koshikira
Hamburg, Germany
143 Sales
Shop policies
Last updated on
January 26, 2018
Welcome to koshikira, we are happy you found us here :)
koshikira is a young jewelry brand that creates unique, high-quality pieces with a timeless design for everyday wear as well as for special occasions. All pieces are handcrafted with love in our studio in Hamburg, using the finest materials such as 925 sterling silver, gold- filled metals and gorgeous, colourful, semi-precious gemstones from all around the world.
A piece of jewelry must be something very special, in the best case it is something that no other woman wears, and it underlines the individual's personality. For this reason we complete our jewelry only after receipt of order and adapt the desired piece to the personal needs of the customer. Thus, various free design options allow you to wear unique jewelry that is made specifically for you and values your preferences.
Want a behind the scenes look of the daily life at koshikira? Join us on Facebook, Pinterest & Instagram!
Facebook: www.facebook.com/koshikira
Pinterest: www.pinterest.com/koshikira
Instagram: www.instagram.com/koshikira
shop: www.koshikira.de
koshikira is a young jewelry brand that creates unique, high-quality pieces with a timeless design for everyday wear as well as for special occasions. All pieces are handcrafted with love in our studio in Hamburg, using the finest materials such as 925 sterling silver, gold- filled metals and gorgeous, colourful, semi-precious gemstones from all around the world.
A piece of jewelry must be something very special, in the best case it is something that no other woman wears, and it underlines the individual's personality. For this reason we complete our jewelry only after receipt of order and adapt the desired piece to the personal needs of the customer. Thus, various free design options allow you to wear unique jewelry that is made specifically for you and values your preferences.
Want a behind the scenes look of the daily life at koshikira? Join us on Facebook, Pinterest & Instagram!
Facebook: www.facebook.com/koshikira
Pinterest: www.pinterest.com/koshikira
Instagram: www.instagram.com/koshikira
shop: www.koshikira.de
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
It is our priority that you are happy with your purchase. If you feel you received something very different from what you expected or if something an item gets damaged in the shipping process, please contact us within 5 days of receipt of the item. All items must be in new & unused condition to qualify for a return. All repairs or returns/exchanges must be sent back within five 7 days of receipt. Any items returned without previous approval or do not meet our standards could be denied or subject to a 25% restocking fee. Refunds do not include the original shipping cost. Return shipping cost is your responsibility.
Store credit/Exchange Only:
One of a Kind/Limited Edition Collection and Custom Jewelry can only be returned for store credit or exchange for another piece. Store credits are valid for 12 month. Custom orders are non refundable
There is 'No Refund' if you leave us a negative feedback without contacting us first.
SHIPPING DAMAGE POLICIES:
In case an item gets damaged or missing in transit, please keep the original packaging/envelope which will need to be provided to your local DHL office in order to file an insurance claim and you will need to notify us within 5 days of receiving the item. If original packaging can not be provided than we can not file a claim
and can not refund or replace your order. Any loss claims can only be filed after 30 days and no later than 45 days in Europe and after 45days & up to 90 days outside Europe. Any loss claims provided after that time frame will not be approved and no refunds will be made. If an item gets lost in shipping, i will file an insurance claim on the customers behalf within the above time limit. Any insurance case takes approx. 2-3 weeks until the investigation is done which results either in locating the lost package or in approving a full purchase refund. If the package is not found,
we will refund the purchase amount AFTER Insurance case approval. No refund can be given until the insurance case has been fully approved.
Please feel free to contact us if you have any additional questions regarding our return policies at hello[at]koshikira.de
Store credit/Exchange Only:
One of a Kind/Limited Edition Collection and Custom Jewelry can only be returned for store credit or exchange for another piece. Store credits are valid for 12 month. Custom orders are non refundable
There is 'No Refund' if you leave us a negative feedback without contacting us first.
