom order" or a similar function on the Etsy platform, Etsy will transmit us your Etsy username, or, if you do not have an Etsy user name, other data identifying you as the sender, along with your message (legal basis: Article 6 par. 1 a GDPR). If you send us a message by e-mail, we will save your message along with the sender details (your name and e-mail address) in order to be able to answer it and also to respond to possible subsequent questions (legal basis: Article 6 (1) f GDPR). For the reception, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR. We will erase the information collected from your message no later than six months after the last communication with you, subject to the following paragraph.

(10) If you send us a message with information legally relevant for the contractual relationship (e.g. a withdrawal or a complaint), the legal basis for the processing is Article 6 par. 1 b GDPR, regardless of how you transmitted your message to us. In such a case, we will erase the data related to your message as soon as all mutual claims arising from the contractual relationship have been completely settled and the commercial and fiscal retention periods have expired.

(11) You may find social media buttons on the Etsy website; they can be recognized by the logos of the social media platforms (hereinafter "platforms") (Facebook: blue "f", Pinterest: red "p", Twitter: blue bird silhouette). These are links to the respective platforms based in the United States (USA). Clicking on such a link calls the respective Platform's website; at the same time, the IP address of your device and the address of the page where the link is placed ("Referrer") will be transmitted to the Platform in the USA. However, we neither collect nor otherwise process any data related to the use of these social media buttons.

(12) Etsy uses various cookies. Cookies are small text files which are stored on your device when you visit the Etsy website and which enable Etsy and certain service providers co-operating with Etsy to recognise your device on your next visit. Etsy explains how these cookies work and which purposes they serve in detail at www.etsy.com/legal/cookies-and-tracking-technologies . You can influence the use of Etsy cookies by clicking on the link "Privacy settings" which can be found at the bottom of each Etsy page. We — as the provider of the individual Etsy shop eineIdee — do not have access to the cookies nor to the data associated with them.

(13) We do not use any automated decision-making or profiling.

(14) With regard to your personal data we process, you have the following rights:
a) You have the right to obtain a confirmation from us as to whether we process personal data concerning you. If this is the case, we will inform you about the personal data stored about you and the further information in accordance with Article 15 par. 1 and 2 GDPR.
b) You have the right to have your inaccurate personal data rectified without undue delay. Taking into account the purposes of processing, you also have the right to request the completion of incomplete personal data, including by means of providing a supplementary statement.
c) You can demand the erasure of your personal data concerning you under the conditions of Article 17 par. 1 GDPR without undue delay, as far as their processing is not necessary according to Article 17 par. 3 GDPR.
d) You may demand that we restrict the processing of your data if one of the requirements of Article 18 par. 1 GDPR applies. In particular, you can request the restriction instead of an erasure.
e) We will communicate any rectification or erasure of your personal data and a restriction of processing to all recipients to whom we have disclosed your personal data, unless this proves impossible or involves a disproportionate effort. We will also inform you about these recipients if you request it.
f) You have the right to receive the personal data which you provide to us in a structured, commonly used and machine-readable format. You may also request that we transmit the data to another controller without hindrance, where technically feasible.
g) As far as a data processing is based on your given consent, you have the right to, withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of the data processing based on consent before its withdrawal.

(15) RIGHT TO OBJECT: ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, YOU MAY, AT ANY TIME, OBJECT TO PROCESSING OF YOUR PERSONAL DATA; this right applies to a processing, according to Article 6 par. 1 f DPRG, necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
If you exercise your right to object, we will no longer process the personal data in question unless we can demonstrate compelling legitimate grounds for processing that override the interests, rights and freedoms of you, or for the establishment, exercise or defense of legal claims.

(16) IN CASE WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES (E.G. NEWSLETTER), YOU MAY, AT ANY TIME, OBJECT TO PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING, WITH THE RESULT THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.

(17) If you believe that the processing of your personal data is in breach of the GDPR, you may lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. This does not exclude other administrative or judicial remedies.
 
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on May 14, 2016
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