TIMETABLE:

We ship worldwide and we guarantee to despatch orders within the specified timescales we have stated. Please ensure that your Etsy address is your correct postal address when you checkout as this is the address we use.

ESTIMATED SHIPPING TIMES (AFTER DESPATCH FROM OUR SHOP):

to Europe: 4 to 10 days
to US: 6 to 20 days
Worldwide: 6 to 20 days

Please note that these are guidelines and shipping times can occasionally be longer, for example if parcels are held at customs, or during peak traffic periods such as Christmas, Black Friday and Thanksgiving etc.

PACKAGING:
We take great care when packaging items, recycling shipping materials whenever possible. However if you would like something specific e.g. new packaging or gift wrapping then please get in touch.

SERVICE:
We use a number of Danish courier services according to the destination, size and content of the parcels we send.

For peace of mind, all our parcels are shipped with tracking and insurance.

If you wish to purchase multiple items from our shop then please do contact us as a combined shipping cost is usually substantially cheaper than several individual item shipping prices.

CUSTOMS:
Please bear in mind we are shipping from Denmark and the customs policies of other countries can sometimes create delays beyond our control in the delivery of your item(s). Also please note that if applicable any customs related duties and taxes are entirely your responsibility and at your cost.

QUESTIONS:
If you have further questions on our shipping polices then please don't hesitate to get in touch :)

This Privacy Policy describes how and when Lekrazyhorse I/S collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

INFORMATION COLLECTED:

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (such as your telephone number), or if you contact us directly.

WHY WE NEED YOUR INFORMATION AND HOW WE USE IT:

We rely on a number of legal bases to collect, use, and share your information, including:
-> as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support
-> if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
-> as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
a) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services and
b) compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

INFORMATION SHARING AND DISCLOSURE

The information about our customers is important to our business. We share your personal information for very limited reasons and in very limited circumstances, as follows:

1. Etsy
We share information with Etsy as necessary to fulfil our service provision to you and to comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

2. Service Providers
We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

3. Business Transfers
If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

COMPLIANCE WITH LAWS
We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

DATA RETENTION
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

TRANSFERS OF PERSONAL INFORMATION OUTSIDE THE EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

1. Access
-> You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-> Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
2. Object
You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
3. Complain
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT US
For purposes of EU data protection law, we, Kate Hornby and Tina Forrester, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at lekrazyhorse [!at] gmail.com. Alternately, you may write to us at:
Lekrazyhorse ApS, Annebjergvej 13, 4500 Nykøbing Sjælland, DENMARK.