SHIPPING DAMAGE POLICIES:
In case an item gets damaged or missing in transit, please keep the original packaging/envelope which will need to be provided to your local DHL office in order to file an insurance claim and you will need to notify us within 5 days of receiving the item. If original packaging can not be provided than we can not file a claim
and can not refund or replace your order. Any loss claims can only be filed after 30 days and no later than 45 days in Europe and after 45days & up to 90 days outside Europe. Any loss claims provided after that time frame will not be approved and no refunds will be made. If an item gets lost in shipping, i will file an insurance claim on the customers behalf within the above time limit. Any insurance case takes approx. 2-3 weeks until the investigation is done which results either in locating the lost package or in approving a full purchase refund. If the package is not found,
we will refund the purchase amount AFTER Insurance case approval. No refund can be given until the insurance case has been fully approved.
Please feel free to contact us if you have any additional questions regarding our return policies at hello[at]koshikira.de
Payment
Payments are processed through PayPal and bank transfer only. We do require immediate payments upon purchase, so we can get started on your order right away! :)
Shipping
All orders are processed Mondays through Fridays (excluding holidays) & usually ship within 1 to 5 business days via DHL registered mail unless otherwise noted.
We are not responsible for any import duties & tax fees associated with your purchase. we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. Shipping delays due to packages held by customs are beyond our control. We are not responsible for delayed packages once they leave Germany.
We are not responsible for any import duties & tax fees associated with your purchase. we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. Shipping delays due to packages held by customs are beyond our control. We are not responsible for delayed packages once they leave Germany.
Additional policies and FAQs
WHAT IS GOLD FILLED JEWELRY?
Gold-filled and vermeil products are a great, quality alternative to the much more expensive solid karat gold. Both are high in quality & with proper care and storage, you will have attractive jewelry that lasts. It’s the economical way to enjoy the luster of gold without the big price tag.
Gold filled is an actual layer of gold-pressure bonded to another metal. It’s not to be confused with gold plating as filled literally has 100 times more gold than gold plating. Gold filled is much more valuable and tarnish resistant. Anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry. Solid gold is of course an exquisite piece of jewelry, but gold filled is the next level and is an amazing, quality alternative to solid gold.
It is very important that you keep it dry - never bathe or spray perfume on your jewelry. Chemical reactions with chlorine and other elements such as sweat & perspiration can lead to tarnishing. With gold filled metals or any gold plated metals humidity is the enemy, if possible try to seal and store in air-tight plastic baggie. Never keep your jewelry in the bathroom!!!
Quick tips to make it last longer
1. Keep it dry! Apply makeup and hairspray before putting on your jewelry, they may contain harsh chemicals that affect your jewelry
2. After each wear gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth.
3. Store jewelry separately so it doesn't scratch other jewelry... the best way is to seal and store in an air-tight plastic baggie. Again, never keep your jewelry in the bathroom - humidity is the enemy!!!
4. Always last on, first off
Gold-filled and vermeil products are a great, quality alternative to the much more expensive solid karat gold. Both are high in quality & with proper care and storage, you will have attractive jewelry that lasts. It’s the economical way to enjoy the luster of gold without the big price tag.
Gold filled is an actual layer of gold-pressure bonded to another metal. It’s not to be confused with gold plating as filled literally has 100 times more gold than gold plating. Gold filled is much more valuable and tarnish resistant. Anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewelry. Solid gold is of course an exquisite piece of jewelry, but gold filled is the next level and is an amazing, quality alternative to solid gold.
It is very important that you keep it dry - never bathe or spray perfume on your jewelry. Chemical reactions with chlorine and other elements such as sweat & perspiration can lead to tarnishing. With gold filled metals or any gold plated metals humidity is the enemy, if possible try to seal and store in air-tight plastic baggie. Never keep your jewelry in the bathroom!!!
Quick tips to make it last longer
1. Keep it dry! Apply makeup and hairspray before putting on your jewelry, they may contain harsh chemicals that affect your jewelry
2. After each wear gently wipe each piece of jewelry clean of make up and skin oils with a jewelry polishing cloth.
3. Store jewelry separately so it doesn't scratch other jewelry... the best way is to seal and store in an air-tight plastic baggie. Again, never keep your jewelry in the bathroom - humidity is the enemy!!!
4. Always last on, first off