All Sales Are Final. Because of the natural characteristics of the materials being used (and the mixing of different species) in the construction of items and the timeframe involved in building items to their eventual sale and shipment, we cannot guarantee them. We visually inspect all items before they are shipped and will notify the buyer of any issues that may warrant a canceled sale. We are very personable and want our patrons to be happy with the items they've purchased from us - It is at our discretion if a reduced cost adjustment may be applicable.

Wood is a natural product that will continue to see movement (expansion, contraction) throughout its existence. Cracks, warping, cupping and any other characteristics are deemed a natural occurrence of the wood fibers and cannot be controlled or prevented completely. Proper care (on the user’s part) must be taken to maintain a stable environment - temperature, humidity, and exposure to liquids play a huge part in how the wood reacts to its environment.

There may be discrepancies in color from what is being viewed on the computer to what is actually delivered. We take care to provide the correct lighting and color representation of all images presented, but wood will naturally darken with age. Blemishes are also characteristic of wood and may or may not be left in for aesthetic reasons.

This policy applies to all items, including custom orders (especially items with a customers monogram/name).

Feel free to contact us with any questions before making a purchase, or to get specifically detailed pics of an item you're interested in.


** If an item arrives damaged from shipping (package is torn/crushed/wet/etc., please contact us immediately, as USPS has a short window of time to make a claim, and we'll get a remedy in the works.