kerzenfraeulein
Dachau, Bavaria
Announcement
Welcome to kerzenfräulein (www.kerzenfraeulein.de)!
If you have any questions, the fastest way to reach us is by e-mail to info@kerzenfraeulein.de
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About kerzenfraeulein
Sales
4
On Etsy since 2012
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Unsere Ladenwerkstatt befindet sich direkt in der wunderschönen Dachauer Altstadt vor den Toren Münchens. -
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Ein kleiner Einblick in unser Sortiment an individuell gestalteten Hochzeitskerzen, Taufkerzen und Kommunionkerzen. -
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Du kannst bei uns auch Material zum Selbstgestalten einer Kerze erwerben: Wachsplatten, Verzierstreifen und vieles mehr! -
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Schau den Profis beim Arbeiten über die Schulter: Auf unserer Internetseite findest Du viele Tipps und Tricks! -
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Die Fertigung unserer Kerzenmotive erfolgt mit viel Sorgfalt in liebevoller Handarbeit.
About the candle lady
Shop members
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Conny, Simone & Carolin
Inhaber, IMPRESSUM
kerzenfräulein ® GbR
Wieningerstr. 18
D-85221 Dachau
Germany
Tel. 08131/1884189 (no service number)
E-mail: info@kerzenfraeulein.de
Authorised to represent:
Simone Duling
Cornelia Haberstumpf-Göres
Carolin Haberstumpf
Shop policies
Last updated on
May 20, 2022
1 Scope of application
For legal transactions and acts similar to legal transactions between kerzenfräulein GbR and the customer, the following General Terms and Conditions (GTC) apply exclusively. Terms and conditions of the customer deviating from these conditions shall not apply. Counter-confirmations of the customer with reference to his own terms and conditions of business or purchase are expressly contradicted.
2 Conclusion of contract
2.1 The presentation of the products in the online shop does not constitute a legally binding offer on the part of kerzenfräulein GbR, but serves to submit a binding offer by the customer. Errors excepted.
2.2 The customer can submit the offer via the online order form integrated into the online shop of kerzenfräulein GbR. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking on the "Buy now" button that concludes the ordering process. Furthermore, the customer can also submit the offer by e-mail or via online contact form to kerzenfräulein GbR.
2.3 With his order, the customer makes a binding offer to kerzenfräulein GbR to conclude a contract. The contract is concluded with the transmission of an order confirmation of kerzenfräulein GbR in text form (e-mail) to the customer or at the latest with delivery of the ordered goods to the customer by kerzenfräulein GbR, whereby the receipt of the order confirmation or the goods by the customer is decisive. The contract is concluded with:
kerzenfräulein GbR
Shareholders: Simone Duling, Cornelia Haberstumpf-Göres & Carolin Haberstumpf
Wieningerstr. 18
D-85221 Dachau
2.4 When submitting an offer via the online order form of kerzenfräulein GbR, the contract text will be stored by kerzenfräulein GbR and sent to the customer in text form by e-mail after sending his order together with these GTC. The customer can print out the text of the contract via the "Print" function. In addition, the text of the contract is archived on the seller's website and can be retrieved free of charge by the customer via his password-protected customer account by providing the corresponding login data, provided that the customer has created a customer account in the online shop of kerzenfräulein GbR before sending his order.
2.5 Only the German language is available for the conclusion of the contract.
2.6 The order processing and contact usually take place by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller with the order processing can be delivered.
3 Special conditions for the processing of goods according to certain specifications of the customer
3.1 The decoration of the personalized candles is carried out in careful handwork and according to artistic freedom. Customer wishes are implemented as far as possible and to the best of our knowledge and belief. By purchasing a personalized candle, the customer agrees that the final design and implementation is the responsibility of kerzenfräulein GbR. The candle motifs shown on the illustrations in the online shop may differ from the final candle due to the one-off production and the individual implementation in small details. Deviations of the motif from the illustration do not constitute a material defect.
3.2 If, according to the content of the contract, the seller owes not only the delivery of goods but also the processing of the goods according to certain specifications of the customer, the customer must provide kerzenfräulein GbR with all content required for processing, such as texts, images or graphics in the specified file formats, formatting, image and file sizes, and grant kerzenfräulein GbR the necessary rights of use. The customer is solely responsible for the procurement and acquisition of rights to this content. The customer declares and assumes responsibility for the fact that he has the right to use the content provided to the seller. In particular, he shall ensure that this does not infringe the rights of third parties, in particular copyright, trademark and personal rights.
