lomaja is taking a short break
Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us of your decision to revoke this contract by means of a clear declaration (e.B. a letter sent by post, fax or e-mail). You can use the attached model withdrawal form, but this is not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of revocation
If you withdraw from this contract, we must reimburse you all payments we have received from you, excluding the delivery costs and with the exception of the additional costs, immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods – but these will be reimbursed by us with the repayment.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.
Sample withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
lomaja UG (limited liability)
Managing Director: Anna Jax
hello [!at] lomaja.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of revocation does not apply to contracts
*for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
*for the delivery of goods that can spoil quickly or whose expiry date would be exceeded quickly;
*for the delivery of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
*for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
The right of revocation expires prematurely in the case of contracts
*for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
*for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
*for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal in accordance with .dem section "Instruction on the right of withdrawal for consumers".
Customers are requested to report the return to the seller before returning the goods in order to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are requested to return the goods as a stamped package to the seller and to keep the proof of delivery. Upon request, the Seller shall reimburse the Customer in advance for the postage costs, unless these are to be borne by the Buyer himself.
Customers are requested to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the possession of the buyer, another suitable packaging should be used to ensure sufficient protection against transport damage and to avoid any claims for damages due to damage due to defective packaging.
1.1. As a small business owner within the meaning of §19 (1UStG), VAT is not charged.
1.2. In addition to the prices indicated, the Seller shall charge shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer during the ordering process.
2. Terms of payment
2.1. The customer can choose from the available payment methods within the scope and before completion of the order process.
2.2. If payment by invoice is possible, payment must be made within [30 days] of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
2.3. If the due date of payment is determined according to the calendar, the customer shall already be in default by missing the deadline. In this case, the customer must pay default interest in the amount of 5 percentage points above the base interest rate.
2.4. The customer's obligation to pay default interest does not preclude the assertion of further damages caused by delay by the seller.
2.5. The customer is only entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
3.1. Delivery takes place after receipt of the invoice amount.
3.2. If not all ordered products are in stock, the seller is entitled to make partial deliveries at his own expense, insofar as this is reasonable for the customer.
3.3. Should the delivery of the goods fail due to the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
3.4. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the Seller will inform the Customer immediately and, if necessary, propose to you the delivery of a comparable product. If no comparable product is available or if the customer does not want a delivery of a comparable product, the seller will immediately reimburse the customer for any consideration already provided.
3.5. Customers will be informed about delivery times and delivery restrictions (e.B. limitation of deliveries to certain countries) on a separate information page or within the respective product description.