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To access your files, please USE WEB BROWSER go to www.etsy.com/your/purchases and find your order from paperdocument. To the right you'll see a "Download Files" button which goes to the Downloads page.If you are a Guest on Etsy, check the email you used for your purchase. An email from "transactions@etsy.com" includes a link to download files.

As all of our products are exclusively manufactured in Asia, we kindly ask for your patience as we strive to ensure that your order is delivered to you in the best possible condition. We understand that waiting for your order to arrive can be frustrating, but please rest assured that we are doing everything we can to expedite the shipping process and get your products to you as soon as possible.

Thank you for your understanding and support. If you have any further questions or concerns about your order, please don't hesitate to contact us.

Normally I'm very quick to respond. But please allow some time to respond due to different time zones (I'm in UK). I will reply to all messages. Your understanding and patience are much appreciated!

Normally I'm very quick to respond. But please allow some time to respond due to different time zones (I'm in UK). I will reply to all messages. Your understanding and patience are much appreciated!