3.3 The Customer shall indemnify the Seller against claims of third parties which they may assert against the Seller in connection with a violation of their rights by the Customer's contractual use of the Customer's content. The customer shall also bear the reasonable costs of the necessary legal defence, including all court and lawyer's fees, in the statutory amount. This does not apply if the customer is not responsible for the infringement. In the event of a claim by third parties, the customer is obliged to provide the seller immediately, truthfully and completely with all information necessary for the examination of the claims and a defense.
3.4 The Seller reserves the right to refuse processing orders if the content provided by the Customer for this purpose violates legal or official prohibitions or morality. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, offensive, youth endangering and/or violence-glorifying content.
4 Right of withdrawal for consumers
Consumers have a fourteen-day right of withdrawal.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
4.1 Cancellation policy
You can revoke your contractual declaration within 14 days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (kerzenfräulein GbR, Simone Duling, Cornelia Haberstumpf-Göres & Carolin Haberstumpf, Wieningerstr. 18, 85221 Dachau, Tel. 08131-1884189, E-Mail: info [!at] kerzenfraeulein.de) of your decision to revoke this contract by means of a clear declaration (e.B. with a postal letter or an e-mail). You can use the withdrawal form attached below, but this is not mandatory.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
4.2 Consequences of revocation
If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We can
Withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must send the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract.
to be returned or handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods. In all other respects, the customer can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as property and refraining from anything that impairs its value (in the case of candles, in particular lighting).
End of the cancellation policy
4.3 Exclusion or premature expiry of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to the personal needs of the customer, in particular personalized baptismal candles, communion candles, wedding candles and candle foils.
4.4 Return costs when exercising the right of withdrawal
If you make use of your statutory right of withdrawal (see cancellation policy), you have to bear the regular costs of the return if the delivered goods correspond to those ordered. Please avoid damage and contamination.
If possible, return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with suitable packaging in order to avoid claims for damages due to damage due to defective packaging. Please return the goods to us as a stamped package and keep the proof of delivery. On request, we will also be happy to reimburse you in advance for the postage costs, provided that they are not to be borne by you. Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.
Withdrawal form
If you wish to cancel the contract, please fill out the form and send it to us:
At
kerzenfräulein GbR
Wieningerstr. 18
D-85221 Dachau
Germany
E-mail: info [!at] kerzenfraeulein.de
I/we (*) hereby revoke the contract concluded before me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
Ordered on (*) ___
Consumer(s) Name: __
Address of consumer(s): __
Signature of the consumer(s) (only in case of notification on paper) __
Date __________
(*) Delete as appropriate
5 Customer service
Questions about the order or complaints should be sent by e-mail to kerzenfräulein GbR.
6 Prices and shipping costs
6.1 All prices are euro gross prices including VAT excluding packaging and shipping costs (delivery costs). Kerzenfräulein GbR charges shipping costs per delivery in addition to the stated product prices. They are indicated separately in the respective product description.
6.2 For customer requests that go beyond the product description, a surcharge may be incurred, about which kerzenfräulein GbR informs the customer separately before the goods are manufactured.
7 Payment, due date, default of payment
7.1 The payment options are communicated to the customer in the online shop of kerzenfräulein GbR.
7.2 When paying by bank transfer, the customer undertakes to pay the invoice amount within 14 days of receipt of the order confirmation. The bank account details will be communicated with the order confirmation.
7.3 In the case of payment by means of a payment method offered by PayPal, payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, which can be viewed under www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Customer does not have a PayPal account, subject to the conditions for payments without a PayPal account, can be viewed under www.paypal.com/de/webapps/mpp/ua/privacywax-full.
7.4 In the event of default of payment, kerzenfräulein GbR reserves the right to claim reminder costs.
7.5 The customer is not entitled to offset unless the counterclaims have not been disputed by kerzenfräulein GbR or have been legally established.
8 Delivery and self-collection
8.1 Delivery shall be made exclusively to delivery addresses within Germany. If several items are ordered at the same time, no partial delivery will be made. Deviating agreements are only effective with written confirmation by kerzenfräulein GbR.
