Customs and import taxes
Returns & exchanges
I gladly accept returns
I don't accept exchanges or cancellations
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Terms & Conditions and Right of Withdrawal
Frequently asked questions
Are the offered pictures really originals?
Yes. All pictures are handmade and unique. They are painted by me on high-quality watercolour paper (at least 250g / m²) with professional watercolours (e.g. Schmincke).
Can I order a specific motif from you?
No. Unfortunately, I cannot do commissioned work in general.
Can you provide me with a picture with a frame or passe-partout?
No, unfortunately not! This would make shipping unnecessarily time-consuming and expensive.
Can you also send pictures with other postal or parcel services?
No. I only ship with Deutsche Post. Unfortunately, shipping with other senders is not possible.
Is it possible to ship to a DHL packing station?
Yes, but there was already a case where acceptance to a Packstation was refused (with an indication of incorrect dimensions). The second time, the same shipment (to the same Packstation) was delivered without any problems.
How are the pictures sent?
The pictures are sent in sturdy envelopes (made of strong cardboard) as large letter by Deutsche Post.
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