thewhiteribbon

Wedding Shoes, ballet flats and leather Oxford shoes

Berlin, Germany
9,747 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to our shop ♥ We ship globally, shipping times are back to normal.
Germany: 1-3 bus. days, United Kingdom: 3-7 bus. days, USA: 5-15 bus. days, Europe: 3-7 bus. days, Australia, Canada, Japan: 7-20 bus. days

Shipping updates can also be read on all postal service websites.
Let us know if you have any questions at all, we are here and happy to help. ♥

Please, read our policies before placing your order:

https://www.etsy.com/shop/thewhiteribbon?ref=hdr_shop_menu#policies

✒ for blog, magazine features and wholesale inquiries, please contact us at: hello[!at] thewhiteribbon.com

Thank you for supporting handmade ♥

Contacts:

Customer service (product related questions): hello [!at] thewhiteribbon.com

Blogs, Press, Wholesale: info [!at] thewhiteribbon.com

www.thewhiteribbon.com
hello [!at] thewhiteribbon.com
Instagram: thewhiteribbon.berlin
Facebook: thewhiteribbon.berlin

Announcement

Last updated on Jun 7, 2021

Welcome to our shop ♥ We ship globally, shipping times are back to normal.
Germany: 1-3 bus. days, United Kingdom: 3-7 bus. days, USA: 5-15 bus. days, Europe: 3-7 bus. days, Australia, Canada, Japan: 7-20 bus. days

Shipping updates can also be read on all postal service websites.
Let us know if you have any questions at all, we are here and happy to help. ♥

Please, read our policies before placing your order:

https://www.etsy.com/shop/thewhiteribbon?ref=hdr_shop_menu#policies

✒ for blog, magazine features and wholesale inquiries, please contact us at: hello[!at] thewhiteribbon.com

Thank you for supporting handmade ♥

Contacts:

Customer service (product related questions): hello [!at] thewhiteribbon.com

Blogs, Press, Wholesale: info [!at] thewhiteribbon.com

www.thewhiteribbon.com
hello [!at] thewhiteribbon.com
Instagram: thewhiteribbon.berlin
Facebook: thewhiteribbon.berlin

Items

9747 Sales
 
Dori

Contact shop owner

Dori

Reviews

Average item review
5 out of 5 stars
(2222)
See reviews that mention:
Quality 337 Shipping 276 Customer service 245

About thewhiteribbon

Sales 9,747
On Etsy since 2010

Traditional shoe-making with minimalist design

our story...

The story of thewhiteribbon began in 2008, when Dori travelled to Marrakech for an artisan's NGO project. By somewhat of a coincidence, she discovered the work of a uniquely talented artisan, who soon became her mentor. As an art&design student at the time, she decided to create a project based on traditional north african shoes. With the collaboration of the helpful shoemaker, the first collection was soon born. The inspiration was drawn from North African crafts, however created with a minimal design, resembling contemporary ballet flats.
As it was back then and till today, we keep the concept of working with traditional&sustainable methods, using wooden lasts and natural, raw fabrics.

A few years and a lot more experience on, today, all of our designs are entirely handmade by a small team of highly skilled artisans in two amazing corners of the world; Budapest and Marrakech. Our ballet flats and bags are entirely designed by Dori and are made in collaboration with our two main artisans; Malek and Pista Bacsi (uncle Steve in Hungarian). The current set-up means Dori travels a lot in the Budapest-Berlin-Marrakech triangle; designing, selecting fabrics, setting up the production phases as well as doing all the photography and a myriad of other things that are involved when having your own business…

our philosophy...

Coming from a country (Hungary, where shoemaking is only second to Italy..!) and where hand-crafting shoes and tailoring clothes were once respected occupations, we find it important to collaborate with those rare craftsmen and artisans who still represent the values of handmade. The art of handmade shoes in Hungary is disappearing (with the exception of the famous Budapester shoes), as most people choose to buy cheaper, factory made shoes, usually from Asia. We are aware handmade shoes are more costly, however we believe they are also of higher quality and worth an investment. Having a pair made for you is certainly a special treat.

We aim to align these traditional values with a conscious brand philosophy. We consider and plan every aspect of our project, from fabrics we use to all products being hand-made to making sure our artisans are fairly paid partners, working under fair working conditions. We all know each other personally and truly work as a team.