8.2 The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.
8.3 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. In particular, shipments are considered undeliverable if no person entitled to receive is found and the collection period has elapsed fruitlessly, acceptance by the recipient is refused or the recipient cannot be identified. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless kerzenfräulein GbR had announced the service to him a reasonable time in advance. Furthermore, this does not apply with regard to the costs for the outward dispatch if the customer effectively exercises his right of withdrawal. If the right of revocation is effectively exercised by the customer, the provision made in the cancellation policy of kerzenfräulein GbR shall apply to the return costs.
8.4 In the case of self-collection, kerzenfräulein GbR first informs the customer by e-mail that the goods ordered by him are ready for collection. After receiving this e-mail, the customer can pick up the goods after consultation with kerzenfräulein GbR. In this case, no shipping costs will be charged.
9 Reservation of delivery
The delivery is subject to the proviso that stocks are sufficient. kerzenfräulein GbR is entitled to withdraw from the contract if kerzenfräulein GbR is not supplied by upstream suppliers for reasons for which kerzenfräulein GbR is not responsible. If kerzenfräulein GbR makes use of the right of withdrawal, kerzenfräulein GbR will inform the customer immediately of the non-availability and will immediately refund amounts already paid on the purchase price.
10 Delivery times
10.1 The delivery of available non-personalized goods takes place at the latest within 5 working days (Monday to Friday, excluding public holidays) after the payment order has been placed with the transferring bank (in the case of prepayment).
10.2 The delivery of personalized goods takes place at the latest within 14 working days (Monday to Friday, excluding public holidays) after the payment order has been placed with the transferring bank (in the case of prepayment).
10.3 The agreement of a shorter delivery period or a fixed transaction is possible, but only effective with written confirmation by kerzenfräulein GbR.
10.4 In the event of increased demand (e.B. before public holidays), there may occasionally be longer delivery times, but kerzenfräulein GbR will inform the customer immediately. If the delivery period is exceeded, the customer must set kerzenfräulein GbR a reasonable grace period of at least two weeks.
11 Retention of title
If kerzenfräulein GbR makes an advance payment, it retains title to the delivered goods until full payment of the purchase price owed.
12 Liability for defects (warranty)
12.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.
12.2 The customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this.
If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.
13 Liability
Regardless of the legal basis of liability, kerzenfräulein GbR as well as its representatives and vicarious agents are only liable for damages that are based on a breach of essential contractual obligations and that are typically foreseeable. This limitation does not apply if the damage was caused by gross negligence or intent, for damages for which liability is provided for under the Product Liability Act, for personal injury, as well as in the event of a breach of a guarantee promise.
14 Applicable law
All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
15 Alternative Dispute Resolution
15.1 The EU Commission provides a platform for online dispute resolution on the Internet under the following link: ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
15.2 kerzenfräulein GbR is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
For legal transactions and acts similar to legal transactions between kerzenfräulein GbR and the customer, the following General Terms and Conditions (GTC) apply exclusively. Terms and conditions of the customer deviating from these conditions shall not apply. Counter-confirmations of the customer with reference to his own terms and conditions of business or purchase are expressly contradicted.
2 Conclusion of contract
2.1 The presentation of the products in the online shop does not constitute a legally binding offer on the part of kerzenfräulein GbR, but serves to submit a binding offer by the customer. Errors excepted.
2.2 The customer can submit the offer via the online order form integrated into the online shop of kerzenfräulein GbR. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking on the "Buy now" button that concludes the ordering process. Furthermore, the customer can also submit the offer by e-mail or via online contact form to kerzenfräulein GbR.
2.3 With his order, the customer makes a binding offer to kerzenfräulein GbR to conclude a contract. The contract is concluded with the transmission of an order confirmation of kerzenfräulein GbR in text form (e-mail) to the customer or at the latest with delivery of the ordered goods to the customer by kerzenfräulein GbR, whereby the receipt of the order confirmation or the goods by the customer is decisive. The contract is concluded with:
kerzenfräulein GbR
Shareholders: Simone Duling, Cornelia Haberstumpf-Göres & Carolin Haberstumpf
Wieningerstr. 18
D-85221 Dachau
2.4 When submitting an offer via the online order form of kerzenfräulein GbR, the contract text will be stored by kerzenfräulein GbR and sent to the customer in text form by e-mail after sending his order together with these GTC. The customer can print out the text of the contract via the "Print" function. In addition, the text of the contract is archived on the seller's website and can be retrieved free of charge by the customer via his password-protected customer account by providing the corresponding login data, provided that the customer has created a customer account in the online shop of kerzenfräulein GbR before sending his order.
