If a wrong address is used the buyer is responsible for the re-shipping fee when the item is returned to the seller. If the item does not get returned and is accepted at the wrong address the buyer will be responsible for repurchasing the item including the shipping fee to reshoot.

If USPS marks the package as delivered but you have not received the item please reach out regarding your concern. It could be that your package will be delivered the next day, a wrong address was provided, or the package may have been stolen.

The shipping fee is non-refundable.

Message us for details to discuss upgrade options.

Yes, the customer has the responsibility to return the original item in new condition and purchase re-shipping back to LunaSavita and pay for the new item to ship.