From an ecological and designing perspective our ballet flats and oxford shoes bare the specialty of overlapping upper layers design (similarly to many african and far-eastern traditional shoes). Due to the shoes' special design, we are able to use smaller fabrics and minimise our leather waste. Adding to this, we often re-use the leather waste from our shoe-making to create small pouches or we up-cycle tiny fabric pieces for jewelry.

We also use almost exclusively leathers that are 'left-overs or waste'. We work with a small family business (a lovely couple in Budapest) who travel seasonally to Italy to buy off over-produced or 'faulty' leather fabrics from the most famous fashion businesses. As a result, we are often working with fabrics from Prada, Chanel and the likes..!

Shop members

  • Dori

    Owner, Designer, Creator

    Dori founded the TWR in 2011. She is the designer, partly the maker with the craftspeople team and the photographer of all products. She graduated in design&photography in London, after uni moved to Berlin, where the project is based since 2012.

  • Skye

    Customer Service, Photographer

    Skye joined our team in September, 2016 and works for us as a freelancer. She is a photographer from Australia, who has worked in the fashion industry in New York, Australia and Berlin.

  • Sebastian

    Customer Service, Assistant

    Sebastian is a talented furniture maker and audio engineer who has been helping the project expanding since 2013. He helps with almost all parts of our work, including design, development and customer service with our German customers.

Production partners

  • Pista Bacsi Shoemaker

    Budapest, Hungary

    Before meeting Pista Bacsi a few years ago, his main craft was custom horse riding boots. He has worked as a shoemaker for 40 years now. We met a few years ago and since than he dedicates all his time to thewhiteribbon.

Shop policies

Last updated on February 17, 2021

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Sofort Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
Inhalt/Contents

A – Deutsche Fassung:
Widerrufsbelehrung für postalisch versandte Waren
Muster-Widerrufsformular

B – English Version:
Information concerning the right of withdrawal for physical goods delivered by post
Sample Withdrawal Form

Widerrufsbelehrung für postalisch versandte Waren
Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen. Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Dora Hoffmann, Paul-Lincke-Ufer 35, 10999 Berlin, Telefon +49 176 87463214, E-Mail info [!at] thewhiteribbon.com) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.

Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.

Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden.

Sie tragen die unmittelbaren Kosten der Rücksendung der Waren.

Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.



Muster-Widerrufsformular
(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück)

— An Dora Hoffmann, Paul-Lincke-Ufer 35, 10999 Berlin, E-Mail info [!at] thewhiteribbon.com:


— Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*) / die Erbringung der folgenden Dienstleistung (*)


— Bestellt am (*) / erhalten am (*)


— Name des/der Verbraucher(s)


— Anschrift des/der Verbraucher(s)


— Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)


— Datum


(*) Unzutreffendes streichen.



Information concerning the right of withdrawal for physical goods delivered by post
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Dora Hoffmann, Paul-Lincke-Ufer 35, 10999 Berlin, phone +49 176 87463214, e-mail info [!at] thewhiteribbon.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



Sample Withdrawal Form
(complete and return this form only if you wish to withdraw from the contract)

— To Dora Hoffmann, Paul-Lincke-Ufer 35, 10999 Berlin, e-mail info [!at] thewhiteribbon.com:


— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),


— Ordered on (*) / received on (*),


— Name of consumer(s),


— Address of consumer(s)


— Signature of consumer(s) (only if this form is notified on paper),


— Date


(*) Delete as appropriate.
Privacy
Privacy Policy

(1) Hereinafter we inform you about the nature, scope and purpose of the processing of your personal data in connection with our Etsy offers. Personal data is any information that relates to an identified or identifiable natural person.

(2) The person responsible (“controller”) within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data. The controller within the meaning of the GDPR for the personal data processed by the provider of this Etsy merchandise is: Dora Hoffmann, Paul-Lincke-Ufer 35, 10999 Berlin, phone +49 176 87463214, e-mail info [!at] thewhiteribbon.com (hereinafter referred to as “we”). Beyond that, Etsy’s privacy policy applies in addition (Etsy Ireland UC, 66/67 Great Strand Street, Dublin 1, Irland), available at www.etsy.com/de/legal/privacy.

(3) When you conclude a contract with us on Etsy, Etsy will transmit to us your Etsy username (unless you buy as “guest”), your name and the billing address as stored in your Etsy user account or otherwise provided when placing your order. If you have specified additional information with the order (e.g. a different shipping address or a phone number), they also will be transmitted to us.

(4) We process the data referred to in paragraph 3 electronically for the proper performance of the contract, in particular for shipping, invoicing, accounting, and processing of returns and complaints. This data processing is based on Article 6 par. 1 b GDPR.We store this data until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and fiscal retention periods to which we are subject have expired.

(5) To conclude a contract between you and us, it is necessary that we receive your name and a shipping address. The necessity of providing this data arises, among other things, from Etsy’s Terms and Conditions as well as from various statutory regulations (such as § 312i par. 1 and 3 BGB, § 14 par. 4 UStG). Without providing this data, you cannot conclude a contract with us.

(6) When we ship physical goods in order to perform a contract, we may transmit your name and shipping address to Deutsche Post (Deutsche Post AG, 53113 Bonn) or DHL (DHL Paket GmbH, 53113 Bonn) as the shipping service provider, for the purpose of delivering the shipment to you and, if necessary, for returns back to us, on the basis of Article 6 par. 1 b GDPR.

(7) To process your payment, the payment service provider chosen by you will collect and process, on your behalf, your name, your credit card or account number and/or further data necessary for the chosen payment method. The privacy policy of the payment service provider chosen by you shall apply, and, in case the payment is received by Etsy, Etsy’s privacy policy as well.

(8) From the beginning of 2019, electronic marketplaces are obliged under the VAT Act (Section 22f UStG) to record the place of dispatch and destination of a delivery as well as the time and amount of turnover and to communicate this data to the tax authorities on request. Therefore, these details of a delivery that you have ordered may be transmitted to the tax authorities according to Article 6 par. 1 c GDPR.
When you return a delivery to the third-party returns service given in our right-of-withdrawal information, that returns service will receive and process the data according to the previous sentence as a processor to manage your return on our behalf.

(9) If you send us a message on Etsy via “Ask a question“, “Request a custom order” or a similar function on the Etsy platform, Etsy will transmit us your Etsy username, or, if you do not have an Etsy user name, other data identifying you as the sender, along with your message (legal basis: Article 6 par. 1 a GDPR). If you send us a message by e-mail, we will save your message along with the sender details (your name and e-mail address) in order to be able to answer it and also to respond to possible subsequent questions (legal basis: Article 6 (1) f GDPR). For the reception, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR. We will erase the information collected from your message no later than six months after the last communication with you, subject to the following paragraph.

(10) If you send us a message with information legally relevant for the contractual relationship (e.g. a withdrawal or a complaint), the legal basis for the processing is Article 6 par. 1 b GDPR, regardless of how you transmitted your message to us. In such a case, we will erase the data related to your message as soon as all mutual claims arising from the contractual relationship have been completely settled and the commercial and fiscal retention periods have expired.

(11) You may find Social Media Buttons on the Etsy website; they can be recognized by the logos of the social media platforms (hereinafter “platforms”) (Facebook: blue “f”, Pinterest: red “p”, Twitter: blue bird silhouette). These are links to the respective platforms based in the United States (USA). Clicking on such a link calls the respective Platform’s website; at the same time, the IP address of your device and the address of the page where the link is placed (“Referrer”) will be transmitted to the Platform in the USA. However, we neither collect nor otherwise process any data related to the use of these social media buttons.

(12) We do not use any automated decision-making or profiling.

(13) With regard to your personal data we process, you have the following rights:
a) You have the right to obtain a confirmation from us as to whether we process personal data concerning you. If this is the case, we will inform you about the personal data stored about you and the further information in accordance with Article 15 par. 1 and 2 GDPR.
b) You have the right to have your inaccurate personal data rectified without undue delay. Taking into account the purposes of processing, you also have the right to request the completion of incomplete personal data, including by means of providing a supplementary statement.
c) You can demand the erasure of your personal data concerning you under the conditions of Article 17 par. 1 GDPR without undue delay, as far as their processing is not necessary according to Article 17 par. 3 GDPR.
d) You may demand that we restrict the processing of your data if one of the requirements of Article 18 par. 1 GDPR applies. In particular, you can request the restriction instead of an erasure.
e) We will communicate any rectification or erasure of your personal data and a restriction of processing to all recipients to whom we have disclosed your personal data, unless this proves impossible or involves a disproportionate effort. We will also inform you about these recipients if you request it.
f) You have the right to receive the personal data which you provide to us in a structured, commonly used and machine-readable format. You may also request that we transmit the data to another controller without hindrance, where technically feasible.
g) As far as a data processing is based on your given consent, you have the right to, withdraw your consent at any time. The withdrawal of consent shall not affect the lawfulness of the data processing based on consent before its withdrawal.