2.5 Only the German language is available for the conclusion of the contract.
2.6 The order processing and contact usually take place by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller with the order processing can be delivered.
3 Special conditions for the processing of goods according to certain specifications of the customer
3.1 The decoration of the personalized candles is carried out in careful handwork and according to artistic freedom. Customer wishes are implemented as far as possible and to the best of our knowledge and belief. By purchasing a personalized candle, the customer agrees that the final design and implementation is the responsibility of kerzenfräulein GbR. The candle motifs shown on the illustrations in the online shop may differ from the final candle due to the one-off production and the individual implementation in small details. Deviations of the motif from the illustration do not constitute a material defect.
3.2 If, according to the content of the contract, the seller owes not only the delivery of goods but also the processing of the goods according to certain specifications of the customer, the customer must provide kerzenfräulein GbR with all content required for processing, such as texts, images or graphics in the specified file formats, formatting, image and file sizes, and grant kerzenfräulein GbR the necessary rights of use. The customer is solely responsible for the procurement and acquisition of rights to this content. The customer declares and assumes responsibility for the fact that he has the right to use the content provided to the seller. In particular, he shall ensure that this does not infringe the rights of third parties, in particular copyright, trademark and personal rights.
3.3 The Customer shall indemnify the Seller against claims of third parties which they may assert against the Seller in connection with a violation of their rights by the Customer's contractual use of the Customer's content. The customer shall also bear the reasonable costs of the necessary legal defence, including all court and lawyer's fees, in the statutory amount. This does not apply if the customer is not responsible for the infringement. In the event of a claim by third parties, the customer is obliged to provide the seller immediately, truthfully and completely with all information necessary for the examination of the claims and a defense.
3.4 The Seller reserves the right to refuse processing orders if the content provided by the Customer for this purpose violates legal or official prohibitions or morality. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, offensive, youth endangering and/or violence-glorifying content.
4 Right of withdrawal for consumers
Consumers have a fourteen-day right of withdrawal.
A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.
4.1 Cancellation policy
You can revoke your contractual declaration within 14 days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (kerzenfräulein GbR, Simone Duling, Cornelia Haberstumpf-Göres & Carolin Haberstumpf, Wieningerstr. 18, 85221 Dachau, Tel. 08131-1884189, E-Mail: info [!at] kerzenfraeulein.de) of your decision to revoke this contract by means of a clear declaration (e.B. with a postal letter or an e-mail). You can use the withdrawal form attached below, but this is not mandatory.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
4.2 Consequences of revocation
If you withdraw from this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We can
Withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must send the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract.
to be returned or handed over. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods. In all other respects, the customer can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as property and refraining from anything that impairs its value (in the case of candles, in particular lighting).
End of the cancellation policy
4.3 Exclusion or premature expiry of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to the personal needs of the customer, in particular personalized baptismal candles, communion candles, wedding candles and candle foils.
4.4 Return costs when exercising the right of withdrawal
If you make use of your statutory right of withdrawal (see cancellation policy), you have to bear the regular costs of the return if the delivered goods correspond to those ordered. Please avoid damage and contamination.
If possible, return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please provide sufficient protection against transport damage with suitable packaging in order to avoid claims for damages due to damage due to defective packaging. Please return the goods to us as a stamped package and keep the proof of delivery. On request, we will also be happy to reimburse you in advance for the postage costs, provided that they are not to be borne by you. Please note that the modalities mentioned in this paragraph are not a prerequisite for the effective exercise of the right of withdrawal.
Withdrawal form
If you wish to cancel the contract, please fill out the form and send it to us:
At
kerzenfräulein GbR
Wieningerstr. 18
D-85221 Dachau
Germany
E-mail: info [!at] kerzenfraeulein.de
I/we (*) hereby revoke the contract concluded before me/us (*) for the purchase of the following goods (*) / the provision of the following services (*)
__________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________
Ordered on (*) ___
Consumer(s) Name: __
Address of consumer(s): __
Signature of the consumer(s) (only in case of notification on paper) __
Date __________
(*) Delete as appropriate
5 Customer service
Questions about the order or complaints should be sent by e-mail to kerzenfräulein GbR.
6 Prices and shipping costs
6.1 All prices are euro gross prices including VAT excluding packaging and shipping costs (delivery costs). Kerzenfräulein GbR charges shipping costs per delivery in addition to the stated product prices. They are indicated separately in the respective product description.
