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Frequently asked questions
1. What is an eSIM?
An eSIM is a digital SIM that allows your compatible device to connect to a mobile network without inserting a physical SIM card.
2. Is my phone compatible?
Your device must support eSIM technology and be unlocked. Please check your device settings and compatibility before purchasing.
3. When will I receive my eSIM?
Your eSIM details are delivered digitally after your Etsy purchase and payment has been successfully processed.
4. How do I activate it?
Your purchase includes installation instructions. In most cases, you can install the eSIM by scanning the provided QR code or following the manual installation instructions.
5. Can I use my physical SIM at the same time?
On compatible devices, you can usually keep your physical SIM active while using TravelNet for mobile data.
6. Does the eSIM include a phone number?
TravelNet plans are primarily designed for mobile data. Unless explicitly stated in the product listing, the eSIM does not include a local phone number, SMS, or traditional voice service.
7. Can I use the eSIM for calls?
TravelNet plans are generally data-only. You can use internet-based services such as WhatsApp, FaceTime, Messenger, Telegram, or other VoIP applications where supported.