(14) RIGHT TO OBJECT: ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, YOU MAY, AT ANY TIME, OBJECT TO PROCESSING OF YOUR PERSONAL DATA; this right applies to a processing, according to Article 6 par. 1 f DPRG, necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
If you exercise your right to object, we will no longer process the personal data in question unless we can demonstrate compelling legitimate grounds for processing that override the interests, rights and freedoms of you, or for the establishment, exercise or defense of legal claims.

(15) IN CASE WE PROCESS PERSONAL DATA FOR DIRECT MARKETING PURPOSES (E.G. NEWSLETTER), YOU MAY, AT ANY TIME, OBJECT TO PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING, WITH THE RESULT THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.

(16) If you believe that the processing of your personal data is in breach of the GDPR, you may lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. This does not exclude other administrative or judicial remedies.
 
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on Aug 9, 2019
Frequently asked questions
Do you ship globally?

Yes! We offer global shipping. For specific shipping times, please, check the item descriptions, our shop announcement or policies.

How long will my order arrive from the day it has been marked as shipped?

Germany: 1-3 working days, Europe: 2 – 7 working days, USA: 5-15 working days, Canada: 7-20 working days, Australia 7-20 working days.

You can find more detailed shipping times in the descriptions (click on shipping), in our policies and shop announcement.

What is the difference between Ready to Ship and Made to Order items & Can you make Made to Order shoes faster?

Ready to ship means, the shoes or bag is in our current stock. Upon placing an order, we will prepare them for post within 1-3 working days. We do normally ship the next working day, however in busier times (spring high season: March-July + Holiday season in November) we may take up to 3 working days to ship out your order.

Made to order means, we will make the pair for you within the next 3-4 weeks. In this case, please, calculate with making time (3-4 weeks) + shipping time (2-15 working days, depending on destination).

Please, note we cannot rush any orders. We treat each order equally and do not prioritize. If you are in a rush, please, consider ordering from our ready to ship ballet flats.

My item has been dispatched, and I am having trouble tracking my item online, how can I do this?

You will find your tracking number in your Etsy invoice (top right corner, usually starting with letters RA or RH, etc). Please, copy your tracking number and date of shipping to deutschepost.de/briefstatus (for English, click bottor right of the page).

All packages sent from Germany are handled by the local post provider once it arrives to the destination country, and the same tracking number is used. So if you call USPS, Canada Post, Royal Mail, Post Francaise, or your local post provider, they will be able to tell you where your package is. Often, you can arrange re-delivery.

Do you have an international size comparison chart?

Yes, here is our own size chart. This has been tailored to our shoe measurement specifications, so please, do use this chart to find your Eu size.

Eu 35 / Us 5.5 / Uk 3
Eu 36 / Us 6 / Uk 3.5
Eu 37 / Us 7 / Uk 4.5
Eu 38 / Us 8 / Uk 5.5
Eu 39 / Us 8.5 / Uk 6
Eu 40 / Us 9 / Uk 6.5
Eu 41 / Us 9.5 / Uk 7
Eu 42 / Us 10 / Uk 7.5
Eu 43 / Us 10.5 / Uk 8
Eu 44 / Us 11 / Uk 9

How should I care for my shoes?

We recommend using a protective layer (spray or cream) to impregnate the leather, which will make it more water and dirt resistant and prevent salt-staining. Leather is a sensitive fabric, so please, even if you treat your shoes with a spray, avoid wearing them in rain. The protective layer will wear off with time, so remember to treat your shoes in a month or two, especially if wearing them daily.

Please, note the soles of our ballet flats when new, may be slippery. On the first days of wearing them. Please be careful with smooth surfaces. Once the soles scratch slightly, you can wear the ballet flats as usual.

Seller details