6.2 For customer requests that go beyond the product description, a surcharge may be incurred, about which kerzenfräulein GbR informs the customer separately before the goods are manufactured.
7 Payment, due date, default of payment
7.1 The payment options are communicated to the customer in the online shop of kerzenfräulein GbR.
7.2 When paying by bank transfer, the customer undertakes to pay the invoice amount within 14 days of receipt of the order confirmation. The bank account details will be communicated with the order confirmation.
7.3 In the case of payment by means of a payment method offered by PayPal, payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal"), subject to the PayPal Terms of Use, which can be viewed under www.paypal.com/de/webapps/mpp/ua/useragreement-full or, if the Customer does not have a PayPal account, subject to the conditions for payments without a PayPal account, can be viewed under www.paypal.com/de/webapps/mpp/ua/privacywax-full.
7.4 In the event of default of payment, kerzenfräulein GbR reserves the right to claim reminder costs.
7.5 The customer is not entitled to offset unless the counterclaims have not been disputed by kerzenfräulein GbR or have been legally established.
8 Delivery and self-collection
8.1 Delivery shall be made exclusively to delivery addresses within Germany. If several items are ordered at the same time, no partial delivery will be made. Deviating agreements are only effective with written confirmation by kerzenfräulein GbR.
8.2 The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.
8.3 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. In particular, shipments are considered undeliverable if no person entitled to receive is found and the collection period has elapsed fruitlessly, acceptance by the recipient is refused or the recipient cannot be identified. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless kerzenfräulein GbR had announced the service to him a reasonable time in advance. Furthermore, this does not apply with regard to the costs for the outward dispatch if the customer effectively exercises his right of withdrawal. If the right of revocation is effectively exercised by the customer, the provision made in the cancellation policy of kerzenfräulein GbR shall apply to the return costs.
8.4 In the case of self-collection, kerzenfräulein GbR first informs the customer by e-mail that the goods ordered by him are ready for collection. After receiving this e-mail, the customer can pick up the goods after consultation with kerzenfräulein GbR. In this case, no shipping costs will be charged.
9 Reservation of delivery
The delivery is subject to the proviso that stocks are sufficient. kerzenfräulein GbR is entitled to withdraw from the contract if kerzenfräulein GbR is not supplied by upstream suppliers for reasons for which kerzenfräulein GbR is not responsible. If kerzenfräulein GbR makes use of the right of withdrawal, kerzenfräulein GbR will inform the customer immediately of the non-availability and will immediately refund amounts already paid on the purchase price.
10 Delivery times
10.1 The delivery of available non-personalized goods takes place at the latest within 5 working days (Monday to Friday, excluding public holidays) after the payment order has been placed with the transferring bank (in the case of prepayment).
10.2 The delivery of personalized goods takes place at the latest within 14 working days (Monday to Friday, excluding public holidays) after the payment order has been placed with the transferring bank (in the case of prepayment).
10.3 The agreement of a shorter delivery period or a fixed transaction is possible, but only effective with written confirmation by kerzenfräulein GbR.
10.4 In the event of increased demand (e.B. before public holidays), there may occasionally be longer delivery times, but kerzenfräulein GbR will inform the customer immediately. If the delivery period is exceeded, the customer must set kerzenfräulein GbR a reasonable grace period of at least two weeks.
11 Retention of title
If kerzenfräulein GbR makes an advance payment, it retains title to the delivered goods until full payment of the purchase price owed.
12 Liability for defects (warranty)
12.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.
12.2 The customer is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this.
If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.
13 Liability
Regardless of the legal basis of liability, kerzenfräulein GbR as well as its representatives and vicarious agents are only liable for damages that are based on a breach of essential contractual obligations and that are typically foreseeable. This limitation does not apply if the damage was caused by gross negligence or intent, for damages for which liability is provided for under the Product Liability Act, for personal injury, as well as in the event of a breach of a guarantee promise.
14 Applicable law
All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.
15 Alternative Dispute Resolution
15.1 The EU Commission provides a platform for online dispute resolution on the Internet under the following link: ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.
15.2 kerzenfräulein GbR is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Shipping
Shipping takes place as a parcel (Germany) with DHL.
Delivery to a packing station is possible.
DHL does not guarantee transit times, but experience has shown that it takes 1-2 working days for the delivery of parcels within Germany.
Delivery to a packing station is possible.
DHL does not guarantee transit times, but experience has shown that it takes 1-2 working days for the delivery of parcels within Germany.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr