Our processing time fluctuates based on the volume of orders. Please visit a listing to view our current processing time. Etsy automatically emails a receipt after purchase, which has a ship by date and estimated arrival date. Once it ships, you will receive a confirmation email from Etsy with tracking information. It can also be found in your account under purchases.

Please contact us immediately if you believe that your package was lost in transit.

For domestic orders: if your order is marked as “delivered” and you have not received your package, we can remake your order with payment of a replacement fee. Please note that some packages may require signature confirmation, so please contact your postal service to ensure that they are not holding the package.

For international orders: we are required 45 days to file insurance claims for international orders due to customs checks. Insurance claims are time-sensitive. Any claims must be made within 90 days of the original shipment date.

Shipping Methods

USPS First Class 3-6 Business Days
USPS Priority Mail 1-4 Business Days
USPS Priority Express Mail 1-2 Business Days

An adult signature may be required at the time of delivery; high-value packages ship with full insurance, tracking, and an adult (21+) signature required upon delivery.

International Shipping

USPS Int First Class 14-21 Business Days (Trackable until it leaves the USA) NON Insured

USPS Int Priority Mail 6-10 Business Days (Trackable, Insured)

USPS Priority Int Express Mail 3-5 Business Days (Trackable, Insured)

Important note for international buyers:

You may be required to pay VAT/import fee before your package is delivered. We are not responsible for any such fees.

We would be very happy and thrilled to accept your wholesale orders! We are happy to work with any online/offline retailers. Inquire at robertodainty@gmail.com or send message thru Etsy with details.

We do not currently offer custom sizes; we carry (16x24), standard(18x30), and large (24x36). However, we're working on providing custom sizes, and it may be an option in the near future!

Sometimes we can use colors other than black for the design. Since we're not printing on a white substrate, as the mat is a light brown color, colors can be tricky. Color matching is difficult, and some colors are easier to accomplish than others. If you'd like a color, message us, and we'll let you know if it's one we can do.

Please note that if we proceed with your color choice, we do not guarantee an exact color match, but we'll get as close as we can. We CANNOT use white because we have found it does not hold up and dirties quickly

Send us a message with the correct address as soon as possible. If the order has already shipped or is returned to us due to an address error, a reship fee may be applied.